network not working for chromeos1-row1-rack9-host3 (nyan) |
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Issue descriptionchecked on DUT in lab and network cable was not connected. Attached it and DUT still won't go online.
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Mar 23 2016
reflash OS and firmware, for some reason it can't get IP from the lab or if it did, it's not pingable, other device connect is ok. Even more puzzling the device works find on my desk. still checking.
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Mar 24 2016
replace with new unit http://cautotest/afe/#tab_id=view_host&object_id=2955 verified https://00e9e64bacabd2e63606a237c73021232f00d24553c0c43fbc-apidata.googleusercontent.com/download/storage/v1_internal/b/chromeos-autotest-results/o/hosts%2Fchromeos1-row1-rack9-host3%2F52761120-verify%2Fstatus.log?qk=AD5uMEtTU8yXWGREGJrSydkRNZ7esVHDB6XeXitVF0QNqc4Mgqli4Ear5B6ExbJQvw0lYvgIA14jQqHlwXxKw4vm4B4xcY_UkS32QhC10bzdjCBV2_vb_YBuuwoFXBHEKPKP4q98oDpt20AtMCeivbm0_ibV0Pbk37_n5655NkXqndy1ilKJHJFKECGJEmA-5vpoNWqqPE1miHQxkSRcOYTlzVnvxFTirwAyWPEnQJyac6sBxErU36k5syyKsBLKviASVef3BsVddCKTXeDLOYpVLr5WWYW0paJCfW0pXkr2ROx72inARKRYYH-vG2eNcnmgx67aG8N51tP9YieiJusJm6ma0cLhu0qR5z3W47i2tAqz6GHsNdldVhQxXs9QuBjQgmXTJMREawrPWbeOuHGYvdFK1TbBnGM68V-Nz4gtfrMwUl7xFrtNpvEkt3MYnSszs6Z42HfycyUWUneqriQ6Du_TbhaewZ_w9WUX-NOPGQalelTy9OJsFTAiaVR92gXvNOUg3lldkv4CGbXSbksOVFKUgY1QsEU7X--pS6dmjYqXMK4vrMU_2rr5qIE5iODz18N-EBTHsBrOVoTdM6e-H834v2jypCeZ5eRa7sfSoNkKx6u0umcFlMK1K2VgnhljeX_gCTjMrDkeW3V6eivQqtHjpQhM2cDfzbIn-7AtHPACrnwWAAouOUEZO-BrMz-jSuNCQNb6JRIsASRgUlTfzCTYecaXmfPXTCdUPkCMPwLqUlx7lkSPKq4kfWzWXwN4bPG1IEdeiRQUD_wI8MZFewhwgNrKYxmllrblKDeuhH18fZQthnvjdO-xVQ0qc0l4PZQv5dt_JbkD_Nf7V2jKMWtMOV5NViXmT8jvjeG2dPL1cOQFFQQFtlao4oqDl4TOg6dg9U1CNucw9vFO5FzMoh6V-45rGg will keep an eye on it...
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Mar 24 2016
as soon as a job/test starts, the unit is no longer ping-able even though the DUT thinks it's still on the ethernet with the same IP address and there are no long during the provisioning stage.
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Mar 25 2016
Thanks Danny! I'll take a look at it.
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Mar 25 2016
I unit in chromeos1-row1-rack9-host3 is the new unit. (pool:faft-test-tot) I moved the old unit to chromeos1-row1-rack11-host6 (pool:stress) looks like both unit is no hosed.
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May 4 2016
Is this still a problem?
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May 4 2016
yes. the system can be restarted. but as soon as it comes back, it lost the IP. Last I try update everything but still no go. I just did a restart and looks like the kernel is not happen. looks like it might related to crytohome, let me pull the unit and see 2016-05-04T11:44:48.499662-07:00 INFO cryptohomed[18377]: TPM error 0x2020 (Key not found in persistent storage): LoadKeyByUuid: failed LoadKeyByUUID 2016-05-04T11:44:49.056870-07:00 ERR cryptohomed[18377]: Couldn't wrap cryptohome key 2016-05-04T11:44:49.056997-07:00 WARNING cryptohomed[18377]: Could not load the device policy file. 2016-05-04T11:44:49.063604-07:00 WARNING chapsd[18368]: SRK does not exist - this is normal when the TPM is not yet owned. 2016-05-04T11:44:49.064428-07:00 WARNING chapsd[18368]: SRK does not exist - this is normal when the TPM is not yet owned. 2016-05-04T11:44:49.096773-07:00 ERR cryptohomed[18377]: stat() of /mnt/stateful_partition/unencrypted/preserve/attestation.epb failed.: No such file or directory
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May 4 2016
The device seems to failed to keep the network connection. Here what I've tried - remove servo connection, connect to network in lab, I was able to ssh to DUT for some 10 seconds. DUT shows that it's connected but I no longer able to ssh to DUT - remove device and connect to network on my desk, I was able to ssh to DUT without problem. This should eliminate Nyan is the problem - I connect another DUT (cyan) to the network, the DUT is able to maintain the network connection. This shows the network should be working At this point the only combo that failed is nyan connects to the lab network.
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May 4 2016
The firmware on nyan is Google_Nyan_Big.8188.0.0 not sure where it comes from. Attempt to flash FW resulted in localhost log # chromeos-firmwareupdate --mode=factory Starting Google_Nyan_Big firmware updater v4 (factory_install)... - Updater package: [Google_Nyan_Big.5771.63.0 / EC:big_v1.1.1807-2252740] - Current system: [RO:Google_Nyan_Big.8188.0.0 , ACT:Google_Nyan_Big.8188.0.0 / EC:big_v1.1.4511-7ce63a0] - Write protection: Hardware: off, Software: Main=off EC=off * invoke: flashrom -p host --fast-verify -w bios.bin * invoke: flashrom -p ec --fast-verify -w ec.bin Execution failed (1): flashrom -p ec --fast-verify -w ec.bin Messages: Erasing and writing flash chip... FAILED flashrom v0.9.4 : 59543cd : Apr 30 2016 11:27:36 UTC on Linux 3.10.18 (armv7l), built with libpci 3.1.10, GCC 4.9.x 20150123 (prerelease), little endian __cros_ec_command_dev(): Command 0x08 failed: -1, errno=110 __cros_ec_command_dev(): Command 0x08 failed: -1, errno=110 __cros_ec_command_dev(): Command 0x08 failed: -1, errno=110 Cannot determine write command version __cros_ec_command_dev(): Command 0x11 failed: -1, errno=110 __cros_ec_command_dev(): Command 0x11 failed: -1, errno=110 __cros_ec_command_dev(): Command 0x11 failed: -1, errno=110 CROS_EC: Flash read error at offset 0x0 Uh oh. Cannot get latest content. Your flash chip is in an unknown state. Get help on IRC at irc.freenode.net (channel #flashrom) or mail flashrom@flashrom.org with FAILED: your board name in the subject line! ------------------------------------------------------------------------------- DO NOT REBOOT OR POWEROFF! ERROR: Execution FAILED. ERROR: Execution failed: ./updater4.sh (error code = 1) soon after the DUT gone offline and screen started to flash on and off.
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May 4 2016
The dut seems to be fine on the network. As soon as cautotest start provisioning or running test, the DUT will go offline (even the OS display it's on the network). I've tried 1- reinstall OS to 50 (from 52) 2- reflash the FW to the official version All seems to revert to the same problem. I would declare this slot non-functional. I see we have another nyan_big, I will open that one up for faft testing.
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Jun 29 2016
The device is having problem with USB 3.0 dongle (20 reboot cause the device to stuck) USB 2.0 dongle works (100 reboot)
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Jun 29 2016
samsung usb 3.0 dongle cause DUT to stuck after 20 reboot cisco usb2.0 dongle pass 100 reboot iocrest USB 3.0 dongle is current running
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Jun 30 2016
I reran on samsung, device non-responsive after 288 reboot. With iocrest, device non-reponsive after 294 reboot.
After 294 reboots with iocrest, EC console shows
[7032.778208 HC 0x87]
[38114.433268 Failed to get MANUF name]
[38114.434993 charge problem: batt params, 0x402 -> 0x7fc after 36167.534299s]
[38114.435834 try to wake battery]
[38114.443941 charge problem: static update, 0x4 -> 0x1 after 36167.336818s]
[38114.444762 charge_request(12896mV, 256mA)]
[38114.574736 Failed to get MANUF name]
[38114.576039 battery woke up]
[38114.607643 Failed to get MANUF name]
[38114.710807 charge problem: static update, 0x1 -> 0x4 after 0.266866s]
[38114.711533 charge_request(0mV, 0mA)]
Connect to EC console, battery returns
> battery
Status: 0x00e0 FULL DCHG INIT
Param flags:00000002
Temp: 0x0ba7 = 298.3 K (25.2 C)
V: 0x2f93 = 12179 mV
V-desired: 0x0000 = 0 mV
I: 0x0000 = 0 mA
I-desired: 0x0000 = 0 mA
Charging: Not Allowed
Charge: 97 %
Manuf: (error)
Device: (error)
Chem: (error)
Serial: 0x154f
V-design: 0x2c88 = 11400 mV
Mode: 0x6001
Abs charge:93 %
Remaining: 2981 mAh
Cap-full: 3097 mAh
Design: 3220 mAh
Time-full: 0h:0
Empty: 0h:0
I think the (error) are expected. I EC reset, battery command return the same output
and chgstate returns
> chgstate
state = charge
ac = 1
batt_is_charging = 1
chg.*:
voltage = 0mV
current = 0mA
input_current = 2048mA
status = 0x11
option = 0xf913
flags = 0x0
batt.*:
temperature = 25C
state_of_charge = 97%
voltage = 12180mV
current = 0mA
desired_voltage = 0mV
desired_current = 0mA
flags = 0x2
remaining_capacity = 2981mAh
full_capacity = 3097mAh
is_present = YES
requested_voltage = 0mV
requested_current = 0mA
force_idle = 0
manual_mode = 0
user_current_limit = -1mA
battery_seems_to_be <<<< seems to stuck here
retest with USB 2.0 dongle
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Jul 1 2016
dongle 2.0 also died. I servo reflash with the offical FW (to get rid of flash error in c#10) and rerun with 2.0 dongle.
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Oct 26 2016
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Oct 26 2016
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May 19 2017
reassign to modia@
,
Dec 27
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Comment 1 by dchan@google.com
, Mar 23 2016