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Starred by 414 users

Issue metadata

Status: Started
Owner:
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: All , Chrome
Pri: 2
Type: Feature

Blocking:
issue 397951

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Issue 354178: Supervised user cannot use apps or extensions

Reported by pernickj...@gmail.com, Mar 19 2014

Issue description

UserAgent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/33.0.1750.154 Safari/537.36
Platform: chromebook

Steps to reproduce the problem:
1. The Supervised User account is created
2. Supervised user attempts to use app for school project
3. App cannot be loaded

What is the expected behavior?
Supervised users should be able to use apps, at least standard Google apps, in order to work on school projects

What went wrong?
Apps are not available to Supervised users

WebStore page: All Apps

Did this work before? No 

Chrome version: 33.0.1750.154  Channel: stable
OS Version: 6.1 (Windows 7, Windows Server 2008 R2)
Flash Version: Shockwave Flash 12.0 r0
 

Comment 1 by rookrishna@chromium.org, Mar 24 2014

Status: Untriaged

Comment 2 by mgiuca@chromium.org, Mar 26 2014

Cc: pamg@google.com mgiuca@chromium.org
Labels: Cr-Services-SupervisedUser
Status: Available
At least for the time being, supervised users are not allowed to install extensions or apps, by design:

https://support.google.com/chrome/answer/3463947

"Supervised users can't install extensions or apps from the Chrome Web Store."

But I think it's reasonable to expect that the supervisor will be able to whitelist or blacklist apps and extensions, just like they can with web pages. CCing Pam who might know more about this feature request.

Comment 3 by nepper@chromium.org, Apr 4 2014

Labels: -Pri-2 Pri-3
Thanks for the feature request. We're continuously improving supervised users, stay tuned :). I will leave this bug open until we can dupe it against a launch bug.

Comment 4 by Deleted ...@, Apr 17 2014

To make supervised users useful, this is a  must.. a list of whitelist you can approve on a per supervised user basis.

Comment 5 by smitch...@lightatorch.info, May 7 2014

Definitely a must here, using the google ecosystem as the backbone in an educational environment, the supervised user ability is handy in public machines and elem-mid school carts. The ability to add extensions or apps to a whitelist started at 'need' and has grown quickly to 'essential'.

Comment 6 by ccg...@gmail.com, May 23 2014

Ditto. Actually, the ability to add apps for supervised users is VITAL. We're using our chromebooks in a school setting, and allowing our kids to utilize even the most basic apps would really impact their user experience.

Comment 7 by e3lawgr...@gmail.com, Jun 23 2014

Please add the ability to add apps, even unsigned ones via the extensions page, so that supervised users can work adequately on ChromeOS.

Please make this feature request a top priority!

Comment 8 by nepper@chromium.org, Jul 3 2014

Cc: nepper@chromium.org
Labels: -Pri-3 -Type-Bug -OS-Chrome Pri-2 Type-Feature OS-All M-39
Owner: markusheintz@chromium.org
Status: Assigned
Thanks for your interest in this feature! This is definitely important for supervised users. Stay tuned!

Comment 9 by it.direc...@wgsd.us, Jul 3 2014

@cgg The ability to add apps in school environment is already in place with the Google Admin Console and Play for Education.  Play for Education is free if you sign up and the Admin Console for Chromebooks is $30 per device (less if you get it from a Google Partner).

But I wholly agree.  This needs to be a feature for all supervised users.  

As I understand the problem with implementation is that apps require an oAuth token generated by a google account.  Would you recommend using the Supervisor's oAuth token?  That would allow your 'supervised user' to login to any installed applications as you.  Any application that wants access to email, drive, contacts, or any other resource, would be accessing them as the supervisor.

Comment 10 by Deleted ...@, Jul 27 2014

Why not offer an interim solution to this issue. It's a little out there, but having online login access to some pre-screened apps - perhaps voted in by Google account users - somewhere in the Google universe.

Note that this solution does not mean they are Chrome apps, but simply a gateway to some simple to use apps online, much like webpages work now, but within a Google-location.

While having access to apps is indeed a powerful feature and incentive for supervised users, whatever is the limitation, this still could work.

Comment 11 by Deleted ...@, Jul 27 2014

Why not offer an interim solution to this issue. It's a little out there, but having online login access to some pre-screened apps - perhaps voted in by Google account users - somewhere in the Google universe.

Note that this solution does not mean they are Chrome apps, but simply a gateway to some simple to use apps online, much like webpages work now, but within a Google-location.

While having access to apps is indeed a powerful feature and incentive for supervised users, whatever is the limitation, this still could work.

Comment 12 by tzabel@chromium.org, Jul 28 2014

Labels: Hotlist-ConOps

Comment 13 by Deleted ...@, Aug 13 2014

Supervised users need to have apps that are white listed, otherwise  the thing is almost useless.

Comment 14 by treib@chromium.org, Aug 13 2014

Blocking: chromium:397951

Comment 15 Deleted

Comment 16 by Deleted ...@, Aug 14 2014

Supervised users should be able to use apps, at least standard Google apps, in order to work on school projects.

Comment 17 by treib@chromium.org, Aug 18 2014

Cc: bauerb@chromium.org markusheintz@chromium.org pam@chromium.org akuegel@chromium.org
 Issue 404129  has been merged into this issue.

Comment 18 by Deleted ...@, Sep 2 2014

I'll have to return the chromebook I just purchased for my 12 YO daughter because she can't run word processing apps. Supervised Users is not a solution for parental controls and this is a blocker for me. Very dissapointed with google's choice to ship a feature that doesn't address parent's needs.

Comment 19 by n...@elfinwood.com, Sep 3 2014

«I would like at least the ability for the supervisor to add apps.  I AM GOBSTRUCK that this feature is missing.  I bought a chromebook for my kid and was in love with it for 24 hours until we discovered this incredible shortsight.  Google does not allow my 11 year old to have a real google account, and this chromebook was promoted to me as a way to give them supervised internet.  URGENT ISSUE!!!!!!!!!

Comment 20 by haydensi...@gmail.com, Sep 20 2014

I am a father and a school administrator. We just bought a Chromebook for our family. Supervised users should automatically have access to at least the standard google apps (docs, sheets, slides).

Comment 21 by sramb...@gmail.com, Sep 20 2014

I agree, this is an urgent need. I would like to see the supervisor either have the ability to add or approve the addition of apps and extensions.

Comment 22 by mgiuca@chromium.org, Sep 22 2014

OK we've gotten a lot of public feedback on this and we understand that this is a desired feature. If you don't have any specific feedback (and just want to express your desire for this feature), please click the star icon to the left of the issue number at the top, rather than posting a comment on the bug. Thanks.

Comment 23 by radek...@gmail.com, Oct 6 2014

I agree, not being able to add apps on supervised user profile is very painful.
We bought chromebook to enable our kids to do homework when we are not around and I can't even add apps such as Google docs or remote desktop, apps made by Google!
I would like to urge Google to provide this simple update ASAP as this is major usability flaw. Many of us parent buy chromebooks because it offer enhanced security for our kids only to learn later that supervised mode doesn't offer basic ability such has adding chosen & vetted apps :-(.

Comment 24 by amin...@google.com, Oct 10 2014

Labels: -M-39 MovedFrom-39 M-40
Moving all non essential bugs to the next Milestone.

Comment 25 by Deleted ...@, Oct 12 2014

Half a year, and you still can't set up an apps whitelist for Supervised Users.

Google, what are you doing? A Surface Pro is more useful. At least with that, my kid can do homework. This is mind-bogglingly inane that it's been over half a year, and you /still/ haven't fixed this product killing problem. Wake up.

Comment 26 by mgiuca@chromium.org, Oct 13 2014

#23 and #25: Please see #22. We don't need any more feedback that people want this feature.

Comment 27 by Deleted ...@, Oct 13 2014

#26 Correct. What you need is better feature planning so your products do not appear to be in "perpetual beta".  Good day, sir.

Comment 28 by joel...@gmail.com, Oct 13 2014

#26. So, when??

Comment 29 by mgiuca@chromium.org, Oct 13 2014

Labels: Restrict-AddIssueComment-EditIssue
Closing comments on this bug. Feedback has been taken into account and we understand that this is a much desired feature. We will update here as work progresses.

Comment 30 by matthewyuan@google.com, Nov 18 2014

Labels: -M-40 MovedFrom-40
This issue has already been moved once and is lower than Priority 1,therefore removing mstone.

Comment 31 by lafo...@chromium.org, Sep 23 2015

Labels: Hotlist-Recharge
This issue likely requires triage.  The current issue owner maybe inactive (i.e. hasn't fixed an issue in the last 30 days).  Thanks for helping out!

-Anthony

Comment 32 by treib@chromium.org, Nov 2 2015

Cc: jleichtling@chromium.org
 Issue 506999  has been merged into this issue.

Comment 33 by akuegel@google.com, Nov 2 2015

Cc: -akuegel@chromium.org

Comment 34 by mgiuca@chromium.org, May 31 2016

Cc: rdevlin....@chromium.org
Owner: kuscher@chromium.org
+kuscher, devlin: Can you comment on whether we want this feature for Chrome OS? This has been sitting around for years, and we should do it or close this bug.

Comment 35 by mgiuca@chromium.org, May 31 2016

Labels: -OS-All OS-Chrome

Comment 36 by dhw@chromium.org, May 31 2016

But what about all the other issues duplicated here for other OS'es?  This has been never been a ChromeOS-only bug.  Or will we need to un-dup and re-open other bugs for other OS'es?

Comment 37 by mgiuca@chromium.org, May 31 2016

Labels: -OS-Chrome OS-All
Oops, I didn't realise we even had supervised users on other platforms.

It looks like if you go into chrome://extensions as a supervised user, it says "Apps and extensions can only be modified by the manager", which implies the manager can install specific apps and extensions for the supervised user. But apparently that isn't the case.

Comment 38 by pam@chromium.org, May 31 2016

Cc: kuscher@chromium.org
Owner: mamir@chromium.org
This is in progress for all platforms, being worked on by the Supervised User team.

Comment 39 by mgiuca@chromium.org, May 31 2016

#38: Is there an existing bug for this ongoing work?

Comment 40 by treib@chromium.org, May 31 2016

Well, there's this one, and the linked bug 397951 which in turn links to some more.

Comment 41 by mgiuca@chromium.org, May 31 2016

OK, the linked one is private so could it be opened up? If not, we should use this as a public-facing tracking bug.

Comment 42 by treib@chromium.org, May 31 2016

The other one links to a private doc; otherwise I don't see a reason why it's RVG.

I'd just keep using this one as the public-facing feature request.

Comment 43 by davidben@chromium.org, Jun 21 2016

 Issue 621761  has been merged into this issue.

Comment 44 by bauerb@chromium.org, Jan 3 2017

 Issue 677712  has been merged into this issue.

Comment 45 by rob@robwu.nl, Feb 3 2017

Components: Platform>Extensions
Summary: Supervised user cannot use apps or extensions (was: Supervised user cannot use apps)
Can the Supervised User team share any status update?
When can we expect extensions to be installed in supervised accounts?

Since the last comment (#38), it was announced that support for Chrome apps will be removed from all platforms except for Chrome OS (Windows, Mac and Linux) [1].
Despite that, this bug is still relevant because extensions are *not* going away, and supervised accounts can still not use extensions.


[1] https://blog.chromium.org/2016/08/from-chrome-apps-to-web.html

Comment 46 by pam@chromium.org, Feb 6 2017

Cc: -pamg@google.com
Thanks for your comments. Unfortunately I can't give a specific timeline, but we definitely know this is a strongly desired feature, and we haven't forgotten about it.

Comment 47 by mamir@chromium.org, Feb 1

Cc: mamir@chromium.org
Owner: ----
Removing myself as an owner since I am not working on supervised users anymore.

Comment 48 by treib@chromium.org, Feb 1

Cc: escordeiro@chromium.org
Labels: OS-Chrome
Status: Started (was: Assigned)
CCing new owners of child account support in Chrome. Feel free to close this if you have newer tracking bugs for this.

Comment 49 by escordeiro@google.com, Feb 4

Owner: zalcorn@chromium.org
The status hasn't changed, we understand a number of important use-cases are blocked because of this limitation. Re-assigning to Zach as he's the person currently studying this area and prioritizing it against other efforts.

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