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Issue 621882 link

Starred by 4 users

Issue metadata

Status: WontFix
Owner:
Closed: Jun 2016
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Mac
Pri: 1
Type: Bug-Regression



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Regression: Unable to play any video at movies section of 'play.google.com'

Reported by jshan...@etouch.net, Jun 21 2016

Issue description

Chrome Version: 53.0.2774.2 (Official Build) 284c900d4fedb00148839403af374758df95029f-refs/branch-heads/2774@{#4} 64 bit
OS: Mac(10.11.4), Retina(10.11.4)

URL: https://play.google.com/store/movies?hl=en

Steps:
1. Launch Chrome and navigate to above URL.
2. Play any video and observe.

Actual: Unable to play any video and giving play back error message.

Expected: Should be able to play videos and play back error message should not be seen.

This is a regression issue broken in M-53, below is other info.

Good build: 53.0.2773.0
Bad build: 53.0.2774.2

ChangeLog URL:(Providing Changelog as unable to play the video in Chromium build )
https://chromium.googlesource.com/chromium/src/+log/53.0.2773.0..53.0.2774.0?pretty=fuller&n=100

Suspecting: r400657 ?

Please help to re-assign if your change is not the cause for this issue.

Note: This is Mac(10.11.4), Retina(10.11.4) specific issue, not seen on Mac 10.10.5/10.11.5 
 
Actual_result.mov
3.3 MB Download
Expected_result.mov
3.9 MB Download
Labels: ReleaseBlock-Beta
Adding RB label as this is a recent regression.

Comment 2 by jshan...@etouch.net, Jun 21 2016

Labels: -OS-Windows
Note: Above issue is also seen for videos at facebook.com

Actual_fb.mov
6.2 MB Download
Expected_fb.mov
11.5 MB Download
The above changelog doesn't have r400657, so is the changelog correct? or did you did you give wrong suspect revison? And the revision r400657 is not related to this issue as well.

Comment 4 by jshan...@etouch.net, Jun 22 2016

Cc: sigbjo...@opera.com
Owner: mcasas@chromium.org
Correction in changelog:
https://chromium.googlesource.com/chromium/src/+log/53.0.2773.0..53.0.2774.0?pretty=fuller&n=10000

Suspecting: r400708 ?

@mcasas, could you please take a look and please help to re-assign if your change is not the cause.



Comment 5 by mcasas@chromium.org, Jun 22 2016

Owner: dalecur...@chromium.org
#4: the mentioned CL should only affect video capture, i.e.
webcams or the like, and should not introduce new code. The
changelog is massive though. I'd suspect the video is playing
but can't be seen, hence we're looking for a rendering related
CL, dalecurtis@ can you please take a look?
Cc: dalecur...@chromium.org
Owner: xhw...@chromium.org
xhwang@ can you help triage and route this? I don't have a purchased play movie content to test with. But trailers seem to play just fine on my macbook w/ canary.

Comment 7 by xhw...@chromium.org, Jun 22 2016

I can repro on play.google.com. But I don't see any logs indicating the media started to play. Also, Netflix plays just fine. So I feel this is caused by some change outside of media.

Since this is a recent regression, a manual bisect would be the easiest to find the causing CL. I don't have time to do the bisect today though.

Comment 8 by xhw...@chromium.org, Jun 23 2016

Cc: xhw...@chromium.org
Owner: ----
I tried to do the bisect last night but my home network is too slow :( Also, tools/bisect-builds.py uses Chromium builds, which doesn't support purchased movies on Play. So I think we should try facebook.com (see #2). But, I don't use facebook :P

Given the fact that this also happens on facebook, and I don't have time to do the bisect any time soon. I'd like to have someone else with a facebook account to help do the bisect.

To save you some time, this is what I used last night:

tools/bisect-builds.py -a mac64 -b 400850 -g 400610 -- --no-first-run http://test-url-e-g-facebook-com

Owner: sande...@chromium.org
Dan, can you take a look?
M53 is branching soon and will be promoted to Beta in July.Your bug is labelled as Beta ReleaseBlock, pls make sure to land the fix ASAP. Thank you. 
Labels: Needs-Feedback
I am unable to reproduce on 53.0.2777.0 on Mac OS 10.11.5. Play Movies and YouTube purchased content plays fine inline and fullscreen.

Can anyone else still reproduce this issue?
Labels: -Needs-Feedback
With response to comment #11, issue is not reproducible on latest canary version 53.0.2777.0 on Mac OS 10.11.4
Status: WontFix (was: Assigned)

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