Kip/Kip+: touchpads not working after getting resistor pullup fix |
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Issue descriptionCrOS 51 seems to be breaking some kip and kip+ users. We will revert the firmware, which brings back the pullup resistor issue. We will put in a new FW after we get one that fixes all issues.
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Jun 21 2016
The following revision refers to this bug: https://chrome-internal.googlesource.com/chromeos/overlays/overlay-kip-private/+/d2d70aee39149e5b39b92f027a04628221e3f0b9 commit d2d70aee39149e5b39b92f027a04628221e3f0b9 Author: Andrew de los Reyes <adlr@chromium.org> Date: Mon Jun 20 17:16:51 2016
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Jun 21 2016
The following revision refers to this bug: https://chrome-internal.googlesource.com/chromeos/overlays/overlay-kip-private/+/902a071e1ad938b8e41e6b731afe25529d0cc55f commit 902a071e1ad938b8e41e6b731afe25529d0cc55f Author: Andrew de los Reyes <adlr@chromium.org> Date: Mon Jun 20 17:16:51 2016
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Jun 21 2016
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Jun 23 2016
The firmware is reverted to 3.0 (kip) and 1.0 (kip+); marking as Fixed. Users will get the fix in our next stable and dev updates (or in the currently serving beta build).
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Jun 27 2016
I was looking at the build numbers and it looks like maybe this patch didn't get included in the R53 / the "dev" build :( I'm not totally sure, but by looking at this page that's what it looks like to me: https://crosland.corp.google.com/cl?q=chrome-internal:265806 If you can't click that link, what it says are these are the first builds for each branch that include this patch: Original change master -- 8485.0.0 release-R52-8350.B -- 8350.38.0 release-R51-8172.B --8172.58.0 (log) (images) The R52 and R51 branches seem right. R52 should be in beta channel right now, and R51 is still waiting to get pushed to stable, judging by https://cros-goldeneye.corp.google.com/console/listOmaha However, it looks like the first ToT build that included this patch was 8485.0.0. The build number of the "dev" branch for kip shows as 8481.0.0, which looks like it's before the master patch merged into ToT. From what I understand, this means that dev channel users won't have the patch yet, is that right? R53 doesn't branch for a few more days so I don't understand what that means...
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Jun 27 2016
I just switched to the beta channel and updated to 8350.38.0 and after a restart I still do not have a working touchpad. Here is complete listing under About Chrome OS: Version 52.0.2743.49 beta (64 bit) Platform 8350.38.0 (Official Build) beta-channel kip Firmware Google_Kip.5216.227.58 Re-checking for updates says I am up to date. Again, v8350.38.0 did not fix the issue on our HP Chromebook 11 G4 EE (Kip) Do I need to wait until 8485.0.0 or 8481.0.0 show up in beta channel for kip?
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Jun 27 2016
I can also confirm that switching to dev channel and getting latest update also does not solve our toucpad issue: Version 53.0.2773.0 dev (64 bit) Platform 8481.0.0 (Official Build) dev-channel kip Firmware Google_Kip.5216.227.58
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Jun 27 2016
Hi Eric, can you file a feedback report with us right after rebooting your machine when it's on Beta channel (8350.38.0) and let us know once it's done so we can look at your system logs? Version 8350.38.0 should have fixed your touchpad as far as I can tell, so hopefully if we take a look at the logs we can tell what is wrong. Feedback instructions: https://support.google.com/chromebook/answer/2982029?hl=en
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Jun 27 2016
FYI, feedback was filed here: https://hotsauce.corp.google.com/product/208/neutron?rPaneMode=explore&rView=tl&lView=rd&rTagFamily=%23issue&lRSort=1&lROrder=2&lRFilter=1&lReportSearch=user:eroemer@kv.k12.in.us&lReport=10352641910 It looks like the touch updater fails to attempt an update on reboot, or something similar. I'm trying to repro now
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Jun 28 2016
This revert has uncovered issue 624001
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Jul 18 2016
Issue from #11 has been resolved |
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Comment 1 by kathrelk...@chromium.org
, Jun 20 2016