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Issue 615572 link

Starred by 2 users
Status: WontFix
Owner: ----
Closed: Dec 2016
Cc:
ew...@chromium.org
msarda@chromium.org
█ bzanotti@chromium.org
scottmg@chromium.org
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 2
Type: Bug-Regression



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Profile missing after Chrome update

Reported by ianfarbr...@yahoo.com, May 27 2016 
UserAgent: Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/51.0.2704.63 Safari/537.36

Steps to reproduce the problem:
1. Update Chrome
2. 
3. 

What is the expected behavior?
Everything should keep on working properly

What went wrong?
After Chrome updated, I got a message box saying:

"Your profile could not be opened correctly.

Some features may be unavailable. Please check that the profile exists and you have permission to read and write its contents."

Obviously the profile existed before the update, but then mysteriously disappeared afterwards.

I don't know how to check that the profile exists.

I first experienced this several (perhaps 4 or 5?) updates ago, using 'Report an issue', but don't know how to see whether anything was followed up on. Hence this report.

If I remember correctly, the first time it happened I relaunched Chrome several days later and it was ok. I will try that after I finish this, but didn't want to lose the message box - especially since it didn't allow me to copy the text. Had to manually type it (well worth fixing!).

Main symptom is that my personalized tabs on the New Tab page are now missing. It also appears as though History is missing - it simply keeps showing the 'waiting' icon.

Did this work before? Yes up until several updates ago - perhaps 4 or 5?

Chrome version: 51.0.2704.63  Channel: stable
OS Version: 8.1
Flash Version: Shockwave Flash 21.0 r0

Comment 1 by ianfarbr...@yahoo.com, May 27 2016 

Curiously, after I Exited Chrome, it wouldn't fire up again. Had to restart Windows, then it started ok. It did say that Chrome had not shut down properly, so I had to 'restore'. For the most part, things seem to be ok now. History is back, along with the tabs on the New Tab page - EXCEPT that although the titles of the tabs are fine, the images that go along with them are missing. This happened previously, and eventually the images started to return over time - although it seemed to take quite a while (as in multiple days) before that started to happen!

Still, at least I am back to being functional again !!!!

Comment 2 by thestig@chromium.org, May 28 2016

Cc: scottmg@chromium.org
scottmg: bug 614753?

Comment 3 by cbiesin...@chromium.org, Jul 20 2016

Components: UI>Browser>Profiles

Comment 4 by ianfarbr...@yahoo.com, Jul 20 2016 

Just a note: this hasn't happened to me for quite a while now. I did have an annoying 'update loop' ( issue 622097 ) with update 51.0.2704.84, but that finally managed to fix itself when the most recent update installed itself (51.0.2704.106).

Comment 5 by ianfarbr...@yahoo.com, Aug 10 2016 

This happened again today, after update to Version 52.0.2743.116. Lost quite a few windows and tabs (via Session Buddy counts).

Will try exiting Chrome and restarting to see whether that fixes it.
Project Member

Comment 6 by sheriffbot@chromium.org, Dec 19 2016

Cc: ew...@chromium.org bzanotti@chromium.org msarda@chromium.org
Status: WontFix (was: Unconfirmed)
--Chrome Identity automated triaging--

This bug is Unconfirmed and has gone two weeks without any activity, so it is being closed as WontFix. Please re-open if this is still a valid and reproducible bug or feature request and mark it as Available. Please see https://goo.gl/78kbny for more details. Please remove the Services>SignIn or UI>Browser>Profiles components if this bug isn't related to Chrome Identity.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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