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Issue 593775 link

Starred by 4 users

Issue metadata

Status: Closed
Owner:
Last visit > 30 days ago
Closed: Nov 21
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 2
Type: Bug



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Login Screen needs a Login button or some other action button

Project Member Reported by dmazz...@chromium.org, Mar 10 2016

Issue description

Short version: on the Chrome OS login screen, after entering your password you have to know to press Enter. It'd be nice to have a small button to click instead, as some users expect it.

User report:

I just want to relay a very frustrating experience that would be eased greatly by a login button or some other clickable action to cause the Login after the password is entered.

I have been helping someone with her computer who has very mild cognitive impairment, basically early stages of Alzheimer's.

For years she has used a windows computer primarily for accessing Gmail. When she needed a new computer, I thought a Chromebook would be perfect, because it's small and would be much simpler and have only what she needed, a full keyboard, a decent sized screen and a browser to access her Gmail account. 

People with Alzheimer's have great difficulty in learning something new but still have a great memory for things they learned in the past.

As far as I've been able to determine, on the Chorme OS login screen, you have to enter your password and then press the enter key on the keyboard.  This simple action of having to press the enter key as the only option is a new concept.  On both Windows and Mac there is a simple arrow next to the password box to click to log in after entering the password.

I'd love to see an update soon that included a similar button on Chrome OS to be consistent with past operating systems.

I know that pressing the Enter key seems so intuitive to all of us techie people.  But it's heart breaking to watch her searching the screen for what to do next after entering her password and when I tell her, "now you just need to press the enter key" and then watch as she searches the keyboard for the "enter" key because it has no past meaning for her.  She knows how to type an email and uses "return" to start a new line without even thinking about it but she is simply not cable of learning what it means when I say "press the enter" key" and simply not capable of learning that she needs to press this key after typing her password when for so many years before her illness she would simply click that arrow.

After she logs in, she has no trouble opening Chrome, going to Gmail, reading and responding to email.  It's simple and very familiar to her.

It's just this one missing piece that has her afraid to use the new Chromebook because if no one is around to help, she can't figure out how to log in.

How can we raise awareness for this accessibility feature request and have it added to the Chrome OS?

 

Comment 1 by hwi@chromium.org, Mar 10 2016

Cc: hwi@chromium.org
Owner: jennschen@chromium.org
+jennschen@
Cc: kuscher@chromium.org
Worth thinking about while we're revisiting the homescreen.
Just to show this really is an issue with some users:

https://productforums.google.com/forum/#!topic/chromebook-central/yHxIyVoEwSg

#CBC-RS/TC-watchlist

Comment 4 Deleted

Comment 5 by ovanieva@google.com, Feb 16 2018

Components: UI>Shell>StartScreen
Labels: Hotlist-ConOps-CrOS
(Bulk Edit) Adding the new conops Chrome OS hotlist to all open issues with the "#CBC-RS/TC-watchlist" tag, our former tracking tag.
Status: Closed (was: Assigned)
We added a button with the redesign last year

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