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Issue 609490 link

Starred by 1 user
Status: WontFix
Owner:
█ ranjitkan@chromium.org
Last visit > 30 days ago
Closed: Jun 2016
Cc:
█ ranjitkan@chromium.org
EstimatedDays: ----
NextAction: ----
OS: Mac
Pri: 2
Type: Bug



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Chrome browser cannot be launched- icon will bounce couple of time and disappear

Reported by chqu...@gmail.com, May 5 2016 
UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:46.0) Gecko/20100101 Firefox/46.0

Steps to reproduce the problem:
1. Open the Chrome browser
2. The icon will bounce a few times and disappear

What is the expected behavior?
The icon will bounce a few times and disappear. Unable to launch this app totally.

What went wrong?
Unable to launch this app totally.

Did this work before? No 

Chrome version: <Copy from: 'about:version'>  Channel: stable
OS Version: OS X 10.11.4
Flash Version: Shockwave Flash 21.0 r0

I tried uninstalling and reinstalling but it is not helping.
Tried the beta version too and the result is the same.

Comment 1 by rsesek@chromium.org, May 5 2016 

Do you have any crash reports in ~/Library/Application Support/Google/Chrome/Crashpad/completed from when this happens (sort by date). Or in ~/Library/Logs/DiagnosticReports.

Comment 2 by ranjitkan@chromium.org, May 6 2016

Labels: Needs-Feedback

Comment 3 by chqu...@gmail.com, May 6 2016 

I can't see the ~/Library/Application Support/Google/Chrome/Crashpad/completed I only have ~/Library/Application Support/Google/Chrome/NativeMessagingHosts

I have attached my copy of DiagnosticReports.
rapportd_2016-04-25-235933_MBP-CH.crash
37.6 KB Download

Comment 4 by rsesek@chromium.org, May 6 2016 

Do you have a diagnostic report from Chrome?

Comment 5 by chqu...@gmail.com, May 7 2016 

Where can I find the report?
Project Member

Comment 6 by sheriffbot@chromium.org, May 7 2016

Labels: -Needs-Feedback Needs-Review
Owner: ranjitkan@chromium.org
Thank you for providing more feedback. Adding requester "ranjitkan@chromium.org" for another review and adding "Needs-Review" label for tracking.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot

Comment 7 by chqu...@gmail.com, May 10 2016 

Any chance of running it on my mac? What other report do you require?

Comment 8 by ranjitkan@chromium.org, May 12 2016

Cc: ranjitkan@chromium.org
Labels: -Needs-Review Needs-Feedback
Owner: ----
@ chquek8: Can you please try a fresh installation of chrome and let us know if this works.

Please do a fresh installation by deleting the chrome folder from the following path "/Users/<username>/Library/Application Support/Google/"

Thanks.!

Comment 9 by chqu...@gmail.com, Jun 2 2016 

Tired and still not working. I reinstalled my OS and it is working now.
Project Member

Comment 10 by sheriffbot@chromium.org, Jun 3 2016

Labels: -Needs-Feedback Needs-Review
Owner: ranjitkan@chromium.org
Thank you for providing more feedback. Adding requester "ranjitkan@chromium.org" for another review and adding "Needs-Review" label for tracking.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot

Comment 11 by shrike@chromium.org, Jun 3 2016

Labels: -Needs-Review
Status: WontFix (was: Unconfirmed)
In these situations it would be good to check the Console app for messages from Chrome.

Closing out as the reporter says it's working now.
►

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