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Issue 604490 link

Starred by 4 users
Status: Available
Owner: ----
Cc:
borisv@chromium.org
ellyjo...@chromium.org
█ norberg@chromium.org
█ shrike@chromium.org
mark@chromium.org
Components:
EstimatedDays: ----
NextAction: ----
OS: Mac
Pri: 3
Type: Bug



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Improve formatting of update error messages

Project Member Reported by shrike@chromium.org, Apr 18 2016 
Version: 52.0.2711.0
OS: 10.11

What steps will reproduce the problem?
(1) Disable Wifi, disconnect the wired network
(2) Choose Chrome -> About Google Chrome... and see the reported error details.

What is the expected output?
An initial error message that says, "Update failed - The Internet connection appears to be offline.", followed by nicely-formatted key-value pairs from the NSError.

What do you see instead?
An initial cryptic error message, "Update failed (error: 11)", followed by NSError output formatted in Courier. See attached screenshot.

Looking at the Courier output I believe the first bit of info being printed is the human-readable error message. So I'm just suggesting concatenating a portion of the existing message ("Update failed") with the human readable message ("The Internet connection appears to be offline."). I don't know if this format will work for all error messages but we should investigate.
Screen Shot 2016-04-15 at 4.27.41 PM.png
24.1 KB View Download

Comment 1 by erikc...@chromium.org, Apr 18 2016

Owner: borisv@chromium.org
Status: Assigned (was: Untriaged)
borisv: Note that this is a Pri-3 task, which is the lowest priority that a task can be given.

Keystone should pass Chrome:
1. An error number (for internal use).
2. A user-readable description describing the error, and steps that the user can take to deal with the problem. [Probably a link to the help center].
3. A dictionary of other debugging information or whatever would be useful.

Then Chrome can display all the information appropriately.

Comment 2 by mark@chromium.org, Apr 19 2016

Cc: mark@chromium.org
If we do have to spew gross raw stuff, we should also consider doing one or more of:
1. hiding it in something expandy behind a “details” link
2. specifying nicer fonts like Menlo,Moncao before falling back to monospace which defaults to gross ugly Courier

Comment 3 by shrike@chromium.org, Oct 20 2016

Labels: Proj-MacQualityOfLife

Comment 4 by shrike@chromium.org, Oct 20 2016

Cc: borisv@chromium.org
 Issue 639953  has been merged into this issue.

Comment 5 by sdy@chromium.org, Dec 1 2016

Labels: -Proj-MacQualityOfLife Hotlist-MacQualityOfLife

Comment 6 by lafo...@chromium.org, Dec 29 2016

Labels: -Hotlist-MacQualityOfLife Hotlist-PlatformExcellence
Migrating to more generic platform label, so that it can be applied to other platforms (i.e. I love the idea).

Comment 7 by borisv@chromium.org, Apr 11 2017

Owner: norberg@chromium.org
Norberg@, this seems to be relevant to the overall effort with improving experience with updater errors.

Comment 8 by robliao@chromium.org, Sep 19

Status: Archived (was: Assigned)
Archiving old bugs that have only received trivial updates for some time.

If you feel this issue should still be addressed, feel free to reopen it or to file a new issue. Thanks!

Comment 9 by rpop@chromium.org, Sep 20

Cc: ellyjo...@chromium.org norberg@chromium.org
Owner: ----
Status: Available (was: Archived)
I still want to fix this. It's a product polish issue. Are the messages passed from keystone still EN only? That is a larger issue.

Comment 10 by jmukthavaram@google.com, Nov 27

Labels: Hotlist-DesktopUIToolingRequired Hotlist-DesktopUIChecked
***UI Mass Triage ***
Adding labels for expert review.
►

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