Issue metadata
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[DirectWrite] Japanese font not rendered in OneDrive and Outlook |
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Issue description
Chrome Version 48.0.2564.103 m (64-bit) : <Copy from: 'about:version'>
URLs (if applicable) :
Other browsers tested: Edge, FF
Add OK or FAIL after other browsers where you have tested this issue:
Safari: PASS/FAIL (Version) Pass
Firefox: PASS/FAIL (Version)Pass
IE: PASS/FAIL (Version)Pass
What steps will reproduce the problem?
(1)Open either OneDrive or Outlook web app with content in Japanese
(2)Confirm that squares are displayed instead of characters
*NOTE : issue is fixed when DirectWrite is disabled in chrome://flags
What is the expected result?
Japanese characters are displayed correctly
What happens instead?
Please provide any additional information below. Attach a screenshot if
possible.
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Mar 11 2016
#1: I'm sorry but I do not understand what your problem is. Can you elaborate?
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Mar 11 2016
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Mar 11 2016
Thanks for the report nataliyaf@, could you share Chrome's DirectWrite font cache file? You would find it in: C:\Users\<YourWindowsUserFolder>/AppData/Local/Google/Chrome/User Data/Default/ChromeDWriteFontCache - you can email it to me or upload it to Google Drive of your Chromium account and paste the shared link here? We might have an issue with the integrity of the DirectWrite font cache and it would help to investigate further.
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Mar 11 2016
A little background: this is the issue mentioned in issue 593253 #c23, started from M48 in the product forum. https://productforums.google.com/forum/#!topic/chrome-ja/5tqwtWvLySg;context-place=forum/chrome-ja Many seem to resolve the issue by either: 1. Disable DWrite, or 2. Create a new account so maybe related with ChromeDWriteFontCache mentioned in issue 593262 #c23? * We don't have local repro yet (#0: please correct me if wrong) * Unlike other similar issues, this one starts from M48. * Not sure how much users are facing this, checking.
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Mar 11 2016
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Mar 11 2016
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Mar 11 2016
I'm not sure it is related since it involves Flash as well, but another font issue found after M48 : Issue 584046 Japanese font rendering blurry in Flash content since M48 https://bugs.chromium.org/p/chromium/issues/detail?id=584046&can=1&q=flash%20JP%20font&colspec=ID%20Pri%20M%20Stars%20ReleaseBlock%20Component%20Status%20Owner%20Summary%20OS%20Modified
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Mar 14 2016
magur0615, thank you very much for the upload! Much appreciated. Natalya, could you summarize the updated comments in the discussion forums? Are users reporting any improvement after removing the ChromeDWriteFontCache?
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Mar 14 2016
I was able to partially reproducie this once (only :-() when using the ChromeDWriteFontCache file from #9. Digits fail to display in OneDrive filenames when the OneDrive UI language is set to Japanese.
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Mar 14 2016
Great, I tried but without luck, I suppose something was wrong for what I did but can't figure out what it is. In the forum we asked to upload the file to this bug, but didn't explicitly ask to remove so nobody has done that yet. One guy reported that "Segoe UI", "Segoe UI Regular", and "Seguoe UI Symbol" are suspicious, when he removed these in devtools, the issue was gone. By reading other old comments, people fixed the issue by either: a. Disable DirectWrite, or b. Recreate the account (and imported old bookmarks etc. to the new account) The "b" fixed the issue indicates that the ChromeDWriteFontCache is suspicious?
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Mar 14 2016
#11: forgot to add that, in the forum, the reports are all about digits in tofu, Japanese and alphabets are fine, so it looks like your repro is exactly the one.
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Mar 14 2016
But the screenshots above seem to have missing text for the folder names as well. Digits for the dates are squares. But looks like this is likely a duplicate of the Turkish issue 593262 . Re #12: a) _and_ b) are consistent with the hypothesis that ChromeDWriteFontCache introduces brokenness.
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Mar 14 2016
> But the screenshots above seem to have missing text for the folder names as well. I think the poster erased it because it's a private info. As far as I read from the comment, the issue is digits are square, but Japanese and ASCII letters are fine, so I agree, this one is likely to be a dup of Turkish issue.
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Mar 19 2016
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Comment 1 by samani.t...@gmail.com
, Mar 10 2016