Two-sided printing doesn't work when printing to local HP and Lexmark printer |
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Issue description
Chrome Version : 49.0.2623.75 m
Other browsers tested:
Add OK or FAIL after other browsers where you have tested this issue:
Safari: OK
Firefox: OK
IE: OK
Steps to reproduce the problem:
1. Navigate to any page in Chrome on either Windows 8.1 or OSX (Captain).
2. Press Shift + Ctrl + P to open the system dialogue to print
3. Select double sided printing
What is the expected result?
The printer should print the double sided sheet
What happens instead?
The printer actually prints out two separate sheets
Please provide any additional information below. Attach a screenshot if
possible.
Printer: Lexmark CX410
Printer Firmware Version: LW60.GM4.P632-0
Issue also presents on HP M401DN
Printers used to work however it is unknown the exact time they stopped working.
Video of issue: https://youtu.be/Xn_yESnhsmk
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Mar 8 2016
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Mar 14 2016
This issue is really similar to bug 551097 (Cloud print double-sides single-sided document). As my survey, there were many similar problems on two-sided printing. (and they are not fixed.) In my opinion, most of cases are occurred by mismatching something between Google Cloud Print (platform) and Cloud Printer (virtual printer). That means virtual cloud printers cannot download the printers' information properly. Similar reports: bug 523903 - Two-sided printing not working (Aug 24, 2015) These bugs are missing two-sided print options: bug 576778 - no longer shows the option for two-sided printing (Jan 12, 2016) bug 333062 - Two-sided printing option missing in print dialog(Jan 9, 2014) bug 278887 - No option to print two-sided with Google Cloud Print (Aug 24, 2013) bug 112066 - 'Two sided' (duplex) option disappears (Jan 31, 2012)
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Mar 17 2016
The customer has the same issue whether they print from Chrome's print interface, or if we click "Print using system Dialogue". Multiple report's related to this issue can someone look in to it please ?
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Mar 18 2016
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Mar 19 2016
Hello thestig@, can you help triage/move this issue along?
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Apr 12 2016
Over to cawarren@ for triage.
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Jun 15 2016
Are these two printer models the only ones that are broken, or is duplex printing for all printers broken? The bug was reported with the system print dialog. How about with print preview? (just ctrl + p)
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Oct 5 2016
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Oct 5 2016
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Mar 1 2017
Well, it just happens we have a M401DN printer here. We'll try printing with Windows 7 and Windows 10.
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Mar 1 2017
Tested with an HP LaserJet 400 M401dne printer. Driver: HP Universal Printing PS (61.190.1.21178, UPD version 6.3.0.21178). Cannot reproduce on either Windows 7 or Windows 10 on current Stable when printing from the system dialog or from print preview. Is this still broken on Chrome 56? If so, what drivers are you using for the HP printer?
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Mar 21 2017
Closing as we cannot reproduce and have not heard back. Please comment if this issue is still a problem in Chrome 57+. |
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Comment 1 by sashe@chromium.org
, Mar 8 2016