Chrome crashes when attempting to print
Reported by
fourgot...@gmail.com,
Apr 6 2016
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Issue descriptionChrome Version: 49.0.2623.110 Operating System: e.g., "Windows 7", "Mac OSX 10.6" URL (if applicable) where crash occurred: Any Can you reproduce this crash? 100% What steps will reproduce this crash? (or if it's not reproducible, what were you doing just before the crash)? 1. Press CTRL+P or click any "print" link/button. 2. Watch Chrome fall down. 3. Curse. 4. Restart Chrome. 5. Goto 1 *Please note that issues filed with no information filled in above will be marked as WontFix* ****DO NOT CHANGE BELOW THIS LINE**** report_id:3eda318c00000000
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Apr 6 2016
The Dell printer is the 3000CN. Chrome tells me that it's 64-bit, too... [image: Inline image 1]
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Apr 6 2016
Looks like the image attached to the email got dropped. You'll have to use the web interface to upload the image, but no worries, I can imagine what that image looks like. It was just a bit confusing because the crash report says chrome.dll is C:\Program Files (x86)\Google\Chrome\Application\49.0.2623.110\chrome.dll, rather than C:\Program Files\...
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Apr 6 2016
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Apr 6 2016
Issue 597013 has been merged into this issue.
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Apr 6 2016
Issue 598288 has been merged into this issue.
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Apr 6 2016
Issue 586794 has been merged into this issue.
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Apr 6 2016
Merged all the duplicate bugs that I can find. Well, I wanted to try installing the Dell 3000CN / 3100CN A5 driver to the FILE: port so I can pretend to have the printer for testing purposes... and the installation resulted in the entire Windows print spooler subsystem crashing.
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Apr 7 2016
I solved the problem by installing the Dell Open Print Driver http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=CHMN5&fileId=3480434548&osCode=W732&productCode=dell-open-prnt-drivr&languageCode=EN&categoryId=PE
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Apr 7 2016
Forgot to give credit to ??? See his video: https://www.youtube.com/watch?v=jJuJM72OZ3E
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Apr 10 2016
Thanks Felix108 - this has totally nailed the issue for me! Nice job :) :) Have a great week!
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Apr 15 2016
fourgotten@, could you please follow c#9 and see it will fixes your issue too? Thank you!
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Apr 16 2016
Given the existence of an alternate driver that works, please just use that. It is unlikely we can work around bugs in printer drivers, so I will probably close this bug as WontFix. I'm happy to hear there's a work around. :)
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Apr 16 2016
Sorry - been swamped. Just installed that driver and Chrome no longer crashes - haven't tried printing to the printer yet, so let's hope that works properly, though the printer isn't on the supported list for that driver. :)
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Apr 16 2016
A good work-around via Chrome would be to have the ability to enable/disable printing to specific printers through Chrome. Sadly, this crash wasn't even allowing me to choose the print method (I was trying to save as PDF) before the crashes occurred.
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Jul 20 2016
Issue 629556 has been merged into this issue.
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Oct 6 2016
I think bug 625196 covers the comment 15 issue. Closing this out given the alternate driver. |
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Comment 1 by thestig@chromium.org
, Apr 6 2016Labels: Needs-Feedback
Status: Untriaged (was: Unconfirmed)