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Starred by 4 users

Issue metadata

Status: Fixed
Owner:
Closed: Apr 2016
Components:
EstimatedDays: ----
NextAction: ----
OS: All
Pri: 2
Type: Bug-Regression



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PDF files displaying blank pages (Chrome PDF viewer)

Reported by to...@utcourts.gov, Apr 12 2016

Issue description

UserAgent: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/49.0.2623.110 Safari/537.36

Example URL:
Internal systems - Utah Courts

Steps to reproduce the problem:
1. Accessed 2 different internal systems
2. Opened PDF - multiple pages and it displays a page count but all pages are blank
3. Works in IE, Edge, FireFox and Safari without issue.
4. PDF can be downloaded and forced to open in Adobe Reader without issue

What is the expected behavior?
To display the contents of the document

What went wrong?
Document display is blank beyond page count

Does it occur on multiple sites: Yes

Is it a problem with a plugin? N/A 

Did this work before? Yes Version 48

Does this work in other browsers? Yes 

Chrome version: 49.0.2623.110  Channel: n/a
OS Version: 7 & 10
Flash Version: Shockwave Flash 21.0 r0

We had this same problem when version 46 came out.  It was fixed with 47 and worked through 48.  Broke again with 49
 

Comment 1 by b...@chromium.org, Apr 12 2016

Components: -Blink Internals>Plugins>PDF
Can you attach a PDF which reproduces the issue? With an example file it's hard to debug what's going on.

Comment 3 by fa...@utcourts.gov, Apr 13 2016

Attached are two sample files: OriginalPDF.pdf is the original file, and FailedPDF.pdf is the digitally signed file of the original PDF. We can view OriginalPDF.pdf without any problem in Chrome, however when it is digitally signed, FailedPDF.pdf shows blank in Chrome. This problem appeared only after we upgraded Chrome to version 49.
Labels: -OS-Windows OS-All
Status: Untriaged (was: Unconfirmed)
Indeed it used to work for a bit and is now broken. Tracking it down...
Labels: -Type-Bug Type-Bug-Regression
Owner: weili@chromium.org
Status: Assigned (was: Untriaged)
Regressed with https://codereview.chromium.org/1527823003

Bug reporters: If it is important that these PDFs work for you, please consider installing and occasionally using Google Chrome Canary, so you can report these issues earlier.

Comment 6 by weili@chromium.org, Apr 18 2016

Status: Started (was: Assigned)

Comment 7 by weili@chromium.org, Apr 26 2016

Status: Fixed (was: Started)
DEPS rolled today.
What version of Chrome will have this fix?

Comment 9 by to...@utcourts.gov, Jun 28 2016

The status on this is still listed as "Fixed".

I have updated to Version 51.0.2704.106m this morning and the issue still exists.  Is there an ETA on when this will be moved into the production browser?
Labels: Merge-Request-51
52.0.2717.0 and newer has the fix. As of this writing, Chrome beta/dev/canary channel, but not stable.

Let's see if we can merge the fix to Chrome 51.

Comment 11 by dimu@google.com, Jun 29 2016

Labels: -Merge-Request-51 Merge-Review-51 Hotlist-Merge-Review
[Automated comment] Request affecting a post-stable build (M51), manual review required.

Before we approve merge to M51, Could you please confirm whether this change is baked/verified in Canary and safe to merge?
It's been on non-stable channels for 2 months now. Safe AFAIK. https://codereview.chromium.org/1910063004 is the fix. Not sure why bugdroid didn't chime in on the bug here.

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