Chrome crashes when at chrome://settings
Reported by
joshnies...@gmail.com,
Mar 17 2016
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Issue descriptionUserAgent: Mozilla/5.0 (X11; CrOS x86_64 7834.60.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/49.0.2623.95 Safari/537.36 Steps to reproduce the problem: 1. Open Chrome. 2. Visit chrome://settings 3. What is the expected behavior? What went wrong? Error, "Google Chrome has stopped working" occurs. Crashed report ID: This crash isn't logged. How much crashed? Whole browser Is it a problem with a plugin? No Did this work before? Yes 48 Chrome version: 49.0.2623.95 Channel: stable OS Version: 7 Flash Version: Shockwave Flash 21.0 r0 I'm from Chrome support. Reporting on behalf of users. Est affected: At least 4 users. This issue is not logged in chrome://crashes even with Crash Reporting on. Reinstall doesn't help. Issue still occurs in Windows Safe Mode. Not an anti-virus interference. Installed Windows updates.
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Mar 17 2016
Its been reported that these operating systems are being affected: Windows 7 (64x) Windows 8 (64x) Windows 10 (64x)
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Mar 17 2016
The issue also appears to affect the beta builds. I attempted to utilize 50.0.2661.37 and had identical behavior to this.
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Mar 18 2016
Your Browsing profile may be corrupted, Could you please follow the steps mentioned in the below link to create a fresh profile. https://support.google.com/chrome/answer/142059?hl=en If the above solutions didn't work, we suggest you uninstall and reinstall Chrome. Uninstalling and re-installing Chrome can fix this problem. Thanks!
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Mar 18 2016
Already tried complete removal of Chrome, including deletion of Program Files and AppData to no avail. Issue occurs: Google Chrome Version 49.0.2623.87 m (running on Windows 7 Pro SP1 64-bit). Google Chrome Version 49.0.2623.75 m (running on Windows 7 Pro SP1 64-bit). Google Chrome Version 51.0.2679.0 Canary (64-bit) (running on Windows 7 Pro SP1 64-bit). Google Chrome Version 51.0.2674.0 Canary (64-bit) (running on Windows 7 Pro SP1 64-bit). The originally reported issue didn't occur with the following versions: Google Chrome Version 48.0.2564.109 m (running on Windows 7 Pro SP1 64-bit). Google Chrome Version 47.0.2526.111 m (running on Windows 7 Pro SP1 64-bit). Google Chrome Version 47.0.2526.106 m (running on Windows 7 Pro SP1 64-bit). Google Chrome Version 46.0.2490.86 m (running on Windows 7 Pro SP1 64-bit). Google Chrome Version 48.0.2564.116 m (running on Windows 7 Pro SP1 64-bit).
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Mar 18 2016
I also did a full uninstall / reinstall plus deleting of profile and all Program Files / AppData directories. To follow the same format as Josh: Issue occurs: Google Chrome Version 49.0.2623.87 m (running on Windows 7 Pro SP1 64-bit) Google Chrome Version 50.0.2661.37 (running on Windows 7 Pro SP1 64-bit)
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Mar 18 2016
Thank you for providing more feedback. Assigning to requester "brajkumar@chromium.org" for another review. For more details visit https://sites.google.com/a/chromium.org/dev/issue-tracking/autotriage - Your friendly Sheriffbot
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Mar 19 2016
More affected users: User: Google Chrome Version 49.0.2623.87 m and am on Windows 7 x64 sp1 User: Chrome Version 49.0.2623.87 m (64-bit) ... WIN 7 Pro 64bit - SP1 https://productforums.google.com/forum/?utm_medium=email&utm_source=footer#!msg/chrome/PPDgEl_CXl8/ZhhqoPC7DQAJ
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Mar 19 2016
Same issue here, started just after I upgraded to Google Chrome Version 49.0.2623.87 m and am on Windows 7 x64 sp1 as well.
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Mar 21 2016
Any update on this, devs? Two more affected users; both running Win7(64x) One experienced this error on settings://help An error occurred while checking for updates: Update check failed to start (error code 3: 0x80070057 -- system level).
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Mar 21 2016
I am experiencing the same issue. OS: Windows 7 Ultimate 64bit (all updates current) Chrome Version 49.0.2623.87 m (64-bit)
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Mar 21 2016
PC1 - Crashes - Intel i5 4590 - Windows 7 Pro SP1 64-bit - GPU Radeon R9 380 PC2 - Doesn't Crash - Intel Celeron G1610 - Windows 7 Pro SP1 32-bit - GPU Intel HD on board
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Mar 22 2016
Having same problem. Windows 7, 64bit Problem signature: Problem Event Name: BEX Application Name: chrome.exe Application Version: 49.0.2623.87 Application Timestamp: 56de2043 Fault Module Name: chrome.dll Fault Module Version: 49.0.2623.87 Fault Module Timestamp: 56de1ab8 Exception Offset: 00e8a71f Exception Code: c0000409 Exception Data: 00000000 OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Additional Information 1: 40bc Additional Information 2: 40bc2b44bcaa9c6a04dd7555fcb9c52c Additional Information 3: bcd2 Additional Information 4: bcd29cf583e6492eafe4d61ed78c7304 Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt
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Mar 22 2016
I just wan't to point out that this issue also occur when I go into History and press Clear browsing data. OS: Windows 7 Home Premium 64bit service pack 1 (all current updates) Chrome Version 49.0.2623.87 m (64-bit)
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Mar 22 2016
Following up on Comment 13, my hardware that crashes: - Intel i5-2500k - EVGA GeForce GTX 970 4GB
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Mar 23 2016
+1 user, using both Chrome and Chrome Canary: Windows 7 Professional 6.1.7601 Service Pack 1 Build 7601 Chrome Version 49.0.2623.87 Chrome Canary 51.0.2687.0
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Mar 23 2016
Windows 7 Home Premium SP1 64 bit. No Windows updates. Chrome Version 49.0.2623.87 m (64-bit). (Chrome Canary crashes on Settings screen, too.) The Chrome crash will occasionally trigger a BSOD! Problem Event Name: BEX64 Application Name: chrome.exe Application Version: 49.0.2623.87 Application Timestamp: 56de2532 Fault Module Name: chrome.dll Fault Module Version: 49.0.2623.87 Fault Module Timestamp: 56de1c0f Exception Offset: 0000000000f87689 Exception Code: c0000409 Exception Data: 0000000000000000 OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Additional Information 1: c113 Additional Information 2: c11394766a8da0d0778097a919652c26 Additional Information 3: 5067 Additional Information 4: 506719393cd50d8eeb4231c598027833
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Mar 24 2016
-- ConOps Escalation -- Visiting chrome://settings crashes chrome and in same rare cases results in BSOD on windows. Crash is not captured in chrome://crashes. Users have shared some details on this bug as well as on Product Forum : https://productforums.google.com/forum/#!topic/chrome/PPDgEl_CXl8 Please let me know if more info is required.
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Mar 25 2016
End users may have narrowed this issue down to the "Etron USB 3.0 Driver". Uninstalling this driver seems to resolve the issue for some users. See forum for more details.
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Mar 25 2016
Can confirm, removed Etron USB 3.0 driver, I can no access settings and web page encryption info via the padlock/sheet of paper without crashing or BSOD.
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Mar 25 2016
This isn't something that we'll be able to fix.
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Mar 25 2016
Confirmed: Flushing USB drivers fixes issue. Known MS Windows bug, known to affect their 'Skype' product. Microsoft won't be pushing an update to resolve this due to the small number of affected users. All affected users, please flush your USB drivers. (Uninstall USB 3.0 drivers, and restart PC).
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Mar 28 2016
Follow up to Comment 17: Removing Etron USB 3.0 Driver solved the issue, but only until Windows re-installed the driver on reboot. Final solution was to install an updated version of the Etron USB 3.0 driver from Version 1.0.0.98 to 1.0.0.118. This machine has a Gigabyte Z68X-UD3-B3 Motherboard. Gigabyte has version 1.0.0.118 of the Etron USB driver available for that motherboard here: http://www.gigabyte.com/products/product-page.aspx?pid=3852#dl Updating to Etron USB 3.0 driver Version 1.0.0.118 solved the issue. For other users with this problem I'd recommend checking for USB or Chipset driver updates from your motherboard manufacturer.
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Mar 28 2016
For Windows 7 updating the Etron USB 3.0 driver v from 1.0.0.96 to v 1.0.0.118 is the best correct solution imo. If your motherboard does not include this latest version under Windows 7 (my ASRock didn't) then find it under Windows 8.
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Apr 19 2016
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Apr 28 2016
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Apr 29 2016
I can also confirm that updating the USB drivers from the Etron website has eliminated the problem for me.
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May 9 2016
fixed for me - took a while to find this post!!
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May 12 2016
Updating to Etron USB 3.0 driver Version 1.0.0.118 solved the issue for me too! Downloaded from here: http://www.etron.com/en/products/u3hc_detial.php?Product_ID=6
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Nov 5 2016
Same problem with bluescreen on Windows 7 and Chrome! Eltron USB 3.0 driver update (1.0.0.119) fixed the problem for me, too. I needed to search forever for this problem, so please Google make it easier to find this solution!
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Dec 3 2016
I'm not sure if this is still relevant, but I had the same problem and solved it by uninstalling Etron.
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Apr 1 2017
No idea why, but it worked for me too, thx a lot for solution
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Jul 19 2017
I want to report that I had a similar / maybe the same issue with the Flir(formerly Point Grey) Firefly USB 3.0 drivers of version FlyCapture2.7.3.11_x64 on a Windows 7 x64 machine without the Revo USB drivers. Uninstalling the driver resolved the issue. |
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Comment 1 by joshnies...@gmail.com
, Mar 17 2016