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Issue 615505 link

Starred by 1 user

Issue metadata

Status: Untriaged
Owner: ----
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Linux
Pri: 2
Type: Feature



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Stop closing bugs because they haven't been commented or modified

Reported by teo8...@gmail.com, May 27 2016

Issue description

UserAgent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/50.0.2661.102 Safari/537.36

Steps to reproduce the problem:
1. Someone reports an issue, 
2. The issue gets verified/reproduced, triaged, optionally gets some comments
3. No action happens and no comments are posted for 365 days

What is the expected behavior?
The issue should stay open.

The fact that it hasn't been fixed, or that no progress has been done, is no reason to close it. If anything, it's a reason for increasing its priority.

The fact that there has been no comment during a given time span is, obviously, no reason to close it either. It only means that anything that needed to be said has been said.

What went wrong?
a bot automatically closes an issue with a message like this:

"Issue has not been modified or commented on in the last 365 days, please re-open or file a new bug if this is still an issue."

This is among the most stupid reasons I've ever seen for closing an issue.

Did this work before? N/A 

Chrome version: 50.0.2661.102  Channel: n/a
OS Version: 
Flash Version: Shockwave Flash 21.0 r0
 
Cc: ashej...@chromium.org
Labels: Needs-Feedback
Thanks for the suggestion, but I would like to inform you that this is the procedure we follow. 

If the issues is not commented for long time then we close the issue with the reason being, we are continuously fixing issues and releasing new chrome version, so most of the times issues is already fixed in the new version.

Hope this explanation helps.

Thank you! 

Comment 2 by teo8...@gmail.com, May 31 2016

> but I would like to inform you that this is the procedure we follow. 

I know that, I just would like you to realise how stupid it is.

> we close the issue with the reason being, we are continuously fixing 
> issues and releasing new chrome version, so most of the times issues 
> is already fixed in the new version.

"Most of the times"? Is that an assumption or a statistic?

Because most of the times (if not every single time) that I see an issue I starred or reported automatically closed, it is *not* fixed.

Also, if that is the reason, here's a suggestion for a better procedure:
- when the given timespan without comments expires, instead of closing the issue automatically, trigger some kind of alert requesting the assigned person for revision (if a year can pass by without a bug being even assigned, then you have another huge problem)
- somebody test the issue, and if it actually *is* closed, fix it.
Project Member

Comment 3 by sheriffbot@chromium.org, May 31 2016

Labels: -Needs-Feedback Needs-Review
Owner: ashej...@chromium.org
Thank you for providing more feedback. Adding requester "ashejole@chromium.org" for another review and adding "Needs-Review" label for tracking.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Labels: -Type-Bug -Needs-Review Type-Feature
Owner: ----
Status: Untriaged (was: Unconfirmed)
Thanks for the feedback. We appreciate your suggestion. Marking the above issue as Untriaged as considering this as new feature request.


Comment 5 by teo8...@gmail.com, Jun 3 2016

I hate that we still can't edit our own comments in this stupid, prehistoric-like bug tracker.

What I meant here:
> ... and if it actually *is* closed, fix it.

was obviously the other way round: "if it actually *is* fixed, close it"
Cc: -ashej...@chromium.org
Components: Tools>Stability>SheriffBot

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