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Issue 595955 link

Starred by 2 users
Status: WontFix
Owner: ----
Closed: May 2016
Cc:
█ rnimmagadda@chromium.org
█ ranjitkan@chromium.org
█ durga.behera@chromium.org
EstimatedDays: ----
NextAction: ----
OS: ----
Pri: 3
Type: Bug



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failed to start app on Mac

Reported by likenish...@gmail.com, Mar 18 2016 
Chrome Version       : 48.0.2564.116 (Official Build) (64-bit)
URLs (if applicable) :
Other browsers tested:
  Add OK or FAIL, along with the version, after other browsers where you
have tested this issue: I didn't try following browsers, but you may want to try
     Safari: 
    Firefox: 
         IE:

What steps will reproduce the problem?
(1) uninstall remote desktop if one is installed
(2) install remote desktop
(3) go to Chrome Web Store
(4) search remote desktop and click one the item and pop up the detailed window
(5) click on "launch app" button
(6) two "get started" buttons are greyed and disabled.

What is the expected result?
"get started" buttons should be clickable and start the app

What happens instead?
they are disabled.

Please provide any additional information below. Attach a screenshot if
possible.
Screen Shot 2016-03-18 at 11.23.24 AM.png
147 KB View Download

Comment 1 by ranjitkan@chromium.org, Mar 18 2016

Cc: ranjitkan@chromium.org
Labels: Needs-Feedback
Unable to reproduce the issue on Chrome stable version 49.0.2623.87 on Windows 7, MAC 10.11.3 and ubuntu 14.04. All the buttons are active.

Note: From the screen shot it is clear that that you are not Signed in to chrome. This will be active only once you sign in to chrome.

Attached screen shot for reference.

Please update chrome to the latest stable available and try the same. Please update us with your observations.

Thanks.!
Screen Shot 2016-03-18 at 11.53.45 AM.png
258 KB View Download

Comment 2 by likenish...@gmail.com, Mar 18 2016 

I login and out, back and forth. I am in China now, it seems firewall may
also a reason?
thank you.
Project Member

Comment 3 by sheriffbot@chromium.org, Mar 18 2016

Labels: -Needs-Feedback Needs-Review
Owner: ranjitkan@chromium.org
Status: Assigned (was: Unconfirmed)
Thank you for providing more feedback. Assigning to requester "ranjitkan@chromium.org" for another review.

For more details visit https://sites.google.com/a/chromium.org/dev/issue-tracking/autotriage - Your friendly Sheriffbot

Comment 4 by ranjitkan@chromium.org, Mar 21 2016

Labels: -Needs-Review Needs-Feedback
Owner: ----
Status: Unconfirmed (was: Assigned)
Thanks for the feedback, Can you please try the same by disabling the firewall. Please update us if you are still seeing the icon disabled.

Thanks.!

Comment 5 by likenish...@gmail.com, Mar 22 2016 

I am in China now. I will try that when I am back to USA.
Project Member

Comment 6 by sheriffbot@chromium.org, Mar 22 2016

Labels: -Needs-Feedback Needs-Review
Owner: ranjitkan@chromium.org
Status: Assigned (was: Unconfirmed)
Thank you for providing more feedback. Assigning to requester "ranjitkan@chromium.org" for another review.

For more details visit https://sites.google.com/a/chromium.org/dev/issue-tracking/autotriage - Your friendly Sheriffbot

Comment 7 by ranjitkan@chromium.org, Mar 22 2016

Labels: -Needs-Review Needs-Feedback
Owner: ----
Status: Unconfirmed (was: Assigned)

Comment 8 by durga.behera@chromium.org, Apr 20 2016

Cc: durga.behera@chromium.org
likenisha2014@ : Gentle ping, could you please update the thread if you still see the issue.

Comment 9 by rnimmagadda@chromium.org, May 19 2016

Cc: rnimmagadda@chromium.org
Labels: -Needs-Feedback
Status: WontFix (was: Unconfirmed)
Due to lack of user response we are closing this issue for now. Please feel free to file a new issue if you come across this issue again.
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