Can't Login to Sync
Reported by
c...@cjtiming.com,
Apr 14 2016
|
|||||||||||
Issue descriptionUserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2707.0 Safari/537.36 Steps to reproduce the problem: 1. Click on YOU icon 2. Click "Sign into Chrome" 3. Window opens, but nothing happens What is the expected behavior? Log in screen should open to allow user to enter their login credentials What went wrong? Blue icon spins, but sign in screen does not populate. Did this work before? Yes About 2 weeks ago Chrome version: 52.0.2707.0 Channel: n/a OS Version: 10.0 Flash Version: Shockwave Flash 21.0 r0 This function stopped working in Chrome at the beginning of March and thus the reason that I switched to Canary. Now neither will allow me to sign in. Actions/results are identical in both versions.
,
Apr 16 2016
cath@: Could you try to open following URL and see if the result you get is similar to mine? https://accounts.google.com/EmbeddedSignIn?continue=chrome-extension%3A%2F%2Fmfffpogegjflfpflabcdkioaeobkgjik%2Fsuccess.html%3Faccess_point%3D3%26source%3D3&service=chromiumsync&hl=en-US&source=chrome&flow=signin
,
Apr 17 2016
Account could not be reached...
,
Apr 17 2016
In windows, end all corresponding task related to chrome itself, and retry launching Chrome again.
,
Apr 18 2016
This site can’t be reached The webpage at chrome-extension://mfffpogegjflfpflabcdkioaeobkgjik/success.html?access_point=3&source=3 might be temporarily down or it may have moved permanently to a new web address.
,
Apr 18 2016
Tested the URL https://accounts.google.com/EmbeddedSignIn?continue=chrome-extension%3A%2F%2Fmfffpogegjflfpflabcdkioaeobkgjik%2Fsuccess.html%3Faccess_point%3D3%26source%3D3&service=chromiumsync&hl=en-US&source=chrome&flow=signin on windows 7 using chrome version 52.0.2710.0. Observed the same error message as like comment #5. pavely@ could you please look into this issue. Thanks,
,
Apr 19 2016
I ran scenario on Windows on Chrome built from ToT. It works as expected, although there was couple of seconds delay with spinner before dialog was shown. Navigating to https://accounts.google.com/EmbeddedSignIn... worked fine. cath@, kavvaru@: Could you capture network trace while navigating to https://accounts.google.com/EmbeddedSignIn... URL and post resulting file here? Here is how to do it: - Open new tab, navigate to about:net-internals - Open another tab, navigate to https://accounts.google.com/EmbeddedSignIn?continue=chrome-extension%3A%2F%2Fmfffpogegjflfpflabcdkioaeobkgjik%2Fsuccess.html%3Faccess_point%3D3%26source%3D3&service=chromiumsync&hl=en-US&source=chrome&flow=signin wait for error message - Switch back to about:net-internals tab, write some description and click "Save to file"
,
Apr 20 2016
cath@, When capturing trace did you see prompt for credentials? Did you enter them in the dialog?
,
Apr 20 2016
As per the comment #7 removing the Bisect label,please feel free to ass if required. Thanks,
,
Apr 20 2016
Yes, entered credentials and then error was received.
,
Apr 21 2016
Thank you for providing more feedback. Adding requester "kavvaru@chromium.org" for another review and adding "Needs-Review" label for tracking. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
,
Apr 21 2016
re #11: The fact that form was shown and you were able to enter username indicates no issues connecting to google servers. Let's see why you don't see this form when clicking "Sign in to Chrome" cath@, Could you take network trace when you click "Sign in to Chrome" button? Here are instructions: - Open new tab, navigate to about:net-internals - Open another tab, navigate to about:settings, click "Sign in to Chrome", wait for about 15 seconds. - Switch back to about:net-internals tab, write some description and click "Save to file"
,
Apr 22 2016
Here is the latest about:net-internals file
,
Apr 22 2016
Seems like you forgot to attach the file.
,
Apr 22 2016
Roger, Achuith Could you triage? After clicking on "Sign in to Chrome", Authenticator extension is initialized but it never navigates to https://accounts.google.com/EmbeddedSignIn, it keeps showing spinner.
,
Apr 22 2016
Unable to reproduce the issue using latest Chrome Canary i.e., 52.0.2715.0 on Windows 7/8.1 and 10 machines.
,
Jun 1 2016
Moving this nonessential bug to the next milestone. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
,
Jun 10 2016
The menu displays a gaia sign in web page, so there is likely to be some delay, depends on the network. It is also possible that the page never loads if the network is down. Could possible check network state and show a better error message?
,
Jul 13 2016
This issue has been moved once and is lower than Pri-1. Removing the milestone. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
,
Dec 19 2016
--Chrome Identity automated triaging-- This bug is Unconfirmed and has gone two weeks without any activity, so it is being closed as WontFix. Please re-open if this is still a valid and reproducible bug or feature request and mark it as Available. Please see https://goo.gl/78kbny for more details. Please remove the Services>SignIn or UI>Browser>Profiles components if this bug isn't related to Chrome Identity. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot |
|||||||||||
►
Sign in to add a comment |
|||||||||||
Comment 1 by manoranj...@chromium.org
, Apr 15 2016