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Starred by 5 users

Issue metadata

Status: Fixed
Owner: ----
Closed: Jun 2018
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 2
Type: Bug



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Clicking on play store icon does nothing on corp account

Project Member Reported by flackr@chromium.org, Jun 17 2016

Issue description

Version: 53.0.2768.0 (Official Build) dev (32-bit)
OS: 8459.0.0 (Official Build) dev-channel veyron_minnie

What steps will reproduce the problem?
(1) Click on Play Store icon in shelf.

What is the expected output?
Expect something to appear.

What do you see instead?
Nothing happens.

Please use labels and text to provide additional information.

 

Comment 1 by uekawa@chromium.org, Jun 17 2016

We need more information.

 - Can you grab a feedback report ?
 - which account did you use? is this enterprise enrolled or not?

Comment 2 by flackr@chromium.org, Jun 17 2016

I have submitted a feedback report linked to my @google.com email but I can't figure out how to actually find it (doesn't seem to show up in my feedback reports).

I was using my @google.com account - the device is enterprise enrolled.

Comment 3 by pebaue...@gmail.com, Jun 17 2016

1. The same effects happens also on not enterprise enrolled devices.
2. The effect shows up also with other installed apps which have an icon on the shelf, it looks like the indexing or counting of the icons placed on the shelf is not working now.
3. After installing some Android apps, suddenly the play store icon on the shelf started to respond to mouse clicks. 

proposed test case:
1. install different number of android apps (e.g. 1 up to 10)
2. try to click on app icon on the shelf and check response



Comment 4 by flackr@chromium.org, Jun 18 2016

I'm not sure about #3, but for me it turns out this only happens on my corp account. My personal account seems to be able to run the store and install apps. I also found that there's a setting for running android apps has been disabled by policy so it is probably expected not to work - but we should probably not show the store icon if you're not allowed to run it.

Comment 5 by uekawa@chromium.org, Jun 20 2016

Are you using logging multiple users at the same time thing?
I see an error message

[arc_auth_service.cc(154)] Non-primary users are not supported in ARC.


Comment 6 by uekawa@chromium.org, Jun 20 2016

Labels: -M-53 M-55
Summary: Clicking on play store icon does nothing from secondary users when logged in with multiple accounts (was: Clicking on play store icon does nothing)

Comment 7 by uekawa@chromium.org, Jun 20 2016

Summary: Clicking on play store icon does nothing on corp account (was: Clicking on play store icon does nothing from secondary users when logged in with multiple accounts)
I misread the report, so this is about enterprise account only?
@google.com users are forced android enabled, so it should work.


as to #3, maybe that's a different bug, please send as a different bug. I think we have several stability issues that a reboot would fix that we're trying to root cause.



Comment 8 by uekawa@chromium.org, Jun 20 2016

tracked in b/29492472

Comment 9 by hodie@chromium.org, Jun 23 2016

@ #7 It's forced *disabled* for me and some other folks who have tried to use it on their Flips.
#9, when you say it's forced disabled, you mean you cannot toggle the Android setting in chrome://settings and it's marked as disabled?
that shouldn't be the case.

or maybe you haven't signed up to the whitelist
Status: Fixed (was: Untriaged)
This is outdated. It is doing it and you can use a private / test account to get the full playstore.

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