PDF not able to load in Google Chrome.
Reported by
zhih...@xtremax.com,
Apr 1 2016
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Issue descriptionChrome Version : 49.0.2623.110 OS Version: 10.0 URLs (if applicable) :http://www.nrf.gov.sg/docs/default-source/Publications/20160216_rie2020-overview.pdf?sfvrsn=0 Other browsers tested: Add OK or FAIL after other browsers where you have tested this issue: Safari 5: OK Firefox 4.x:OK IE 7/8/9: OK What steps will reproduce the problem? 1.Go the the http://www.nrf.gov.sg/docs/default-source/Publications/20160216_rie2020-overview.pdf?sfvrsn=0 2. PDF not able to load 3.http://www.nrf.gov.sg/research/rie2020 (This is the pdf located) What is the expected result? the pdf only able to load half way and after 30 mins, it will show blank page. it is not internet connection problem because i had already tried the internet access from different country ( Singapore, Malaysia & Indonesia) What happens instead of that? Please provide any additional information below. Attach a screenshot if possible. UserAgentString: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/49.0.2623.110 Safari/537.36
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Apr 1 2016
Same problem with Windows 7, Chrome 49.0.2623.110. Not a single PDF is displayed, ok within all other browsers.
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Apr 13 2016
Downloading the PDF and opening in Chrome works correctly and quickly. This seems to be an issue with requesting the document from the server. tsergeant@ can you take a look or pass off to the right owner?
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Apr 14 2016
I'm able to reproduce on Windows (M52 and M50) but not on Linux or ChromeOS. Passing on to raymes@ for PDF plugin know-how.
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Apr 14 2016
thestig: could you help us triage? Thanks!
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Apr 15 2016
I get the half way loaded behavior with 51.0.2700.0 on Linux. spelchat: Interested in taking a look?
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Apr 15 2016
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Apr 15 2016
This actually works fine in 49.0.2623.110 (64-bit) Ubuntu 14.04, but not in 50.0.2661.75 beta (64-bit). This is probably due to the range requests Chrome is making. I'll have a look.
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Apr 15 2016
Chrome make a full request. Cancels it, makes a first range request. It gets a proper response. Then makes another range request and the server hangs for 300s, then responds with a 504.
Here's part of the netlog for the last range request:
t= 7588 [st= 1] HTTP_TRANSACTION_SEND_REQUEST_HEADERS
--> GET /docs/default-source/Publications/20160216_rie2020-overview.pdf?sfvrsn=0 HTTP/1.1
Host: www.nrf.gov.sg
Connection: keep-alive
User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/50.0.2661.75 Safari/537.36
Accept: */*
Referer: http://www.nrf.gov.sg/docs/default-source/Publications/20160216_rie2020-overview.pdf?sfvrsn=0
Accept-Encoding: gzip, deflate, sdch
Accept-Language: en-US,en;q=0.8
Cookie: [115 bytes were stripped]
Range: bytes=329478-395013
t= 7588 [st= 1] -HTTP_TRANSACTION_SEND_REQUEST
t= 7588 [st= 1] +HTTP_TRANSACTION_READ_HEADERS [dt=300210]
t= 7588 [st= 1] HTTP_STREAM_PARSER_READ_HEADERS [dt=300210]
t=307798 [st=300211] HTTP_TRANSACTION_READ_RESPONSE_HEADERS
--> HTTP/1.1 504 Gateway Time-out
Date: Fri, 15 Apr 2016 15:46:34 GMT
Content-Type: text/html
Content-Length: 6489
Connection: keep-alive
Keep-Alive: timeout=20
ETag: "5604c5ba-1959"
Server: DOSarrest
Making the request with curl gives the same result. We should make Chrome display an error message, but otherwise there's not much we can do, the server is broken.
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Mar 1 2017
The PDF loads for me with Chrome 56. Not sure what changed. |
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Comment 1 by nyerramilli@chromium.org
, Apr 1 2016Components: Internals>Plugins>PDF
Labels: M-51 OS-Linux OS-Mac
Status: Untriaged (was: Unconfirmed)