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Issue 594025 link

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Issue metadata

Status: WontFix
Owner: ----
Closed: Apr 2016
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 2
Type: Bug



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Print Preview crashes Chrome browser

Project Member Reported by gbirtchnell@chromium.org, Mar 11 2016

Issue description

OS: Windows 7 Pro
Chrome Version: 49.0.2623.87

Issue description: 
Hitting CTRL+P or right-click and select Print results in browser crash on Windows 7 Pro

Reproducible by all customer users across the domain.

Issue is reproducible by customer in Incognito (without extensions) and on Canary.

Not reproducible internally.

Expected Result:
Print Preview should be displayed.

[7900:5228:0309/110857:VERBOSE1:print_preview_handler.cc(1333)] Get printer capabilities finished
[7900:5228:0309/110857:VERBOSE1:print_preview_handler.cc(857)] Print preview request start
[7900:5228:0309/110857:ERROR:CONSOLE(1181)] "Invalid settings error reported from native layer", source: chrome://print/print_preview.js (1181)

Crash ID: beb6482800000000 (6608c580-cbaf-465c-b396-68ad217fcd96)

chrome_debug.log https://drive.google.com/open?id=0B9a1yrkxazgMN0JpcV9YR0JCZ0k 
 
Cc: thestig@chromium.org
Tested this on windows 7 pro and win 7 Home / MAC 10.11.3 Chrome Stable 49.0.2623.87 - I am not able to repro this issue.Thank you.
Labels: Needs-Feedback
Labels: -OS-WindowsM-49 M-49
Fixing labels.
Labels: -Cr-UI-Browser-PrintPreview
Cc: ranjitkan@chromium.org
Labels: -Needs-Feedback
Status: WontFix (was: Unconfirmed)
Closing the issue as unable to reproduce the issue on chrome stable 49.0.2623.112 on Windows 7. Please feel free to raise a new issue or reopen if it still persists or reappears.
Looks like this was an issue with the printer driver. Please reopen if this is still an issue, though my recommendation is to upgrade the printer driver if possible.

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