New issue
Advanced search Search tips
Note: Color blocks (like or ) mean that a user may not be available. Tooltip shows the reason.

Issue 610434 link

Starred by 6 users

Issue metadata

Status: WontFix
Owner:
Closed: May 2017
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 2
Type: Bug



Sign in to add a comment

Chrome browser not working properly in Windows 10 unless --no-sandbox is in place.

Project Member Reported by hernandezma@chromium.org, May 9 2016

Issue description

Chrome Version: 
49.0.2623.112 stable
50.0.2661.87 stable

OS:
Windows 10 Professional 64 bit

What steps will reproduce the problem?
(1) Log in to Windows.
(2) Open the Chrome browser.
(3) Chrome opens, but it won’t load any website. You can open new tabs, and even move the window, but it will freeze for about a minute.
(4) You’ll then get the pop to kill or wait the process.**
(5) If you wait there without clicking either of the options, after the minute or so has passed, you’ll be able to use it correctly.
** If you kill the process it will close, but you still have to wait around 1 minute for it to close. If you click on wait, after 1 minute approx, it will behave correctly.

What is the expected result?
Chrome browser should be able to be used it right away after you open it.

What happens instead?
Chrome browser freezes for about a minute.

Existing Workaround.
Open Chrome with the --no-sandbox flag enabled. This way, users don’t have to wait.

Additional information:
* This is only happening in Windows 10 Professional 64 bit.
* Desktop computer models affected Dell XPS 8700, Dell Vostro 470, Dell Vostro 460, Dell Vostro 430. There are no other models in place to try with. 
* Other computers from the same model running Windows 7 are not affected.
* Chrome browser works fine running Windows 10 in Safe Mode with networking.
* Antiviruses were disabled and issue persisted.
* Issue is present in current Beta (51.0.2704.36) and Canary (52.0.2725.0).
* No extensions present.
* No firewall in place other than the Windows one, which was disabled for testing.
* Devices came with Windows 10 installed on them, they were not upgraded from a previous Windows version.
* Drivers are up to date. (more information about chip-set is attached)
* Disabling GPU flags did not help.
* Issue happens regardless if user is logged in or not to the Chrome browser.
* Maybe related  crbug.com/600219 

Logs:
Logs and chip-set info can be found at the following link:
https://drive.google.com/a/google.com/folderview?id=0Bxg-rTzA58Ped1RicFJpZnNKaFE&usp=sharing

** Information is restricted to Google only.
 
Labels: -Hotlist-Enterprise-Support -Hotlist-Enterprise

Comment 2 by djeche@chromium.org, May 10 2016

Components: Internals>Sandbox
Labels: Hotlist-Enterprise

Comment 3 by djeche@chromium.org, May 10 2016

Status: Untriaged (was: Unconfirmed)

Comment 4 by cpu@chromium.org, May 18 2016

Cc: cpu@chromium.org

Comment 5 by djeche@google.com, May 27 2016

Does anyone have any ideas as of yet ?
Cc: blumberg@chromium.org zmin@chromium.org pastarmovj@chromium.org
Labels: -Pri-3 Pri-2
Owner: georgesak@chromium.org
Status: Unconfirmed (was: Untriaged)

Comment 7 by nek...@chromium.org, May 27 2016

For what it is worth, I tried Chrome Stable and Canary on Win 10 Professional 32 bit and there are no issues.
I don't have 64 bit.

Comment 8 by wfh@chromium.org, May 27 2016

Anything this fatal would have to be something specific to the machines. without having access to the exact configuration and being able to reproduce, it will be hard to make any progress on this bug.
The bug report claims no extensions present but there are a few lines in the attached logs (I analyzed the AMD log) that hint at extensions trying to start:

[8588:7560:0425/121721:INFO:CONSOLE(9)] "KasperskyNativeMessagingClient OnDisconnect", source: chrome-extension://dbhjdbfgekjfcfkkfjjmlmojhbllhbho/background/main.js (9)
[8588:7560:0425/121721:INFO:CONSOLE(239)] "NM exception: Error: Attempting to use a disconnected port object
stack:Error: Attempting to use a disconnected port object
    at Error (native)
    at PortImpl.postMessage (extensions::messaging:65:22)
    at Port.publicClass.(anonymous function) [as postMessage] (extensions::utils:94:26)
    at KasperskyNativeMessagingClient.call (chrome-extension://dbhjdbfgekjfcfkkfjjmlmojhbllhbho/background/common/native_messaging_client.js:140:24)
    at StartInitializeExtension (chrome-extension://dbhjdbfgekjfcfkkfjjmlmojhbllhbho/background/main.js:35:9)
    at Object.callbackError (chrome-extension://dbhjdbfgekjfcfkkfjjmlmojhbllhbho/background/main.js:30:2)
    at KasperskyNativeMessagingClient.callbackAllPendingOperations (chrome-extension://dbhjdbfgekjfcfkkfjjmlmojhbllhbho/background/common/native_messaging_client.js:246:36)
    at chrome-extension://dbhjdbfgekjfcfkkfjjmlmojhbllhbho/background/common/native_messaging_client.js:93:22
    at EventImpl.dispatchToListener (extensions::event_bindings:387:22)
    at Event.publicClass.(anonymous function) [as dispatchToListener] (extensions::utils:94:26)", source: chrome-extension://dbhjdbfgekjfcfkkfjjmlmojhbllhbho/background/common/native_messaging_client.js (239)

and some more which I didn't bother to check yet if they are packaged with Chrome or further standalones.

It seems the machine is part of Active Directory domain. Can you also add the contents of the chrome://policy page and maybe a screenshot of the chrome://extensions page. Another thing I notice is this line:

[8588:5192:0425/121721:VERBOSE1:proxy_service.cc(1229)] Failed configuring with PAC script, falling-back to manual proxy servers.

Not sure if this is always shown when there is no PAC script or of you are actually trying to use pac script which fails to work as expected. All those can delay the network initialization indefinitely long.

Hi,

I just added the output of chrome://policy and chrome://extensions as requested.

Both files are in the same shared folder restricted to Google at https://drive.google.com/a/google.com/folderview?id=0Bxg-rTzA58Ped1RicFJpZnNKaFE&usp=sharing

Thanks
Now it is obvious that there are plenty of extensions and specifically the Kasperski extension which will be checking every URL loaded (waiting for the connection to the AV through the native messaging host to be established. Can you please try to disable the Kasperski extension and verify if the issue persists?
Gentle Ping! There is no update on this issue since long time, could any one let us know what's the current status of the issue?

Thanks!
Labels: Needs-Feedback
Status: ExternalDependency (was: Unconfirmed)
There has beem no answer on my last question on this thread, namely:

Can you please try to disable the Kasperski extension and verify if the issue persists?


Hi, yes, the antivirus was disabled, and still, the issue persisted.
Can you please provide the log files of the session where the Kasperski extension has been disabled?
Status: WontFix (was: ExternalDependency)
Closing this. Feel free to reopen if it's stil happening.

Sign in to add a comment