This is my wife's computer.
As described above the screen is locked up, rebooted system but still inactive. it also mentions a Zeus virus.
It insists that I call the 1 844 316 2219 to resolve issue.
Sorry I'm a Luddite with these things and cannot seem to remove the Virus.
The OE gives me no settings or any thing I can access while "locked".
At the moment I'm on the "guest" setting to access the web and all is well with that, but the regular setting (my wife) goes nowhere.
Please help.


<b>Chrome Version: <From about:version: Google Chrome x.x.x.x></b>
<b>Chrome OS Version: <From about:version: Platform x.x.x.x></b>
<b>Chrome OS Platform: <Make/model of computer running Chrome OS></b>
<b>Network info: <network, encryption type, router model (if known)></b>

Please specify Cr-* of the system to which this bug/feature applies (add
the label below).

Steps To Reproduce:
(1)
(2)
(3)

Expected Result:

Actual Result:

How frequently does this problem reproduce? (Always, sometimes, hard to
reproduce?)

What is the impact to the user, and is there a workaround? If so, what is
it?

Please provide any additional information below. Attach a screen shot or
log if possible.