Chrome Version       : 49.0.2623.95
OS Version: 7834.60.0
URLs (if applicable) : N/A 
Other browsers tested: N/A

Replicated issue on: HP Chromebox, Samsung Chromebox, Asus Chromebox,  HP Chromebook

Issue first noticed: 03.25.2016 (likely related to latest update to Chrome OS) 


Issue 1: unable to enter enclosed alphanumerics (number within a circle)

What steps will reproduce the problem? 
1. On a Chrome OS machine: Select Google Japanese Input (for US/JP keyboard) 
2. Select Hiragana -> https://screenshot.googleplex.com/iTzRE8u22yp.png
3.　type any digit when using Google Japanese Input 
4. after pressing digit once, list displaying past selected options appears https://screenshot.googleplex.com/ex0CfJrBTnb.png
5. Hit spacebar once more for full list of options -> https://screenshot.googleplex.com/9HWrsfYprXs.png
6. hit enter to select desired option (in this case, 1 on the list above)

What is the expected result?
digit should be displayed as enclosed alphanumeric 
See expected result here on Windows 7, showing digit inside circle (using Microsoft IME and Google IME Japanese keyboards -> https://screenshot.googleplex.com/pNno4g3jGE5

What happens instead of that?
digit is simply shown as half-width digit with no circle around it



 Issue 2 : punctuation symbols cannot be entered as full-width characters 

What steps will reproduce the problem? 
1. On a Chrome OS machine: Select Google Japanese Input (for US/JP keyboard) 
2. Select Hiragana -> https://screenshot.googleplex.com/iTzRE8u22yp.png
3.　type any punctuation symbol when using Google Japanese Input (E.g. " , ? ! )
4. after pressing symbol once, list displaying past selected options appears https://screenshot.googleplex.com/3M7jLsXeirv
5. Hit spacebar once more for full list of options -> https://screenshot.googleplex.com/rOdU1ndysgY
6. hit enter to select desired option (press spacebar to move between half and full-width)


What is the expected result?
symbol should change in size if full-width is selected 
See working example on Windows 7 https://screenshot.googleplex.com/ac3SdBRdWv4.png

What happens instead of that?
no change in symbol size, remains as half-width only 
https://screenshot.googleplex.com/tOANvd4ZK18




Note: Impact is 40-50 agents on Chrome OS. 
For issue 1, agents who need to use this particular symbol resort to copying web-based templates.

 Issue 2  causes slightly more inconvenience since character width in emails to customers need to be same throughout. 
Using the Tx function in gmail or Cases 1.0 will correct the issue and is a valid workaround. 

Would appreciate if this could be addressed ASAP, so as not to cause further impact on agent workflow. 




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