Error 0x80040707 when trying to install Canary
Reported by
jss...@gmail.com,
Mar 23 2016
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Issue descriptionUserAgent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/51.0.2687.0 Safari/537.36 Steps to reproduce the problem: 1. Download latest Canary build. 2. Attempt to install file (Win 7 Ultimate x64, 64 & 32 bit), no matter which rights, or settings. What is the expected behavior? Canary installs, and is usable after. What went wrong? Canary randomly started crashing, so I uninstalled it via Revo Uninstaller, and rebooted. Afterward the installation would fail with error 0x80040707. Did this work before? Yes Prior to Canary crashes on 3/17/16 before I uninstalled. Chrome version: 51.0.2687.0 Channel: dev OS Version: 6.1 (Windows 7, Windows Server 2008 R2) Flash Version: Shockwave Flash 21.0 r0 I have tried all workarounds I could find, cleaned up folders, registry, whatever I could think of. I've tried redownloading, system restore etc. nothing worked. I'm a 3rd level support technician with an MSP in Northern California, I know my way around Windows. Chrome (stable to developer build) works fine, and I can uninstall and reinstall that without issue.
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Apr 8 2016
I was not able to find the chrome_installer.log file, I checked %temp%, and a number of other locations, but even a search did not show anything. Screenshots are attached. Essentially the events are as follows: 1) Download a new copy of the Canary installer. 2) Run it (1.jpg) 3) A moment later the error shows (2.jpg).
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Apr 8 2016
As a side comment: Chrome developer and/or beta install just fine (stable would, too, I suppose).
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Apr 8 2016
Ganesh: could you take a look? If I'm reading the tea leaves, this is GOOPDATE_E_INSTANCES_RUNNING. Any idea why this would be a persistent issue?
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Apr 11 2016
Regarding comment 2: I have not seen this issue. Could you please run SawBuck first and then try installing? Perhaps the log will give us useful information. Instructions here on how to run SawBuck: https://support.google.com/chrome/contact/unknown_error
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Apr 11 2016
I have attached the log to this comment. My actual username for Windows was replaced by "User". The log covers the moment I started the download of Canary to the point when the install failed and I clicked 'close' on the setup screen showing the error (as above).
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Apr 11 2016
Could you open task manager and see if there are any GoogleUpdate.exe instances running? If so, please kill them and try running the installer again.
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Apr 11 2016
Nothing of the sort I'm afraid. I'm not seeing any instances of Google Update installed even.
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Jun 8 2016
Hi jss..., is your problem resolved, or are you still seeing the issue? Thank you.
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Jun 8 2016
Well, the issue is not resolved as such (i.e. I still don't know or understand what suddenly caused this from one day to the next without any changes to the system), however, I ended up creating a user profile backup, deleting my local user account, and then starting with a new profile and things have been working since. So, it's no longer an issue, but there never was a fix. Perhaps it was just some kind of profile corruption, but feel free to close this.
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Jun 8 2016
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Jun 13 2016
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Comment 1 by grt@chromium.org
, Apr 8 2016