Targus DisplayLink docks not providing connectivity to external display |
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Issue descriptionChrome OS Version: 52.0.2727.0 Platfrom 8302.0.0 (tested M51) Chrome OS Platform: Acer C720P Steps To Reproduce: (1) Attach Targus DisplayLink dock USB to Chromebook. Models ACP70AU and ACP71AU tested (USB 3.0). Expected Result: Chromebook should display on external monitor connected to the dock. CrOS Display settings should show external display is connected Actual Result: No output to external display, or recognition of attached display in Display settings Consistent behaviour across USB ports. The dock's USB ports/hub connect and work. Logs: ACP70AU: https://drive.google.com/open?id=0B9a1yrkxazgMN3g2TzVnVnRLQlU ACP71AU: https://drive.google.com/open?id=0B9a1yrkxazgMMGFEMm9zTG14SUE
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Jun 2 2016
@dskaram, have you got any thoughts on who is best to direct this towards? This is holding back a knowledge worker roll out.
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Jun 2 2016
+Stéphane
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Jun 2 2016
C720p doesn't support displaylink yet, it's WAI.
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Jun 2 2016
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Jun 6 2016
@marcheu, would you be able to expand on C720p not supporting, and any intentions for it to be? If there are any guidance docs for what is/isn't support regarding docking Chromebooks that you could point me towards that'd be greatly appreciated.
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Jun 9 2016
Toshiba Chromebook 2 is also performing the same. DisplayLink state support for: Toshiba Chromebook 2 Acer Chromebook C740 http://support.displaylink.com/knowledgebase/articles/891030-displaylink-support-for-chrome-os-now-available
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Comment 1 by gbirtchnell@chromium.org
, May 31 2016