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Issue 591838 link

Starred by 2 users

Issue metadata

Status: Archived
Owner:
Last visit > 30 days ago
Closed: Oct 2
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows , Chrome , Mac
Pri: 3
Type: Bug



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Intermittently print errors on Cloud Ready Printer Canon imageClass MF6160dw

Project Member Reported by llinares@chromium.org, Mar 3 2016

Issue description

Version: 48.0.2564.116 (Not related to this specific version)
OS: Chrome OS and Windows tested.

What steps will reproduce the problem?
1.Register Canon printer as a Cloud Ready Printer.
2.Submit a Print Job through Cloud Print.


What is the expected output? What do you see instead?
-Expected: All print jobs should print out.
-What we see: Some print jobs will error out. Examples below:
---Successful Job---
{
   "tags": [
    "^shared",
    "__google__chrome_version\u003d48.0.2564.116",
    "__google__os\u003dLinux x86_64"
   ],
   "createTime": "1456442700102",
   "printerName": "MF6100 Series",
   "uiState": {
    "summary": "DONE"
   },
   "updateTime": "1456442726055",
   "status": "DONE",
   "ownerId": "????????????????",
   "rasterUrl": "https://www.google.com/cloudprint/download?id\u003deae30304-2360-9458-1f63-fd1503c9d1d4\u0026forcepwg\u003d1",
   "ticketUrl": "https://www.google.com/cloudprint/ticket?format\u003dxps\u0026output\u003dxml\u0026jobid\u003deae30304-2360-9458-1f63-fd1503c9d1d4",
   "printerid": "f127fc3b-387d-8b5c-8ece-c0e667d75f0f",
   "semanticState": {
    "state": {
     "type": "DONE"
    },
    "delivery_attempts": 1,
    "version": "1.0"
   },
   "printerType": "GOOGLE",
   "contentType": "application/pdf",
   "fileUrl": "https://www.google.com/cloudprint/download?id\u003deae30304-2360-9458-1f63-fd1503c9d1d4",
   "message": "",
   "id": "eae30304-2360-9458-1f63-fd1503c9d1d4",
   "title": "???????????????????????",
   "errorCode": "",
   "numberOfPages": 2
  },

---Failed Job---
  {
   "tags": [
    "^shared",
    "__google__chrome_version\u003d48.0.2564.116",
    "__google__os\u003dLinux i686"
   ],
   "createTime": "1456441446716",
   "printerName": "MF6100 Series",
   "uiState": {
    "summary": "ERROR",
    "cause": "Print failure"
   },
   "updateTime": "1456441462478",
   "status": "ERROR",
   "ownerId": "????????????????????",
   "rasterUrl": "https://www.google.com/cloudprint/download?id\u003d7f5007b9-94ed-0241-3eb8-4fed0781016e\u0026forcepwg\u003d1",
   "ticketUrl": "https://www.google.com/cloudprint/ticket?format\u003dxps\u0026output\u003dxml\u0026jobid\u003d7f5007b9-94ed-0241-3eb8-4fed0781016e",
   "printerid": "f127fc3b-387d-8b5c-8ece-c0e667d75f0f",
   "semanticState": {
    "state": {
     "device_action_cause": {
      "error_code": "PRINT_FAILURE"
     },
     "type": "ABORTED"
    },
    "delivery_attempts": 1,
    "version": "1.0"
   },
   "printerType": "GOOGLE",
   "contentType": "application/pdf",
   "fileUrl": "https://www.google.com/cloudprint/download?id\u003d7f5007b9-94ed-0241-3eb8-4fed0781016e",
   "message": "",
   "id": "7f5007b9-94ed-0241-3eb8-4fed0781016e",
   "title": "????????????????????????",
   "errorCode": "0",
   "numberOfPages": 1
  },

--Printer JSON----
{
 "success": true,
 "xsrf_token": "AIp06DjrNgFTsY7OFCwLfpzuQ-Eh5YyahA:1456859646598",
 "request": {
  "time": "0",
  "users": [
   "??????????????",
   "??????????????",
   "??????????????"
  ],
  "params": {
   "connection_status": [
    ""
   ],
   "extra_fields": [
    "connectionStatus"
   ],
   "use_cdd": [
    "true"
   ],
   "q": [
    ""
   ],
   "type": [
    ""
   ]
  },
  "user": "?????????????????"
 },
 "printers": [
  {
   "tags": [
    "^recent",
    "^own",
    "^can_share",
    "^can_update",
    "^can_delete"
   ],
   "currentQuota": "15",
   "createTime": "1456165112065",
   "ownerName": "???????",
   "accessTime": "1456165112065",
   "dailyQuota": "15",
   "supportedContentTypes": "image/pwg-raster",
   "updateTime": "1456166793077",
   "status": "",
   "ownerId": "????????????????????????",
   "gcpVersion": "1.0",
   "capsHash": "",
   "isTosAccepted": false,
   "type": "GOOGLE",
   "id": "f127fc3b-387d-8b5c-8ece-c0e667d75f0f",
   "quotaEnabled": true,
   "connectionStatus": "ONLINE",
   "description": "",
   "proxy": "canon.gcp.QPY67099",
   "name": "MF6100 Series",
   "defaultDisplayName": "",
   "public": true,
   "displayName": "MF6100 Series"
  },

-----------------------------------------------
Troubleshooting performed:
-Print outside of Cloud Print work fine.
-Printer was restored to factory settings.
-Printer Firmware is updated to the latest version.( V52.03) 
-Re-registering the printer to Cloud Print.
-Network has been checked to meet Cloud Print network requirements.
-Issue is not specific to certain type of file or file size.
-Issue appears to affect this model as I could find similar reports from other users . Example: https://groups.google.com/forum/#!topic/gcp-developers/dhEXImAzM7Y .

 
Components: Services>CloudPrint
Owner: cawarren@chromium.org
Status: Assigned (was: Untriaged)
cawarren@, can you take a look please?
Owner: paolof@chromium.org
How reproducible is this issue?
Labels: -Pri-2 Pri-1

Comment 6 by paolof@chromium.org, Jun 11 2018

Labels: -Pri-1 Pri-3
We didn't hear back for two years, so I'm lowering priority.

Also, the printer is reporting printing problems. Based on that, the printer is downloading the document from the server without problems. Unless there's more data, I'd assume this is a printer problem, not a server problem.

Status: Archived (was: Assigned)
Archiving since we still have not heard back.

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