Chromebook hangs frequently when using cases chat |
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Issue descriptionChrome Version : 49.0.2623.112 (64bit) URLs (if applicable) : cases.corp.google.com Other browsers tested: cases chat works only on Chrome browser What steps will reproduce the problem? 1. Works fine in windows machines What is the expected result? The system hangs very frequently. Because of this fact users is not able to support chat channel so fast as it is needed (personal SLA is the lowest in a group), it impacts there team chat SLA and also negatively impacts the customers satisfaction. They tried to clear cash and cookies and restart her browser but it didn't speed up computer. Could you check that please. It's really important for them. The screen you can find here http://prntscr.com/a5ndj7 -- Tried with wipe and enroll however issue persist Here are the machines that are affected: dsilenkova: chrome box number 1509845 mkaskochrome: box number 1400723 jartemenko: chrome box number 1509838 avigovska: chrome box number 1509835 aambrozheychyk: chrome box number 1509849 szymak: chrome box number 1509834 skobynets: chrome box number 1509843 vvasylchuck: chrome box number 1509852
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May 20 2016
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May 23 2016
Hi Team, Any update on this?
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May 23 2016
Hi Team, Please update on this issue ASAP since this is affecting team SLA. Looking forward for your response. Thanks and Regards, Abdul
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May 23 2016
akhaleel@: sorry for the delay in follow-up. Unfortunately, we have limited knowledge on cases chat to repro the issue. Could you provide a net-internals dump with this problem? That would make it much easier for us to figure out what's going on. See https://sites.google.com/a/chromium.org/dev/for-testers/providing-network-details.
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May 24 2016
Hi Team! Please find a link with this net-internal dump as was mentioned in the previous note. https://drive.google.com/a/google.com/file/d/0ByJU2BvgGZ4KOUwzS0hQYktJeFU/view Unfortunately, the file is too big to attach here. We've tried. That's why we're sending a link. If any additional information is needed, please let us know! Thank you! Anastasiya
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May 27 2016
What is cases chat?
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May 27 2016
Cases is a web application through with user's contact us via chat and we resolve the issue. Let me know if you require any additional information.
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May 27 2016
Sorry for the typo. Cases is a tool (cases.corp.google.com) through which user's contact us via chat and we resolve the issue. Let me know if you require any additional information.
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May 27 2016
Thank you for providing more feedback. Adding requester "zhongyi@chromium.org" for another review and adding "Needs-Review" label for tracking. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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May 30 2016
Any update?
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May 31 2016
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Jun 2 2016
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Jun 6 2016
Hi Team, Any update?
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Jul 18 2016
make sure your network is fine. Does this chat application work well on any other browser ? ie, mozilla Do you see any crash id's in chrome://crashes when you see the problem ? Is the whole system unusable or just that one tab crashed ?
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Jul 19 2016
@ bmahadev Cases chat only works on Chrome browser. The issue is only with Cases chat in the chrome browser, other applications works fine in the browser.
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Feb 17 2017
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Mar 18 2017
Activating. Please assign to the right owner and the appropriate priority.
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Apr 13 2018
This issue has been Available for over a year. If it's no longer important or seems unlikely to be fixed, please consider closing it out. If it is important, please re-triage the issue. Sorry for the inconvenience if the bug really should have been left as Available. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot |
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Comment 1 by akhaleel@google.com
, May 20 2016