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Issue 610119 link

Starred by 2 users

Issue metadata

Status: WontFix
Owner: ----
Closed: Aug 2016
Cc:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 2
Type: Bug



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application is not responding

Reported by kelst...@gmail.com, May 8 2016

Issue description

UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/46.0.2486.0 Safari/537.36 Edge/13.10586

Steps to reproduce the problem:
1. open google chrome
2. wait 
3. 

What is the expected behavior?

What went wrong?
the screen goes black & eventually a window pops up saying the application is not responding, not the usual google chrome window it's from Microsoft. 

Crashed report ID: 

How much crashed? Whole browser

Is it a problem with a plugin? No 

Did this work before? Yes yesterday afternoon

Chrome version: 46.0.2486.0  Channel: n/a
OS Version: 10.0
Flash Version: Shockwave Flash 19.0 r0

I tried uninstalling/reinstalling chrome even different versions but still nothing. Even uninstalled/reinstalled windows 10. Only thing not working is google chrome.
 
Where are you downloading Chrome? By any chance could it be a malware infection? Apparently you are using an outdated version of Chrome.

Comment 2 by kelst...@gmail.com, May 8 2016

I downloaded chrome using Microsoft edge. It's the updated one I think. I also checked for malware & viruses & none of the scans I ran showed any.
Cc: durga.behera@chromium.org
Labels: Needs-Feedback
Seems the profile might have corrupted, could you please try the below.
1) Uninstall chrome
2) Delete the profile or complete Google Folder from you Computer
The path would be similar to below(replace the username as you have given to your PC)
(C:\Users\<username>\AppData\Local\Google\) 
3) Try installing Chrome from below
https://www.google.com/chrome/browser/desktop/index.html
What's more important than which browser you downloaded Chrome on is which website you downloaded Chrome from. Did you download Chrome from google.com, or some other third-party website?

Comment 5 by kelst...@gmail.com, May 16 2016

I downloaded it from the Google website.
Project Member

Comment 6 by sheriffbot@chromium.org, May 18 2016

Labels: -Needs-Feedback Needs-Review
Owner: durga.behera@chromium.org
Thank you for providing more feedback. Adding requester "durga.behera@chromium.org" for another review and adding "Needs-Review" label for tracking.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Labels: -Needs-Review Needs-Feedback
Owner: ----
kelstiel@ : Could you please update the thread based on the above comment # 3 to help further triage it.
Can you post the output of Task Manager here?
Status: WontFix (was: Unconfirmed)
Due to lack of user response we are closing the issue. Please feel free to file a new issue if you still face the issue from your end.

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