Issue metadata
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PDF Viewer failing on certain PDFs
Reported by
g...@zoomforth.com,
Mar 18 2016
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Issue descriptionUserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/49.0.2623.87 Safari/537.36 Example URL: https://dl.dropboxusercontent.com/u/7332577/broken_pdf.pdf Steps to reproduce the problem: 1. visit https://dl.dropboxusercontent.com/u/7332577/broken_pdf.pdf 2. observe broken view experience -- small parts of the PDF will show when you scroll, otherwise the PDF is obscured 3. download the file 4. open in any PDF viewer other than Chrome PDF Viewer 5. observe that the PDF behaves as expected What is the expected behavior? The PDF Viewer should display the full content of the PDF. What went wrong? The PDF Viewer displays only small bits of the PDF content while scrolling, and otherwise the PDF is completely obscured. Does it occur on multiple sites: Yes Is it a problem with a plugin? No Did this work before? N/A Does this work in other browsers? Yes Chrome version: 49.0.2623.87 Channel: stable OS Version: OS X 10.9.5 Flash Version: Shockwave Flash 21.0 r0 Thank you for your attention.
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Mar 18 2016
We are seeing similar behavior ... We can confirm that all known issues are happening on OS X 10.9.5. However, with one form we are able to open it cleanly on one 10.9.5 computer but not another. I've attached a screenshot of the broken display. I can provide the source PDF if helpful (It is a PDF despite the filename displayed). We will keep on eye on things to provide more information to isolate and replicate the problem. Unfortunately, I AM able to open the provided "TRIDIUM" pdf attached to this ticket on my 10.9.5 machine, so it appears this is not an easy bug to replicate.
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Mar 18 2016
Just to be clear, we started seeing this after in Chrome v49. No reported issues before that.
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Mar 18 2016
It appears this is a duplicate of https://bugs.chromium.org/p/chromium/issues/detail?id=592263
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Mar 18 2016
And this work-around works for us (from the 592263 ticket): Unchecking Preferences > System > "use hardware acceleration when available"
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Mar 20 2016
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Comment 1 by meh...@chromium.org
, Mar 18 2016