Cannot print pdf in Chrome 49
Reported by
kfkennet...@gmail.com,
Mar 31 2016
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Issue descriptionUserAgent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/49.0.2623.110 Safari/537.36 Steps to reproduce the problem: 1. go to http://www.hkefmprc.org/Kiosk/default_horz.aspx 2. select the categories until you see the leftlet preview page 3. click blue button to print, then wait for printing What is the expected behavior? With Chrome version 48 or before, no problem on printing the pdf file. The print preview dialog popup up normally. What went wrong? With Chrome 49, the print preview dialog popup and then close immediately. Not printing can be done. Did this work before? Yes Chrome 48 or before Chrome version: 49.0.2623.110 Channel: stable OS Version: 6.1 (Windows 7, Windows Server 2008 R2) Flash Version: Shockwave Flash 21.0 r0
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Apr 21 2016
kfkenneth2001@, Could you please respond as per comment #1
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Apr 30 2016
The problem still exist in Chrome version 49 and 50. Please see attached screenshot for Chrome version and the Print(列印) button. Before version 49, a print preview window appear after pressing the Print button. However, for version 49 and 50, print dialog appear and close immediately with no printing. This issue happened in all PCs in my company.
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Apr 30 2016
Sorry that I am not referring to the browser's print function, I am talking about the using Print buttons of the web application. You can see the javascript behide. Normally, pressing any of the Print button will print a pdf file using the function printPDFFrame().
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Apr 30 2016
Thank you for providing more feedback. Adding requester "rnimmagadda@chromium.org" for another review and adding "Needs-Review" label for tracking. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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May 3 2016
Unable to repro this issue on Windows 7 for Google Chrome Stable Version - 50.0.2661.94 Screen-recording is attached. @kfkenneth2001: Could you please perform the steps mentioned beneath and let us know your observations. 1. Uninstall Google Chrome. 2. Remove the Google Chrome Folder from C://Program Files 3. Install Google Chrome Latest Stable Version - 50.0.2661.94 4. Do not Login to Chrome with your credentials. 5. Re-test the same on a clean profile [chrome://settings -> Add Person] Thank you.
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May 6 2016
I see your movie, I just wonder if you have read my replies before??? If not, I repeat my comment and attachment below: Please see attached screenshot for Chrome version and the Print(列印) button. Before version 49, a print preview window appear after pressing the Print button. However, for version 49 and 50, print dialog appear and close immediately with no printing. This issue happened in all PCs in my company. Sorry that I am not referring to the browser's print function, I am talking about the using Print buttons of the web application. You can see the javascript behide. Normally, pressing any of the Print button will print a pdf file using the function printPDFFrame().
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May 6 2016
@kfkenneth2001: Thanks for your reply. Please provide us the screen-recording for better understanding, which would help us in triaging it further. And, we are not able to see those options that you have mentioned in the above comment (screen-shot) Thank you.
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May 6 2016
Thank you for providing more feedback. Adding requester "rnimmagadda@chromium.org" for another review and adding "Needs-Review" label for tracking. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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May 8 2016
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Jun 15 2016
Due to lack of user response we are closing this issue for now. Please feel free to file a new issue if you come across this issue again. |
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Comment 1 by rnimmagadda@chromium.org
, Mar 31 2016Labels: Needs-Feedback
627 KB
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