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Starred by 2 users

Issue metadata

Status: WontFix
Owner:
Closed: Jul 2016
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 2
Type: Bug



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Chrome update loop

Reported by ianfarbr...@yahoo.com, Jun 21 2016

Issue description

UserAgent: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/51.0.2704.84 Safari/537.36

Steps to reproduce the problem:
1. Checked Help/About Chrome, it said 'nearly finished updating ..., Relaunch Browser'.
2. Clicked the Relaunch button.
3. 

What is the expected behavior?
Chrome should update itself.

What went wrong?
First, it didn't seem to be updating (I was watching Windows Task Manager, and there was a lot of activity going on, but the Chrome processes weren't disappearing). I waited quite a while, then eventually clicked the Relaunch button again. After a few times doing that, it did eventually shut down the Relaunch window, and then Chrome appeared to come back, but it had the same message  about 'nearly finished updating ..., Relaunch ...', and the Chrome version didn't appear to have changed.

So I tried it again, and again, and again, similar results. At this point, it's not clear how I get out of it. In the end I just closed the Update window.

I also tried to Exit' Chrome, then relaunched it, and checked Help/About Chrome again. Same result.

It also managed to lose several of my open windows - although I should be able to get those back with Session Buddy. Haven't tried that yet - figured I'd report the issue first.

Did this work before? Yes All the other times I've updated Chrome ;-)

Chrome version: 51.0.2704.84  Channel: stable
OS Version: 10.0
Flash Version: Shockwave Flash 22.0 r0
 
It's still happening - but with a slight twist. A few days after the original report above, Chrome's menu icon went green, and the 'you need to update' item was there at the top of the menu. So I went ahead and clicked that, and everything appeared to work. However, I wanted to check what the new version was. So I checked via Help/About, and it showed the same version as in the original report above - and, as in the original report, said that it was ready to update if I clicked 'Relaunch'. Didn't want to waste my time with that, so I just closed the window.

Then a few days later, the menu icon went green again, but I ignored it until today when it went red. So I went through the whole thing again. The update appeared to work, but when I checked the Chrome version, it hadn't changed, and it again wanted me to click 'Relaunch' in order to update.

I would be nice if someone would please take a look at this ... Thanks in Advance ... Ian
... and it just happened again. Menu icon went to green bars yesterday, then red today. So I tried the 'update'. It all appeared to work, but once again, when I went to Help/About Chrome, it is still showing the exact same version.

Clearly Chrome has managed to get itself very confused about something !!!
... and it happened again. Same as my previous comment, but with the added data that Session Buddy shows that Chrome only relaunched 27 windows with 69 tabs, instead of the 31 windows and 78 tabs that I had just saved before attempting the 'upgrade'.

Very disappointing that no-one seems to have looked at this yet !!!!!!!!!!!
... and it happened again, although this time I did the 'upgrade' while the icon bars were still green.

This time it looks as though Chrome 'only' managed to lose 1 window with 4 tabs in it out of 32 windows containing 80 tabs.

Comment 5 by grt@chromium.org, Jul 14 2016

Labels: Needs-Feedback
Hi Ian. Apologies for the delay in helping you investigate this. It sounds to me like there's an inconsistency between some values in the Windows registry and with the actual version of Chrome on your system. Would you please check the version number in these two places:
1. The file version of chrome.exe (probably C:\Program Files (x86)\Google\Chrome\Application\chrome.exe).
2. The "pv" registry value for Chrome's registration with Google Update.

For #2, you can try the following command from a cmd.exe prompt:

c:\Windows\SysWOW64\reg.exe query HKLM\Software\Google\Update\Clients\{8A69D345-D564-463c-AFF1-A69D9E530F96}

Attach the output of that command to this issue so I can see if there's anything else amiss there.

Thanks.
Thanks for the response.

Actually, it appears that Chrome finally managed to fix itself by doing a 'real' update to version 51.0.2704.106 m.

Since I didn't actually initiate this I'm guessing that it happened when I did a Windows 10 update on Tuesday.

Hopefully it won't recur !!!
Project Member

Comment 7 by sheriffbot@chromium.org, Jul 17 2016

Labels: -Needs-Feedback Needs-Review
Owner: grt@chromium.org
Thank you for providing more feedback. Adding requester "grt@chromium.org" for another review and adding "Needs-Review" label for tracking.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot

Comment 8 by grt@chromium.org, Jul 18 2016

Status: WontFix (was: Unconfirmed)
Thanks for the info. I'll close this out for now. If it happens again, please re-open and add the info requested in comment 5 and we'll see what we can figure out. Cheers.
Thanks!

Comment 10 Deleted

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