Office 365 Outlook Error HSTS
Reported by
cbcirca1...@gmail.com,
Jun 15 2016
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Issue description
Chrome Version : 51.0.2704.84
OS Version: 6.1 (Windows 7, Windows Server 2008 R2)
URLs (if applicable) :
Other browsers tested:
Add OK or FAIL after other browsers where you have tested this issue:
Safari 5:
Firefox 4.x:
IE 7/8/9:
What steps will reproduce the problem?
1. attempt to log into Office 365 and access the "Mail" app
2. receive error due to HSTS error
3.
What is the expected result?
-access Outlook WebApp
What happens instead of that?
-Privacy Error
Please provide any additional information below. Attach a screenshot if
possible.
UserAgentString: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/51.0.2704.84 Safari/537.36
,
Jun 15 2016
It appears that, for whatever reason, Windows doesn't like that certificate, though, at a glance, it doesn't look like a MITM cert or anything weird. (Though I didn't actually check the signatures on it.) +rsleevi, do you know what might be up here? cbcirca1987: Does the same site work in IE or Edge for you?
,
Jun 15 2016
Thanks for the quick reply. The computer is running Windows 7 Enterprise Service Pack 1, and Chrome Version 51.0.2704.84 m (64-bit). this is a government computer and has tons of security protocols in place....just spoke to some coworkers who are running the same OS and hardware, but they're not having the same problems. It has been a couple weeks since I was able to connect to the government network so maybe I am missing some security updates? Thanks. -Cameron
,
Jun 15 2016
Sorry, forgot to include the attachments of the IE screenshots.
,
Jun 15 2016
The screenshots didn't seem to come through. Though I mostly just want to know yes or no, does it work on IE? (We use the same certificate verifier as IE, so it's a first-order check for seeing if we're calling the certificate verifier wrong or if the machine is misconfigured external to Chrome.)
,
Jun 15 2016
Yes it works on IE, but I receive cert errors warning me to not continue to the site. when I do get through all the errors the cert error notification is in the address bar and some of the site functions do not work properly. attached PDF of the screen shots this time. Thanks.
,
Jun 15 2016
Screenshots indicate it's not working in IE. Looks like the machine's got a corrupted database. Downloading http://download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/rootsupd.exe may be sufficient to restore things.
,
Jun 15 2016
Unfortunately I can't download anything because I don't have Admin rights, only my network Admin can since it's a government computer. Is there another way? thanks.
,
Jun 15 2016
Disregard. A coworker emailed me the updated root cert which i imported into Chrome and it solved the issues. thanks for your support!
,
Jun 16 2016
Thank you for providing more feedback. Adding requester "davidben@chromium.org" for another review and adding "Needs-Review" label for tracking. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
,
Jun 16 2016
Closing as this is an issue on the machine, not Chrome, and has since been resolved.
,
Jun 16 2016
Agreed, issue with the machine and not Chrome. Issue was resolved by importing the recent cert. Thanks for the great support, wouldn't expect anything less from the Chrome Team!
,
Jun 16 2016
Happy to help! Yeah, it turns out a remarkable number of Chrome networking issues turn out to be issues with the machine, so we're decently good at spotting them. :-) (Not all of them though! I certainly cannot claim Chrome is bug-free by a long shot.) |
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Comment 1 by thestig@chromium.org
, Jun 15 2016