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Issue 619675 link

Starred by 4 users

Issue metadata

Status: WontFix
Owner: ----
Closed: Apr 2017
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Linux
Pri: 3
Type: Bug



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Intel HD 5500 GPU + HW accelerated Cinnamon + Chrome stable can cause X to freeze

Project Member Reported by nikolaik@google.com, Jun 13 2016

Issue description

Chrome Version (from the about:version page): 51.0.2704.84 64bit
Is this the most recent version: yes
OS + version: Goobuntu trusty (Linux 4.2.0-36-generic #42~14.04.1-Ubuntu SMP Fri May 13 17:27:22 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux)
CPU architecture (32-bit / 64-bit): 64 bit
Window manager: Cinnamon, HW accelerated
URLs (if relevant): N/A
Behavior in Linux Firefox: N/A
Behavior in Windows Chrome (if you have access to it): N/A

Laptop model and config: Lenovo ThinkPad X1 Carbon 3rd gen, Intel HD 5500, 2560×1440 native resolution (also happened using 2 external HD monitors)

What steps will reproduce the problem?
Unfortunately no reliable reproduction steps, but in all instances (happened three times in one month), the operations leading up the the issue were:
(1) Have a running Chrome session with multiple windows / tabs (perhaps 10-15 tabs total)
(2) Trigger a cinnamon desktop animation:
    * switch workspace
    * open Alt+Tab switcher
    * click on link in Gmail Chrome app which opens a tab in a Chrome window on a different desktop, which in turn triggers switch-workspace animation

What is the expected result?
The Cinnamon animation plays normally, and performs the associated action (switch workspace, show different window).

What happens instead?
The entire UI freezes, often mid-animation or right at the start of it playing. The mouse pointer still moves, and all processes including Chrome still seem to remain alive (e.g. music playing in same Chrome session continues to play). The machine can be rebooted gracefully by revoking keyboard focus from X (Alt+Prtscr+R) and then hitting Ctrl+Alt+Del. Switching to virtual terminals is not possible. The screen only updates once Ctrl+Alt+Del has been pressed and the "Goobuntu" shutdown animation starts playing (four blinking dots). Chrome shuts down cleanly and doesn't generate a crash report, and restores the session after reboot without any error messages.


Please provide any additional information below. Attach a screenshot
and backtrace if possible.
Filed bug 28729190 with the Goobuntu team, who asked me to file here. You can find system logs and more details there. Please let me know what additional I can gather e.g. from Chrome (and share here).
 
Project Member

Comment 1 by sheriffbot@chromium.org, Jun 14 2016

Labels: Hotlist-Google
Labels: Te-NeedsFurtherTriage
Components: Internals>GPU>VendorSpecific

Comment 4 by nikolaik@google.com, Aug 28 2016

Labels: -TE-NeedsFurtherTriage TE-NeedsFurthertriage
For the record, I keep encountering this issue. During the last two weeks I was working remotely exclusively on my laptop, I had this happen two or three times. The last time was just now when opening a new Tab in the current window using Ctrl+T: The empty tab appeared, but the whole desktop UI froze while my music in Google Play Music kept playing. Managed to reboot cleanly via Alt+Prtscr+R and Ctrl+Alt+Del, but no crash logs have been logged.

My current Chrome version is 52.0.2743.116 (64-bit).

Comment 5 by zmo@chromium.org, Apr 10 2017

Labels: GPU-Intel
Do you still have this issue with the latest Chrome?

If yes, can we have your about:gpu content from Chrome?

Comment 6 by vmi...@chromium.org, Apr 17 2017

Labels: Needs-Feedback

Comment 7 by nikolaik@google.com, Apr 25 2017

I don't remember a crash like this in the last few months, luckily. :) So from my side, things are good.
Project Member

Comment 8 by sheriffbot@chromium.org, Apr 25 2017

Cc: vmi...@chromium.org
Labels: -Needs-Feedback
Thank you for providing more feedback. Adding requester "vmiura@chromium.org" to the cc list and removing "Needs-Feedback" label.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Status: WontFix (was: Unconfirmed)
Original reporter no longer seeing issue. Marking closed.

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