I bought this chromebook from a school that was getting rid of unused chromebooks and I cannot unenroll it or reset it to factory settings.
Reported by
rhoades....@gmail.com,
May 3 2016
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Issue descriptionUserAgent: Mozilla/5.0 (X11; CrOS armv7l 7834.60.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/49.0.2623.95 Safari/537.36 Platform: 7834.60.0 (Official Build) stable-channel daisy Steps to reproduce the problem: 1. Enroll your device? 2. 3. What is the expected behavior? I cannot unenroll my device. What went wrong? I am unable to unenroll my device. Did this work before? N/A Chrome version: 49.0.2623.95 Channel: n/a OS Version: 7834.60.0 Flash Version: Shockwave Flash 21.0 r0
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May 3 2016
We can no longer assist with removing FrE from previously enrolled devices. You must contact the customer (in this case the school) that you purchased the device from and ask them to deprovision the device <https://support.google.com/chrome/a/answer/3523633?hl=en>. The help article linked in the learn more during the FrE flow already lists this information <https://support.google.com/chromebook/go/ownership>. +Cyrus as FYI |
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Comment 1 by scunning...@chromium.org
, May 3 2016Owner: mdrasner@chromium.org
Status: Assigned (was: Unconfirmed)