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Issue 602897 link

Starred by 2 users

Issue metadata

Status: Archived
Owner: ----
Closed: Apr 2017
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 2
Type: Bug



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Chrome Confusion on Laptop with Two Graphics Cards

Reported by ibarr...@gmail.com, Apr 13 2016

Issue description

UserAgent: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/49.0.2623.112 Safari/537.36

Steps to reproduce the problem:
1. Laptop with AMD Switchable Graphics and Intel integrated graphics

What is the expected behavior?
Chrome should default to using the integrated graphics for hardware acceleration, resulting in smooth video playback.

What went wrong?
Chrome tries to use both graphics cards but ultimately fails and has to rely on software accelerated graphics. The Driver Vendor is listed as AMD, Inc. but GL_RENDERER is Intel HD Graphics 5500. Specifically, Chrome heavily stutters on 4k youtube videos or anything requiring heavy graphics. 

Did this work before? No 

Chrome version: 49.0.2623.112  Channel: stable
OS Version: 10.0
Flash Version: Shockwave Flash 21.0 r0
 
ChromeGPU.txt
9.4 KB View Download
Labels: TE-Hardware-Dependency
Reset something in your BIOS, and try enabling the GPU Settings again, or update it's drivers.

Comment 3 by ibarr...@gmail.com, Apr 17 2016

@vssummer, It's really not as simple as resetting something in the BIOS or updating my drivers. Chrome just fails to differentiate between the two graphics cards. Edge explorer works fine. 
Project Member

Comment 4 by sheriffbot@chromium.org, Apr 18 2017

Status: Archived (was: Unconfirmed)
Issue has not been modified or commented on in the last 365 days, please re-open or file a new bug if this is still an issue.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot

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