Unable to update Chrome
Reported by
curry...@gmail.com,
Apr 6 2016
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Issue descriptionUserAgent: Mozilla/5.0 (X11; Linux i686) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/41.0.2272.76 Safari/537.36 Steps to reproduce the problem: 1. Attempt to install current 64-bit Enterprise version of Chrome, using MSI as administrator What is the expected behavior? Chrome updates. What went wrong? Chrome fails to update. Did this work before? No Chrome version: 40.0.2214.111m Channel: stable OS Version: 7 Flash Version: Shockwave Flash 16.0 r0 Happens whether I manually run the MSI or try to run a silent scripted install. Current version is 32-bit, trying to switch to 64-bit (yes, this is 64-bit Windows 7). We do have a GPO to disallow automatic updates to Chrome. Any input is appreciated. Log attached.
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Apr 21 2016
It looks like the failure may be happening in the Google Update installer rather than in Chrome's. Please download Sawbuck from https://github.com/google/sawbuck/releases/latest and follow the directions in https://support.google.com/chrome/contact/unknown_error to capture a log of the installation.
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May 6 2016
Thank you for providing more feedback. Adding requester "grt@chromium.org" for another review and adding "Needs-Review" label for tracking. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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May 6 2016
Thanks for the Sawbuck log, it is very helpful. My hypothesis is that Chrome's installer receives an error while writing a resource into a temporary directory (here: https://code.google.com/p/chromium/codesearch#chromium/src/chrome/installer/mini_installer/mini_installer.cc&q=OnResourceFound%20file:%5Esrc/chrome/installer/mini_installer/&sq=package:chromium&l=289&dr=C). The exact reason isn't clear. The most sure-fire way to figure out what the error is would be to capture a log with Process Monitor (https://technet.microsoft.com/en-us/sysinternals/processmonitor.aspx). I believe that the error takes place while the process named chrome_installer.exe is running, so we may have the info we need if you could provide a log that only includes that process. Could you give this a shot?
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May 9 2016
Hello, I've attached a log file. The log includes chrome_installer.exe as well as GoogleUpdate.exe. Let me know if you find anything. Thanks!
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May 12 2016
Hi. The email attachments didn't come through. Please either attach them to this issue in crbug.com, or send them directly to grt at chromium dot org. Thanks.
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Jun 8 2016
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Jul 9 2016
No feedback was received in the last 30 days from reporter "currymyr@gmail.com", so archiving this. Please re-open or file a new bug if this is still an issue. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot |
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Comment 1 by curry...@gmail.com
, Apr 6 20162.4 KB
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