Chrome update loop
Reported by
ianfarbr...@yahoo.com,
Jun 21 2016
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Issue descriptionUserAgent: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/51.0.2704.84 Safari/537.36 Steps to reproduce the problem: 1. Checked Help/About Chrome, it said 'nearly finished updating ..., Relaunch Browser'. 2. Clicked the Relaunch button. 3. What is the expected behavior? Chrome should update itself. What went wrong? First, it didn't seem to be updating (I was watching Windows Task Manager, and there was a lot of activity going on, but the Chrome processes weren't disappearing). I waited quite a while, then eventually clicked the Relaunch button again. After a few times doing that, it did eventually shut down the Relaunch window, and then Chrome appeared to come back, but it had the same message about 'nearly finished updating ..., Relaunch ...', and the Chrome version didn't appear to have changed. So I tried it again, and again, and again, similar results. At this point, it's not clear how I get out of it. In the end I just closed the Update window. I also tried to Exit' Chrome, then relaunched it, and checked Help/About Chrome again. Same result. It also managed to lose several of my open windows - although I should be able to get those back with Session Buddy. Haven't tried that yet - figured I'd report the issue first. Did this work before? Yes All the other times I've updated Chrome ;-) Chrome version: 51.0.2704.84 Channel: stable OS Version: 10.0 Flash Version: Shockwave Flash 22.0 r0
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Jul 3 2016
... and it just happened again. Menu icon went to green bars yesterday, then red today. So I tried the 'update'. It all appeared to work, but once again, when I went to Help/About Chrome, it is still showing the exact same version. Clearly Chrome has managed to get itself very confused about something !!!
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Jul 8 2016
... and it happened again. Same as my previous comment, but with the added data that Session Buddy shows that Chrome only relaunched 27 windows with 69 tabs, instead of the 31 windows and 78 tabs that I had just saved before attempting the 'upgrade'. Very disappointing that no-one seems to have looked at this yet !!!!!!!!!!!
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Jul 11 2016
... and it happened again, although this time I did the 'upgrade' while the icon bars were still green. This time it looks as though Chrome 'only' managed to lose 1 window with 4 tabs in it out of 32 windows containing 80 tabs.
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Jul 14 2016
Hi Ian. Apologies for the delay in helping you investigate this. It sounds to me like there's an inconsistency between some values in the Windows registry and with the actual version of Chrome on your system. Would you please check the version number in these two places:
1. The file version of chrome.exe (probably C:\Program Files (x86)\Google\Chrome\Application\chrome.exe).
2. The "pv" registry value for Chrome's registration with Google Update.
For #2, you can try the following command from a cmd.exe prompt:
c:\Windows\SysWOW64\reg.exe query HKLM\Software\Google\Update\Clients\{8A69D345-D564-463c-AFF1-A69D9E530F96}
Attach the output of that command to this issue so I can see if there's anything else amiss there.
Thanks.
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Jul 16 2016
Thanks for the response. Actually, it appears that Chrome finally managed to fix itself by doing a 'real' update to version 51.0.2704.106 m. Since I didn't actually initiate this I'm guessing that it happened when I did a Windows 10 update on Tuesday. Hopefully it won't recur !!!
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Jul 17 2016
Thank you for providing more feedback. Adding requester "grt@chromium.org" for another review and adding "Needs-Review" label for tracking. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Jul 18 2016
Thanks for the info. I'll close this out for now. If it happens again, please re-open and add the info requested in comment 5 and we'll see what we can figure out. Cheers.
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Jul 20 2016
Thanks! |
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Comment 1 by ianfarbr...@yahoo.com
, Jun 28 2016