Random sites won't load or generic 500 errors
Reported by
mariokni...@missdream.org,
Apr 28 2016
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Issue descriptionUserAgent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/49.0.2623.112 Safari/537.36 Example URL: Steps to reproduce the problem: I sadly have yet to be able to consistently reproduce this. What is the expected behavior? Sites load normally. What went wrong? At random times, sites will either not load or give a generic 500 message. Other browsers would not yield an error, restarting Chrome would bring back normal functionality. Does it occur on multiple sites: Yes Is it a problem with a plugin? No Did this work before? N/A Does this work in other browsers? Yes Chrome version: 50.0.2661.87 Channel: n/a OS Version: Version 6.1 (Build 7601: Service Pack 1) Flash Version: This issue was first noticed about a week and a half ago, and reports to me about it have started to occur more often. I personally first noticed it on my main laptop: Windows 7 Version 6.1 (Build 7601: Service Pack 1) Chrome Chrome/50.0.2661.87. I almost thought it was an Internet outage, but other programs were using the Internet with no troubles. I restarted Chrome and everything worked normally again. A day or two later, a friend of mine was seeing the same issue, but only on one of our sites. Making her issue even weirder than mine, was that the same site was loading just fine with Chrome under a different user identity. Once she got to a point in her work where she could do so, she fully restarted Chrome and the site was working across all identities again. She runs OS X Yosemite 10.10.5 with Chrome version 50.0.2661.86 (64-bit). Through my office, I've gotten a few reports of random sites seemingly having the issue, so I had my colleagues restart Chrome, which got rid of their issues. Through the office, workstations are Windows 7 Version 6.1 Build 7601: Service Pack 1 with Chrome 51.2704.22 beta-m. As of this typing I have not been able to confirm OS or Chrome builds of clients. I wish I could provide more concrete information to go on, however with the increasing reports, I feel I can't really wait to put in this ticket. If you need anything else from my end, please let me know and I'll see what I can do.
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Apr 29 2016
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Apr 30 2016
I was able to have this appear on my laptop. Attached is the requested network details for then this happens. The tab this occurred on was attempting to load https://sailormoonevents.org and a 500 appeared. At the same time, the site loaded with no issues in an incognito window.
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May 1 2016
Thank you for providing more feedback. Adding requester "jkarlin@chromium.org" for another review and adding "Needs-Review" label for tracking. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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May 2 2016
Thanks for the net log. That it works in incognito mode and after changing profiles suggests that it's related to your extensions. Try running with them disabled (or stay in an incognito for awhile) and see if it continues to occur. Privacy Badger for one will add extra headers to your requests that might cause servers to refuse them.
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May 2 2016
Thank you for looking into this. For the others who reported this to me, I will have to see if I can confirm potential extensions. However in my case, I also have Privacy Badger running in incognito mode where the same site was loading fine while it was having the error in my main profile. I will definitely look into any potential issues on servers I control in regards to extra headers being added possibly affecting this. It's frustrating that this occurs with no known rhyme or reason currently, hopefully we can get this figured out on one of our ends.
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May 2 2016
Thank you for providing more feedback. Adding "Needs-Review" label for tracking. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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May 2 2016
I just had a colleague recreate the issue on her workstation. I can conform there are no extensions that manipulate headers on her machine. A site reported a 500 error on her main profile, but loaded fine incognito as well as in Firefox. She uses Windows 7 Version 6.1 (Build 7601: Service Pack 1), Chrome Version: 49.0.2623.112 m.
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May 10 2016
I took a look at the net-log. The only header modification by extensions was adding "dnt: 1". Request looks pretty normal otherwise. Things you could try: 1) Try capturing netlogs of both a working and non-working session and compare them. 2) Instead of restarting the browser, try clearing cookies for that site and see if the error goes away.
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May 10 2016
Thank you for the suggestions for better troubleshooting. I determined a link between the sites this behavior was noticed, which was the iThemes Security plugin for WordPress. I reported my findings to their support forum with no response. When looking for any potential earlier issues, I found a support thread from over a year ago - https://wordpress.org/support/topic/ithemes-security-throwing-semi-random-internal-server-500-error?replies=13 . Basically, it seems like someone figured out at that point that iThemes Security is doing something with the handling of cookies causing the 500 to sometimes appear, also only on Chrome. Sadly, it seems that we'll never find out exactly what, as staff never acknowledged the issue back then either, even with more information at the time. I believe this issue would be safe to close. With no response on their end for so long, and all other moving parts I've contacted (including here) at least trying to give advice fro troubleshooting, I would place the fault fully with them at this point. I've gone ahead and replaced this plugin with the WordFence Security plugin on the known sites with the issue, and they have yet to resurface. This was definitely one of the oddest issues I have come across. I wish a solid conclusion could have been reached, but I'm very happy to finally bring this to a close. Thank you to all here who helped me get to the bottom of this.
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May 10 2016
Happy to help. |
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Comment 1 by elawrence@chromium.org
, Apr 28 2016