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Starred by 15 users

Issue metadata

Status: ExternalDependency
Owner: ----
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 2
Type: Bug



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Chrome crashes when at chrome://settings

Reported by joshnies...@gmail.com, Mar 17 2016

Issue description

UserAgent: Mozilla/5.0 (X11; CrOS x86_64 7834.60.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/49.0.2623.95 Safari/537.36

Steps to reproduce the problem:
1. Open Chrome.
2. Visit chrome://settings
3. 

What is the expected behavior?

What went wrong?
Error, "Google Chrome has stopped working" occurs.

Crashed report ID: This crash isn't logged.

How much crashed? Whole browser

Is it a problem with a plugin? No 

Did this work before? Yes 48

Chrome version: 49.0.2623.95  Channel: stable
OS Version: 7
Flash Version: Shockwave Flash 21.0 r0

I'm from Chrome support. Reporting on behalf of users.
Est affected: At least 4 users.

This issue is not logged in chrome://crashes even with Crash Reporting on.

Reinstall doesn't help.
Issue still occurs in Windows Safe Mode.
Not an anti-virus interference.
Installed Windows updates.
 
2014-11-07_073723.png
6.9 KB View Download
See Windows Event log:

Log Name:      Application
Source:        Application Error
Date:          17/03/2016 10:28:07
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      David-PC
Description:
Faulting application name: chrome.exe, version: 49.0.2623.87, time stamp: 0x56de2043
Faulting module name: chrome.dll, version: 49.0.2623.87, time stamp: 0x56de1ab8
Exception code: 0xc0000409
Fault offset: 0x00e8a71f
Faulting process id: 0x850
Faulting application start time: 0x01d18037ad5b22c5
Faulting application path: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Faulting module path: C:\Program Files (x86)\Google\Chrome\Application\49.0.2623.87\chrome.dll
Report Id: f012959d-ec2a-11e5-a922-002522bf0529
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2016-03-17T10:28:07.000000000Z" />
    <EventRecordID>295672</EventRecordID>
    <Channel>Application</Channel>
    <Computer>David-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>chrome.exe</Data>
    <Data>49.0.2623.87</Data>
    <Data>56de2043</Data>
    <Data>chrome.dll</Data>
    <Data>49.0.2623.87</Data>
    <Data>56de1ab8</Data>
    <Data>c0000409</Data>
    <Data>00e8a71f</Data>
    <Data>850</Data>
    <Data>01d18037ad5b22c5</Data>
    <Data>C:\Program Files (x86)\Google\Chrome\Application\chrome.exe</Data>
    <Data>C:\Program Files (x86)\Google\Chrome\Application\49.0.2623.87\chrome.dll</Data>
    <Data>f012959d-ec2a-11e5-a922-002522bf0529</Data>
  </EventData>
</Event>
Its been reported that these operating systems are being affected:
Windows 7 (64x)
Windows 8 (64x)
Windows 10 (64x)
The issue also appears to affect the beta builds. I attempted to utilize 50.0.2661.37 and had identical behavior to this.

Comment 4 Deleted

Your Browsing profile may be corrupted, Could you please follow the steps mentioned in the below link to create a fresh profile.
https://support.google.com/chrome/answer/142059?hl=en

If the above solutions didn't work, we suggest you uninstall and reinstall Chrome. Uninstalling and re-installing Chrome can fix this problem.

Thanks!
Already tried complete removal of Chrome, including deletion of Program Files and AppData to no avail.

Issue occurs:
Google Chrome Version 49.0.2623.87 m (running on Windows 7 Pro SP1 64-bit).
Google Chrome Version 49.0.2623.75 m (running on Windows 7 Pro SP1 64-bit).
Google Chrome Version 51.0.2679.0 Canary (64-bit) (running on Windows 7 Pro SP1 64-bit).
Google Chrome Version 51.0.2674.0 Canary (64-bit) (running on Windows 7 Pro SP1 64-bit).

The originally reported issue didn't occur with the following versions:
Google Chrome Version 48.0.2564.109 m (running on Windows 7 Pro SP1 64-bit).
Google Chrome Version 47.0.2526.111 m (running on Windows 7 Pro SP1 64-bit).
Google Chrome Version 47.0.2526.106 m (running on Windows 7 Pro SP1 64-bit).
Google Chrome Version 46.0.2490.86 m (running on Windows 7 Pro SP1 64-bit).
Google Chrome Version 48.0.2564.116 m (running on Windows 7 Pro SP1 64-bit).

I also did a full uninstall / reinstall plus deleting of profile and all Program Files / AppData directories.

To follow the same format as Josh:

Issue occurs:
Google Chrome Version 49.0.2623.87 m (running on Windows 7 Pro SP1 64-bit)
Google Chrome Version 50.0.2661.37 (running on Windows 7 Pro SP1 64-bit)
Project Member

Comment 8 by sheriffbot@chromium.org, Mar 18 2016

Labels: -Needs-Feedback Needs-Review
Owner: brajkumar@chromium.org
Status: Assigned (was: Unconfirmed)
Thank you for providing more feedback. Assigning to requester "brajkumar@chromium.org" for another review.

For more details visit https://sites.google.com/a/chromium.org/dev/issue-tracking/autotriage - Your friendly Sheriffbot
More affected users:

User: Google Chrome Version 49.0.2623.87 m and am on Windows 7 x64 sp1
User: Chrome Version  49.0.2623.87 m (64-bit) ... WIN 7 Pro 64bit - SP1

https://productforums.google.com/forum/?utm_medium=email&utm_source=footer#!msg/chrome/PPDgEl_CXl8/ZhhqoPC7DQAJ

Comment 10 by gfe...@gmail.com, Mar 19 2016

Same issue here, started just after I upgraded to Google Chrome Version 49.0.2623.87 m and am on Windows 7 x64 sp1 as well.
Any update on this, devs?

Two more affected users; both running Win7(64x)

One experienced this error on settings://help
An error occurred while checking for updates: Update check failed to start (error code 3: 0x80070057 -- system level).
I am experiencing the same issue.

OS: Windows 7 Ultimate 64bit (all updates current)
Chrome Version 49.0.2623.87 m (64-bit)
PC1 - Crashes
- Intel i5 4590
- Windows 7 Pro SP1 64-bit
- GPU Radeon R9 380

PC2 - Doesn't Crash       
- Intel Celeron G1610
- Windows 7 Pro SP1 32-bit
- GPU Intel HD on board
Having same problem. Windows 7, 64bit
Problem signature:
  Problem Event Name:	BEX
  Application Name:	chrome.exe
  Application Version:	49.0.2623.87
  Application Timestamp:	56de2043
  Fault Module Name:	chrome.dll
  Fault Module Version:	49.0.2623.87
  Fault Module Timestamp:	56de1ab8
  Exception Offset:	00e8a71f
  Exception Code:	c0000409
  Exception Data:	00000000
  OS Version:	6.1.7601.2.1.0.768.3
  Locale ID:	1033
  Additional Information 1:	40bc
  Additional Information 2:	40bc2b44bcaa9c6a04dd7555fcb9c52c
  Additional Information 3:	bcd2
  Additional Information 4:	bcd29cf583e6492eafe4d61ed78c7304

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

I just wan't to point out that this issue also occur when I go into History and press Clear browsing data. 

OS: Windows 7 Home Premium 64bit service pack 1 (all current updates)
Chrome Version 49.0.2623.87 m (64-bit)
Following up on Comment 13, my hardware that crashes:
 - Intel i5-2500k
 - EVGA GeForce GTX 970 4GB
+1 user, using both Chrome and Chrome Canary:
Windows 7 Professional 6.1.7601 Service Pack 1 Build 7601
Chrome Version 49.0.2623.87
Chrome Canary 51.0.2687.0
Windows 7 Home Premium SP1 64 bit. No Windows updates. Chrome Version 49.0.2623.87 m (64-bit). (Chrome Canary crashes on Settings screen, too.)

The Chrome crash will occasionally trigger a BSOD!

Problem Event Name: BEX64
Application Name: chrome.exe
Application Version: 49.0.2623.87
Application Timestamp: 56de2532
Fault Module Name: chrome.dll
Fault Module Version: 49.0.2623.87
Fault Module Timestamp: 56de1c0f
Exception Offset: 0000000000f87689
Exception Code: c0000409
Exception Data: 0000000000000000
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: c113
Additional Information 2: c11394766a8da0d0778097a919652c26
Additional Information 3: 5067
Additional Information 4: 506719393cd50d8eeb4231c598027833 
Cc: sshruthi@chromium.org lafo...@chromium.org anan...@chromium.org tinazh@chromium.org
Components: UI>Settings
Labels: Hotlist-ConOps
-- ConOps Escalation --

Visiting chrome://settings crashes chrome and in same rare cases results in BSOD on windows. Crash is not captured in chrome://crashes.

Users have shared some details on this bug as well as on Product Forum : https://productforums.google.com/forum/#!topic/chrome/PPDgEl_CXl8

Please let me know if more info is required.
End users may have narrowed this issue down to the "Etron USB 3.0 Driver". Uninstalling this driver seems to resolve the issue for some users.

See forum for more details.
Can confirm, removed Etron USB 3.0 driver, I can no access settings and web page encryption info via the padlock/sheet of paper without crashing or BSOD.
Cc: -lafo...@chromium.org
Status: ExternalDependency (was: Assigned)
This isn't something that we'll be able to fix.
Confirmed: Flushing USB drivers fixes issue. Known MS Windows bug, known to affect their 'Skype' product. Microsoft won't be pushing an update to resolve this due to the small number of affected users.

All affected users, please flush your USB drivers. (Uninstall USB 3.0 drivers, and restart PC).
Follow up to Comment 17:
Removing Etron USB 3.0 Driver solved the issue, but only until Windows re-installed the driver on reboot.

Final solution was to install an updated version of the Etron USB 3.0 driver from Version 1.0.0.98 to 1.0.0.118.

This machine has a Gigabyte Z68X-UD3-B3 Motherboard.
Gigabyte has version 1.0.0.118 of the Etron USB driver available for that motherboard here:
http://www.gigabyte.com/products/product-page.aspx?pid=3852#dl

Updating to Etron USB 3.0 driver Version 1.0.0.118 solved the issue.

For other users with this problem I'd recommend checking for USB or Chipset driver updates from your motherboard manufacturer.
For Windows 7 updating the Etron USB 3.0 driver v from 1.0.0.96 to v 1.0.0.118 is the best correct solution imo.  If your motherboard does not include this latest version under Windows 7 (my ASRock didn't) then find it under Windows 8.
Owner: ----
Labels: -Needs-Review
I can also confirm that updating the USB drivers from the Etron website has eliminated the problem for me.
fixed for me - took a while to find this post!! 

Comment 30 by dg.a...@gmail.com, May 12 2016

Updating to Etron USB 3.0 driver Version 1.0.0.118 solved the issue for me too! Downloaded from here: http://www.etron.com/en/products/u3hc_detial.php?Product_ID=6
Same problem with bluescreen on Windows 7 and Chrome!
Eltron USB 3.0 driver update (1.0.0.119) fixed the problem for me, too.

I needed to search forever for this problem, so please Google make it easier to find this solution!
I'm not sure if this is still relevant, but I had the same problem and solved it by uninstalling Etron.
No idea why, but it worked for me too, thx a lot for solution
I want to report that I had a similar / maybe the same issue with the Flir(formerly Point Grey) Firefly USB 3.0 drivers of version FlyCapture2.7.3.11_x64 on a Windows 7 x64 machine without the Revo USB drivers. 
Uninstalling the driver resolved the issue.

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