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Issue 598603 link

Starred by 3 users
Status: WontFix
Owner: ----
Closed: Apr 2016
Components:
EstimatedDays: ----
NextAction: ----
OS: Linux
Pri: 2
Type: Bug



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ERR_INTERNET_DISCONNECTED on Google Hangouts (hangouts.google.com)

Reported by step...@cronius.nl, Mar 29 2016 
UserAgent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/49.0.2623.108 Safari/537.36

Steps to reproduce the problem:
1. Open https://hangouts.google.com
2. Pin tab and restart Chrome
3. Open the Google Hangouts tab

What is the expected behavior?
See your conversations and contacts.

What went wrong?
No contacts or conversations appear. Two errors appear in the developer console:
- Uncaught CustomError: Jsloader error (code #1): Timeout reached for loading script //apis.google.com/js/client.js
- Failed to load resource: net::ERR_INTERNET_DISCONNECTED: https://clients6.google.com/chat/v1/conversations/syncallnewevents?key=AIzaSyAfFJCeph-euFSwtmqFZi0kaKk-cZ5wufM&alt=protojson

Did this work before? N/A 

Chrome version: 49.0.2623.108  Channel: stable
OS Version: Kubuntu 15.10
Flash Version: Shockwave Flash 21.0 r0
hangouts.google.com-1459236883855.log
542 bytes View Download

Comment 1 by rdsmith@chromium.org, Mar 29 2016

Components: Internals>Network
I am unable to reproduce this on 51.0.2693.2 (Official Build) canary Mac.  Specifically, I:
* Set "Continue where you left off" in Chrome settings for behavior on startup.
* Went to https://hangouts.google.com
* Pinned the tab
* Quit Chrome
* Restarted it

The result was the hangouts tab came back, looking fine.

Could you reproduce this behavior while taking a net-internals dump and attach that dump to this bug report?  (See https://sites.google.com/a/chromium.org/dev/for-testers/providing-network-details for instructions.)  That will give us more detail as to what the browser thinks is happening.  

Note that ERR_INTERNET_DISCONNECTED usually means no internet connection; it's hard to produce that error without there being a problem with the network interface.  So if you could just do a bit of confirming that the rest of the system thinks it has access to the network interface and the internet, I'd appreciate it.

Comment 2 by pauljensen@chromium.org, Apr 5 2016

Labels: Needs-Feedback

Comment 3 by ckrasic@chromium.org, Apr 15 2016 

Ping.  Can you please respond to rdsmith@'s request? If not we'll have to close the issue.

Comment 4 by eroman@chromium.org, Apr 25 2016

Status: WontFix (was: Unconfirmed)
Closing due to inactivity.
Feel free to open with new data.
►

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