Intermittently print errors on Cloud Ready Printer Canon imageClass MF6160dw |
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Issue description
Version: 48.0.2564.116 (Not related to this specific version)
OS: Chrome OS and Windows tested.
What steps will reproduce the problem?
1.Register Canon printer as a Cloud Ready Printer.
2.Submit a Print Job through Cloud Print.
What is the expected output? What do you see instead?
-Expected: All print jobs should print out.
-What we see: Some print jobs will error out. Examples below:
---Successful Job---
{
"tags": [
"^shared",
"__google__chrome_version\u003d48.0.2564.116",
"__google__os\u003dLinux x86_64"
],
"createTime": "1456442700102",
"printerName": "MF6100 Series",
"uiState": {
"summary": "DONE"
},
"updateTime": "1456442726055",
"status": "DONE",
"ownerId": "????????????????",
"rasterUrl": "https://www.google.com/cloudprint/download?id\u003deae30304-2360-9458-1f63-fd1503c9d1d4\u0026forcepwg\u003d1",
"ticketUrl": "https://www.google.com/cloudprint/ticket?format\u003dxps\u0026output\u003dxml\u0026jobid\u003deae30304-2360-9458-1f63-fd1503c9d1d4",
"printerid": "f127fc3b-387d-8b5c-8ece-c0e667d75f0f",
"semanticState": {
"state": {
"type": "DONE"
},
"delivery_attempts": 1,
"version": "1.0"
},
"printerType": "GOOGLE",
"contentType": "application/pdf",
"fileUrl": "https://www.google.com/cloudprint/download?id\u003deae30304-2360-9458-1f63-fd1503c9d1d4",
"message": "",
"id": "eae30304-2360-9458-1f63-fd1503c9d1d4",
"title": "???????????????????????",
"errorCode": "",
"numberOfPages": 2
},
---Failed Job---
{
"tags": [
"^shared",
"__google__chrome_version\u003d48.0.2564.116",
"__google__os\u003dLinux i686"
],
"createTime": "1456441446716",
"printerName": "MF6100 Series",
"uiState": {
"summary": "ERROR",
"cause": "Print failure"
},
"updateTime": "1456441462478",
"status": "ERROR",
"ownerId": "????????????????????",
"rasterUrl": "https://www.google.com/cloudprint/download?id\u003d7f5007b9-94ed-0241-3eb8-4fed0781016e\u0026forcepwg\u003d1",
"ticketUrl": "https://www.google.com/cloudprint/ticket?format\u003dxps\u0026output\u003dxml\u0026jobid\u003d7f5007b9-94ed-0241-3eb8-4fed0781016e",
"printerid": "f127fc3b-387d-8b5c-8ece-c0e667d75f0f",
"semanticState": {
"state": {
"device_action_cause": {
"error_code": "PRINT_FAILURE"
},
"type": "ABORTED"
},
"delivery_attempts": 1,
"version": "1.0"
},
"printerType": "GOOGLE",
"contentType": "application/pdf",
"fileUrl": "https://www.google.com/cloudprint/download?id\u003d7f5007b9-94ed-0241-3eb8-4fed0781016e",
"message": "",
"id": "7f5007b9-94ed-0241-3eb8-4fed0781016e",
"title": "????????????????????????",
"errorCode": "0",
"numberOfPages": 1
},
--Printer JSON----
{
"success": true,
"xsrf_token": "AIp06DjrNgFTsY7OFCwLfpzuQ-Eh5YyahA:1456859646598",
"request": {
"time": "0",
"users": [
"??????????????",
"??????????????",
"??????????????"
],
"params": {
"connection_status": [
""
],
"extra_fields": [
"connectionStatus"
],
"use_cdd": [
"true"
],
"q": [
""
],
"type": [
""
]
},
"user": "?????????????????"
},
"printers": [
{
"tags": [
"^recent",
"^own",
"^can_share",
"^can_update",
"^can_delete"
],
"currentQuota": "15",
"createTime": "1456165112065",
"ownerName": "???????",
"accessTime": "1456165112065",
"dailyQuota": "15",
"supportedContentTypes": "image/pwg-raster",
"updateTime": "1456166793077",
"status": "",
"ownerId": "????????????????????????",
"gcpVersion": "1.0",
"capsHash": "",
"isTosAccepted": false,
"type": "GOOGLE",
"id": "f127fc3b-387d-8b5c-8ece-c0e667d75f0f",
"quotaEnabled": true,
"connectionStatus": "ONLINE",
"description": "",
"proxy": "canon.gcp.QPY67099",
"name": "MF6100 Series",
"defaultDisplayName": "",
"public": true,
"displayName": "MF6100 Series"
},
-----------------------------------------------
Troubleshooting performed:
-Print outside of Cloud Print work fine.
-Printer was restored to factory settings.
-Printer Firmware is updated to the latest version.( V52.03)
-Re-registering the printer to Cloud Print.
-Network has been checked to meet Cloud Print network requirements.
-Issue is not specific to certain type of file or file size.
-Issue appears to affect this model as I could find similar reports from other users . Example: https://groups.google.com/forum/#!topic/gcp-developers/dhEXImAzM7Y .
,
Mar 4 2016
cawarren@, can you take a look please?
,
Mar 4 2016
,
May 13 2016
How reproducible is this issue?
,
May 23 2016
,
Jun 11 2018
We didn't hear back for two years, so I'm lowering priority. Also, the printer is reporting printing problems. Based on that, the printer is downloading the document from the server without problems. Unless there's more data, I'd assume this is a printer problem, not a server problem.
,
Oct 2
Archiving since we still have not heard back. |
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Comment 1 by rsesek@chromium.org
, Mar 4 2016