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Issue 614874 link

Starred by 2 users
Status: WontFix
Owner: ----
Closed: Aug 2016
Cc:
█ brajkumar@chromium.org
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 2
Type: Bug



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Unable to Sign Into Chrome Browser

Reported by joshmbar...@gmail.com, May 25 2016 
UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/51.0.2704.54 Safari/537.36

Steps to reproduce the problem:
1. I sign into Chrome
2. I click "OK Got It"
3. I am immediately signed out, regardless of the computer

What is the expected behavior?
I expect to be able to sign into Chrome and sync all my data, including bookmarks, extensions, etc.

What went wrong?
When I sign in, it boots me out. I'm unable to sync my browser with my account and therefore can't access my extensions, or bookmarks that are saved with this account.

Did this work before? Yes I don't remember exactly when I was unable to sign in, but I want to say that I noticed in March

Chrome version: 51.0.2704.54  Channel: beta
OS Version: 10.0
Flash Version: Shockwave Flash 21.0 r0

I started a support thread on the forums, here is the URL:
https://productforums.google.com/forum/?utm_medium=email&utm_source=footer#!msg/chrome/enV5_gfzYnU/rcQvFmVcDwAJ

Comment 1 by brajkumar@chromium.org, May 26 2016

Cc: brajkumar@chromium.org
Labels: Needs-Feedback
joshmbarron@ - Did you try by uninstalling and reinstalling the chrome. Before uninstalling chrome make sure that you navigate to C:\Users\username\AppData\Local\Google and delete all chrome data present in that folder and do a fresh install. If issue still persists please let us know.

Thanks!

Comment 2 by joshmbar...@gmail.com, May 26 2016 

Hi,
Yes I've tried Uninstalling and reinstalling multiple times, including clearing the folder you describe. My account still didn't allow me to sign in.

Thank you.
Project Member

Comment 3 by sheriffbot@chromium.org, May 27 2016

Labels: -Needs-Feedback Needs-Review
Owner: brajkumar@chromium.org
Thank you for providing more feedback. Adding requester "brajkumar@chromium.org" for another review and adding "Needs-Review" label for tracking.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot

Comment 4 by corkoome...@gmail.com, May 27 2016 

This is important information. A quote from joshmbar...@gmail.com aka from the thread he referred to:

I tried signing into Chrome with my other email, which I have never done on Chrome before, and for whatever reason that profile works perfect and will stay signed in.

Comment 5 by corkoome...@gmail.com, May 30 2016 

And it's not computer dependent. The Google account doesn't work on any device.

Comment 6 by brajkumar@chromium.org, Jul 15 2016

Labels: -Needs-Review Needs-Feedback
Owner: ----
joshmbarron@ - Hey, Are you still seeing this issue on latest chrome Beta M52-52.0.2743.60? 
I was looking in to the support thread on the forum provided in the original comment which you have mentioned saying the issue got resolved. If this is the case can we close this bug?

Comment 7 by kavvaru@chromium.org, Aug 23 2016

Labels: -Needs-Feedback
Status: WontFix (was: Unconfirmed)
Closing this issue due to lack of user feedback.

joshmbarron@ Please feel free to raise a new issue if the issue still persists for you on latest stable 52.0.2743.116

Thanks,
►

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