Printing randomly crashes chrome since Chrome 49 with Sharp copiers
Reported by
rdni...@wheatleypark.org,
Apr 30 2016
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Issue descriptionUserAgent: Mozilla/5.0 (Linux; Android 6.0.1; Nexus 6 Build/MMB29X) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/50.0.2661.89 Mobile Safari/537.36 Steps to reproduce the problem: 1. Print anything from chrome 2. Select one of our Sharpe print queues 3. Print - browses often crashes What is the expected behavior? Prints the job and browser does not crash. What went wrong? Chrome has been randomly crashing for our users (we are a school). This is only on PCs and only when we print to our Sharpe copiers. Other copiers and printers are OK. Printing from any other application is also fine - just chrome. I've pushed the latest Sharpe drivers - but no charge. Error logs point to how Chrome interacts with the driver. Sharpe seem to think it's a chrome issue. The copiers are also published as cloud printers and this option works fine - the work around for users (or download stuff as PDFs and print from Adobe reader). Crashed report ID: How much crashed? Whole browser Is it a problem with a plugin? No Did this work before? Yes Chrome 48 and below. Chrome version: 50.0.2661.89 Channel: stable OS Version: Windows 8.1, 7 and 2012r2 Flash Version: We use Chrome 64 maybe try going back to 32?
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May 4 2016
rdnixon@ - Could you please upgrade your browser to latest chrome stable M50-50.0.2661.94 and recheck for this issue. If issue still persists check for any crash ID's under chrome://crashes. If it's available provide them for further triaging. Thanks!
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May 4 2016
Hi, issues persists with the latest version of Chrome. After the crash there is nothing in chrome://crashes - anywhere else we should be looking?
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May 4 2016
It may be unrelated - but I've noticed that on some of our Ricoh networked printers when you print from Chrome nothing happens - you get the print preview - hit print and nothing - not crash - but no print job either. Prints fine from all other applications - IE11 is fine for example. So the issue is not just restricted to Sharpe.
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May 4 2016
Thank you for providing more feedback. Adding requester "brajkumar@chromium.org" for another review and adding "Needs-Review" label for tracking. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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May 8 2016
OK - think the issue is to do with Chrome 64 bit which we have had deployed across the network. Did some testing with 32 bit and it was fine - so I have redeployed 32 bit for now. Roger
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May 16 2016
Requesting someone from printing team to look in to this issue.
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May 16 2016
- What kind of errors are you getting when Chrome crashes. Attach a screenshot if you have one. - Can you be more specific about the printer model and driver version? To be clear, when printing to these printers as native Windows printers is what's causing the crash, and printing to the same printers via Cloud Print works fine, correct? - By "Sharpe" you mean "SHARP" right?
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May 17 2016
Hi, A dialogue box appears saying 'Chrome has encountered an error and needs to close'. Click OK and Chrome closes. Looked in the chrome:\\crashes - nothing SHARP MX-7040N PCL6 driver 6.1.9.33 SHARP MX-M365N PCL6 driver 10.1.6.50 Printing from Windows 7 or 8.1 64 bit. Only happens in Chrome 64. Have rolled users back to 32 bit to resolve the issue for now. The same printers are deployed as cloud printers (using Papercut) and that always worked fine - not direct interaction with the local driver I guess.
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May 18 2016
Thank you for providing more feedback. Adding requester "thestig@chromium.org" for another review and adding "Needs-Review" label for tracking. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Jun 29 2016
Similar, if not identical, issue at our local school. Going to print preview display the spinner for a very long time before giving up with a "cannot connect to printer" error message. Chrome x64 v51.0.2704.103m. Can print from other programs, just not Chrome. Restarted Chrome, and it can print again.
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Jul 1 2016
I tried 64-bit Win 7 with Chrome Canary 53.0.2784.1 (64-bit). I found a "Sharp MX-M350U PCL 6" printer in the list of available drivers bundled with the OS, so I added it as a printer on the FILE: port. Then I tried to print the new tabs page and chrome://version to the virtual printer, and because it's on the FILE: port, a dialog comes up asking me where to same the output. I typed in c:\test.pcl, and Chrome "printed" to that file without crashing. re: comment 11 - Please file a separate bug. I don't think your problem is the same as this issue. When you file the new bug, please give more details like what printer you are using, and the printer driver version.
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Jul 1 2016
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Aug 25 2016
I guess it's summer and everyone is on holiday or something. Reviewing this bug again - can you see if the "Sharp MX-M350U PCL 6" driver is available and if yes, install it on the FILE port and try printing to it? Does that crash? I can try the drivers mentioned in comment 9 and see how well they work.
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Aug 25 2016
Wow, that SHARP MX-7040N sure is an impressive looking printer. I need to get one for testing. ;) The latest PCL6 driver for downloading is still 6.1.9.33, so I installed the 64-bit version with a custom install to the FILE: port. Using the above installed printer, I printed with Google Chrome Canary 54.0.2839.2 (64-bit) to the printer and it offered to save the output to file. I did that on a couple random webpages and there's no crashes here. Can you try reconfiguring the printer for the FILE: port and see if that crashes for you?
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Aug 28 2017
Issue has not been modified or commented on in the last 365 days, please re-open or file a new bug if this is still an issue. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot |
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Comment 1 by rdni...@wheatleypark.org
, May 1 2016