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Issue metadata

Status: Available
Owner: ----
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 3
Type: Bug

Blocking:
issue 665468



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chromeos unzip file continuous error

Project Member Reported by hendrix@google.com, Mar 23 2016

Issue description

Chrome Version       : 50.0.2661.32
OS Version: 7978.18.0

What steps will reproduce the problem?
1. From photos.google.com download multiple pictures, which will download as a zip file named Photos.zip.
2. In the file browser, attempt to unzip the file.
3. From the screenshot (see below) you'll get an error "An operation is taking longer than expected. Do you want to abort it?"
4. Try dismissing the issue, and it will pop back up in ten seconds.

What is the expected result?
I expect either the file to unzip, or an error that states that the file cannot be unzipped.

What happens instead of that?
After dismissing the error, it comes back after ten seconds, continuously.


Please provide any additional information below. Attach a screenshot if
possible.

UserAgentString: Mozilla/5.0 (X11; CrOS x86_64 7978.18.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/50.0.2661.32 Safari/537.36

Screenshot and initial description feedback here:
https://feedback.corp.google.com/product/208/neutron?lView=rd&lReport=7684943569


 

Comment 1 by hendrix@google.com, Mar 23 2016

Original details from https://feedback.corp.google.com/product/208/neutron?lView=rd&lReport=7684943569


Description:
I downloaded a zip file from Google Photos the other day and tried to unzip it. There was a problem with the unzip, and now I get this error that can be seen in the lower right hand corner of the screenshot. "An operation is taking longer than expected. Do you want to abort it?". I've tried clicking the Abort button and the 'x' button, but the message keeps coming a back every 10 seconds or so.

UI language: en-US

Product Specific Data (whitelisted):
CHROME VERSION: 49.0.2623.95 beta
CHROMEOS_AUSERVER: <URL: 2>
CHROMEOS_RELEASE_BOARD: lulu-signed-mpkeys
CHROMEOS_RELEASE_DESCRIPTION: 7834.60.0 (Official Build) beta-channel lulu
CHROMEOS_RELEASE_TRACK: beta-channel
CHROMEOS_RELEASE_VERSION: 7834.60.0
ENTERPRISE_ENROLLED: Managed
expi:  3300118 3300131 3310844 3311880 3312381 3312579
meminfo: MemTotal:        8100712 kB
MemFree:         1187204 kB
MemAvailable:    2553084 kB
Buffers:           58760 kB
Cached:          1979248 kB
SwapCached:            0 kB
Active:          4752236 kB
Inactive:        1803004 kB
Active(anon):    4266820 kB
Inactive(anon):   995492 kB
Active(file):     485416 kB
Inactive(file):   807512 kB
Unevictable:           0 kB
Mlocked:               0 kB
SwapTotal:      11866276 kB
SwapFree:       11862688 kB
Dirty:             26204 kB
Writeback:             0 kB
AnonPages:       4517352 kB
Mapped:           683664 kB
Shmem:            745020 kB
Slab:             178156 kB
SReclaimable:     115588 kB
SUnreclaim:        62568 kB
KernelStack:        5784 kB
PageTables:        49608 kB
NFS_Unstable:          0 kB
Bounce:                0 kB
WritebackTmp:          0 kB
CommitLimit:    15916632 kB
Committed_AS:   14725520 kB
VmallocTotal:   34359738367 kB
VmallocUsed:      409232 kB
VmallocChunk:   34359258072 kB
DirectMap4k:       65776 kB
DirectMap2M:     3012608 kB
DirectMap1G:     5242880 kB


Browser:
Chrome 49.0.2623.95

Plugins:

Java Enabled:
false

OS:
CrOS x86_64 7834.60.0
Components: Platform>Apps>FileManager

Comment 3 by dchan@google.com, Apr 8 2016

Status: Untriaged (was: Unconfirmed)
Same issue.

Chrome version: 49.0.2623.111
Operating system: ChromeOS
Version: 7834.66.0
Channel: Stable
Platform: 7834.66.0 (Official Build) stable-channel samus
Flash version: Shockwave Flash 21.0 r0

Comment 5 by 77bela...@gmail.com, May 19 2016

I've been encountering this for a while, and it's very annoying. Almost every large .zip file I open will say it's taking longer than expected, and then freeze. Clicking 'abort' does absolutely nothing. 

The only way to fix it is to kill the zip unpacker process.
Project Member

Comment 6 by sheriffbot@chromium.org, Jun 3 2016

Labels: Hotlist-Google
Blocking: 665468

Comment 8 by sashab@chromium.org, Feb 22 2018

Labels: CrOS-FilesApp-Zip

Comment 9 by sashab@chromium.org, Feb 28 2018

Labels: -CrOS-FilesApp-Zip CrOSFilesFeature-Zip
Status: Available (was: Untriaged)
Postpone until launch of zip archiver to confirm.
Cc: amistry@chromium.org

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