Issues with email rendering in Divide PIM
Reported by
mdwims...@gmail.com,
Mar 9 2016
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Issue descriptionTHIS TEMPLATE IS FOR FILING BUGS ON THE ANDROID SYSTEM WEBVIEW. GENERAL WEB BUGS SHOULD BE FILED USING A DIFFERENT TEMPLATE! Device name:SM-T537V Android version:5.1.1 WebView version (from system settings -> Apps -> Android System WebView):49.0.2623.91 Application:Divide PIM Application version:2.1.8-T7.5.1.0.5-38 URLs (if applicable): Steps to reproduce: (1)open e-mail (2) (3) Expected result: Email Should Show Actual result: displays whit screen with spinning circle. Additions Info: We have noticed an issue that seems to be tied to version 48+, Verizon Phones, running Divide PIM from MobileIron, when opening an e-mail the mail will load but not render, its intermittent on each load of the e-mail, it will display a white screen with a spinning wheel, but if there is a link on the email you can click it while its on this screen. I just loaded the latest release and the problem still exists.
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Mar 10 2016
its the same general build, but the enterprise verison from MobileIron. https://www.mobileiron.com/en/products/product-overview/pim http://www.divide.com/ It was purchased by google but re branded for MobileIron. The application was working up to about a month ago, we were just recently able to determine the version we know is not working for us is 48.0.2564.106 If I down grade to the lowest Version 43.0.2357.121, we know this one works. I can test all released versions if you have a list and let you know exactly when it breaks for us. I understand the testing issues from your side, it does require back-end server support to work. But I can do some general testing and pull logs if it will help.
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Mar 10 2016
The issue started between: 47.0.2526.100 (252610050) and 48.0.2564.71 (256407150)
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Mar 10 2016
Is this issue device specific? Or is the app device specific?
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Mar 10 2016
From what we are able to tell so far, its Verizon Phones, LG/Samsung/Motorola brands running at least Android 5.1, and using Divide PIM. It seems to be a combination of these three things.
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Mar 10 2016
I wanted to do a quick update showing what the issue is we are seeing. The last part of the video I was showing that the screen can be manipulated and links are accessible even though I cannot see it.
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Mar 14 2016
Any new updates?
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Mar 14 2016
The CL https://codereview.chromium.org/1432083004 which is the root reason for another bug ( crbug.com/594001 ) landed in the time frame you mentioned. There is a CL uploaded here for review: https://codereview.chromium.org/1779363004/ Don't know how your code works, so can't tell if it is really the same. Also don't know why it is devie specific.
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Mar 14 2016
Thanks, im forwaring this to the MobileIron and Verizon DEV teams.
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Mar 17 2016
Does the beta released yesterday (50.0.2661.35) fix this?
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Mar 17 2016
So far so good, going to get a few more devices loaded up with the update.
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Mar 17 2016
Ok, that's good. We are re-spinning a m49 build some time next week that should also contain this fix.
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Apr 5 2016
M49 with fix should be rolled out to 100% now. |
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Comment 1 by boliu@chromium.org
, Mar 9 2016