New issue
Advanced search Search tips
Note: Color blocks (like or ) mean that a user may not be available. Tooltip shows the reason.

Issue 614525 link

Starred by 1 user

Issue metadata

Status: WontFix
Owner: ----
Closed: May 2016
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 3
Type: Bug



Sign in to add a comment

Samus slow to connect to WiFi

Project Member Reported by jleong@chromium.org, May 24 2016

Issue description

From the reporter: For the past month or so, whenever I open up my Pixel it takes a VERY Long time to connect to Google-A (on the order of 10-30 seconds), and during that time various web apps get very confused. I don't THINK I've seen it on my personal wifi. It's not clear if it's due to the BeyondCorp extension or not.

Source: https://feedback.corp.google.com/product/208/neutron?lView=rd&lRSort=1&lROrder=2&lRFilter=1&lReport=9065055719
 

Comment 1 by jleong@chromium.org, May 24 2016

According to the logs, Samus connected to the WiFi and went online in ~4 seconds, but then quickly lost Internet access (ie: connected but not online). I've been meaning to talk to the Chrome team about this for a while- I've personally experienced similar problems before (with Gmail as well!), and my hunch is that this is not a WiFi problem.

Alex (Komoroske), could we get some Chrome eyes on this? Also, the next time you see this issue, could you note whether the WiFi icon is animating ("looking for WiFi") during the 10-30 seconds, or it's static ("connected to WiFi") after a while but you still can't connect to the Internet?

Chrome OS WiFi team, could someone help quickly verify that WiFi is not at fault here?

Thanks!

Comment 2 by kirtika@google.com, May 24 2016

Can we request the user to turn off BeyondCorp temporarily and try to work on (connect, disconnect, launch apps) Google-A for a bit? 
The "connected but not online" makes me more suspicious of BeyondCorp.


In response to #1, when it's in this state the wifi icon is not animated, but shows fully connected even when nothing connect.

I will leave the BeyondCorp extension off all day tomorrow and see if the problem goes away. 

Comment 4 by jleong@chromium.org, May 25 2016

Alright, as expected (it's likely not a WiFi problem). Let's see if turning off BeyondCorp will resolve this. Thanks Alex!
Status: WontFix (was: Available)
Just opened my computer on Google-A for the first time today, with BeyondCorp set to "Off". Wifi worked instantly. I'd say that makes it pretty clear that it's on BeyondCorp's side. I'll file an internal bug.
Filed b/28949520

Sign in to add a comment