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Starred by 15 users
Status: Archived
Closed: Aug 2015
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 2
Type: Bug-Regression

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GPU process crashed
Reported by, Sep 16 2013 Back to list
UserAgent: Mozilla/5.0 (Windows NT 6.2; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/31.0.1632.0 Safari/537.36

Steps to reproduce the problem:
1. Enabled chrome://flags/#ignore-gpu-blacklist
2. Tested on random webgl demo or open page chrome://gpu/

What is the expected behavior?
Working GPU hardware acceleration and WebGL

What went wrong?
Not working GPU hardware acceleration and WebGL

Did this work before? Yes It worked to version ~31.0.1626.0

Chrome version: 31.0.1632.0  Channel: n/a
OS Version: 6.2 (Windows 8)
Flash Version: Shockwave Flash 11.9 d900

Graphics Feature Status
Canvas: Software only, hardware acceleration unavailable
Compositing: Software only, hardware acceleration unavailable
3D CSS: Unavailable. Hardware acceleration unavailable
CSS Animation: Software only, hardware acceleration unavailable
WebGL: Unavailable. Hardware acceleration unavailable
WebGL multisampling: Unavailable. Hardware acceleration unavailable
Flash 3D: Unavailable. Hardware acceleration unavailable
Flash Stage3D: Unavailable. Hardware acceleration unavailable
Flash Stage3D Baseline profile: Unavailable. Hardware acceleration unavailable
Texture Sharing: Unavailable. Hardware acceleration unavailable
Video Decode: Software only, hardware acceleration unavailable
Video: Software only, hardware acceleration unavailable
Problems Detected
GPU process was unable to boot: GPU access is disabled in chrome://settings.
Driver Bug Workarounds
Version Information
Data exported	17.9.2013 01:09:34
Chrome version	Chrome/31.0.1632.0
Operating system	Windows NT 6.2
Software rendering list version	0
Driver bug list version	2.15
ANGLE revision	2444
2D graphics backend	Skia
Performance Information
Graphics	7.3
Gaming	7.3
Overall	5.9
Driver Information
Initialization time	0
Sandboxed	false
GPU0	VENDOR = 0x10de, DEVICE= 0x0fc6
Optimus	false
AMD switchable	false
Driver vendor	NVIDIA
Driver version
Driver date	9-12-2013
Pixel shader version	
Vertex shader version	
Machine model	
GL version	
Window system binding vendor	
Window system binding version	
Window system binding extensions	
Reset notification strategy	0x0000
... loading ...
Log Messages
GpuProcessHostUIShim: The GPU process crashed!
Labels: Cr-Internals-GPU
In Chrome's settings page, under "Advanced Settings", is "Use hardware acceleration when available" checked?  
Yes, "Use hardware acceleration when available" is enabled.
I attach video showing this issue.
3.4 MB Download
Comment 4 by, Sep 18 2013
Hmm, it looks like for some reason your GPU process crashed more than 3 times and access was disabled. If you have enabled crash reporting, mind posting here any crash ids you see in about:crashes ?  Also, you may want to try starting chrome with --reduce-gpu-sandbox or --disable-gpu-sandbox to see if that helps.

Is this a new failure or does it also happen with Chrome stable (version 29)? 
I don't know whether any reports are associated with this issue. So I pasting all ids shown in about:crashes


In Chrome stable working fine.
I checked on few versions:
Chrome 29 stable: OK
Chrome 30 beta : OK
Chrome 31 dev (31.0.1626.1) : crash (with --reduce-gpu-sandbox or --disable-gpu-sandbox : crash)
newest Chromium build : crash (with --reduce-gpu-sandbox or --disable-gpu-sandbox : crash)

Chrome 31 dev (31.0.1612.2) : OK

Comment 6 by, Oct 6 2013
I'm seeing this on an Intel GPU based system (VENDOR = 0x8086, DEVICE= 0x0126, driver version with Chrome 31 beta (31.0.1650.8) 

It was working prior to updating yesterday (unfortunately I don't know the specific build number.)

End of about://gpu Log messages says:
* GpuProcessHostUIShim: The GPU process crashed!

Thank you misteriowawa@ . The first 8 crash IDs correspond to  issue 290244 . The last one is different and I filed  issue 304861  for it. However, unfortunately, none of these crash reports are from a gpu process crash.

Misteriowawa@ , why did you have to bypass the gpu blacklist?  What was your about:gpu page showing before bypassing? 

jketreno@ do you see any crash id's in your about:crashes page? 

Labels: Needs-Feedback
@ Misteriowawa, Could you please respond to comment #7
Labels: -Needs-Feedback M-31
Status: Untriaged
Tested this issue on windows7 using 31.0.1650.34 (Official Build 230433) m with below steps::

WebGL: Hardware accelerated
WebGL multisampling: Hardware accelerated

1. Enabled chrome://flags/#ignore-gpu-blacklist
2. Open page chrome://gpu/ -- Observed that 

WebGL: Unavailable. Hardware acceleration unavailable
WebGL multisampling: Unavailable. Hardware acceleration unavailable

Based on above steps tried bisect::


Please let me know if missed any repro steps..

Status: Assigned
Repros for me as well.. Running chrome with --ignore-gpu-blacklist appears to cause the GPU process to crash. No crash-id's are generated. 

Mo, can you please have a look? 

Labels: -M-31 M-33
Moving to M33. 
Comment 13 by Deleted ...@, Feb 7 2014
I am having a similar problem. 

On chrome any WebGL crashes, However, Firefox runs a WebGL demo such as  very well at 23 fps.
So I would conclude the problem is NOT with the video drivers.

Initialization time	218
Sandboxed	true
GPU0	VENDOR = 0x1002, DEVICE= 0x68f9
Optimus	false
AMD switchable	false
Driver vendor	ATI / AMD
Driver version	13.101
Driver date	
Pixel shader version	4.30
Vertex shader version	4.30
Machine model	
GL version	4.2
GL_VENDOR	ATI Technologies Inc.
GL_VERSION	4.2.12337 Compatibility Profile Context 13.101

Comment 14 by Deleted ...@, Feb 11 2014
me to with ATI 4850 HD,
i have trouble on visualization of video, v-sinc and lag 
Comment 15 by Deleted ...@, Jun 29 2014
This problem affects me as well. Version 35.0.1916.153, ubuntu linux, most recent ATI proprietary drivers. ATI Radeon HD 7870

Paste of chrome://gpu page:
Version Information
Data exported	29/6/2014 00:07:11
Chrome version	Chrome/35.0.1916.153
Operating system	Linux 3.13.0-24-generic
Software rendering list version	0
Driver bug list version	4.9
ANGLE commit id	4b65c53df548
2D graphics backend	Skia
Command Line Args	--flag-switches-begin --ignore-gpu-blacklist --flag-switches-end
Driver Information
Initialization time	73
Sandboxed	false
GPU0	VENDOR = 0x1002, DEVICE= 0x6818
Optimus	false
AMD switchable	false
Driver vendor	ATI / AMD
Driver version	14.20
Driver date	
Pixel shader version	4.40
Vertex shader version	4.40
Machine model	
GL version	4.4
GL_VENDOR	ATI Technologies Inc.
GL_RENDERER	AMD Radeon HD 7800 Series
GL_VERSION	4.4.12967 Compatibility Profile Context 13.101
GL_EXTENSIONS	GL_AMDX_debug_output GL_AMD_blend_minmax_factor GL_AMD_conservative_depth GL_AMD_debug_output GL_AMD_depth_clamp_separate GL_AMD_draw_buffers_blend GL_AMD_framebuffer_sample_positions GL_AMD_gcn_shader GL_AMD_gpu_shader_int64 GL_AMD_interleaved_elements GL_AMD_multi_draw_indirect GL_AMD_name_gen_delete GL_AMD_performance_monitor GL_AMD_pinned_memory GL_AMD_query_buffer_object GL_AMD_sample_positions GL_AMD_seamless_cubemap_per_texture GL_AMD_shader_atomic_counter_ops GL_AMD_shader_stencil_export GL_AMD_shader_stencil_value_export GL_AMD_shader_trace GL_AMD_shader_trinary_minmax GL_AMD_stencil_operation_extended GL_AMD_texture_cube_map_array GL_AMD_texture_texture4 GL_AMD_transform_feedback3_lines_triangles GL_AMD_transform_feedback4 GL_AMD_vertex_shader_layer GL_AMD_vertex_shader_viewport_index GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_compute_shader GL_ARB_conservative_depth GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_elements_base_vertex GL_ARB_draw_indirect GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_program_interface_query GL_ARB_provoking_vertex GL_ARB_query_buffer_object GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_seamless_cube_map GL_ARB_seamless_cubemap_per_texture GL_ARB_separate_shader_objects GL_ARB_shader_atomic_counters GL_ARB_shader_bit_encoding GL_ARB_shader_draw_parameters GL_ARB_shader_group_vote GL_ARB_shader_image_load_store GL_ARB_shader_image_size GL_ARB_shader_objects GL_ARB_shader_precision GL_ARB_shader_stencil_export GL_ARB_shader_storage_buffer_object GL_ARB_shader_subroutine GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shading_language_420pack GL_ARB_shading_language_packing GL_ARB_shadow GL_ARB_shadow_ambient GL_ARB_stencil_texturing GL_ARB_sync GL_ARB_tessellation_shader GL_ARB_texture_border_clamp GL_ARB_texture_buffer_object GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_buffer_range GL_ARB_texture_compression GL_ARB_texture_compression_bptc GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_cube_map_array GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_gather GL_ARB_texture_mirror_clamp_to_edge GL_ARB_texture_mirrored_repeat GL_ARB_texture_multisample GL_ARB_texture_non_power_of_two GL_ARB_texture_query_levels GL_ARB_texture_query_lod GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_texture_rgb10_a2ui GL_ARB_texture_snorm GL_ARB_texture_stencil8 GL_ARB_texture_storage GL_ARB_texture_storage_multisample GL_ARB_texture_swizzle GL_ARB_texture_view GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_transform_feedback_instanced GL_ARB_transpose_matrix GL_ARB_uniform_buffer_object GL_ARB_vertex_array_bgra GL_ARB_vertex_array_object GL_ARB_vertex_attrib_64bit GL_ARB_vertex_attrib_binding GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_vertex_type_10f_11f_11f_rev GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_ARB_window_pos GL_ATI_draw_buffers GL_ATI_envmap_bumpmap GL_ATI_fragment_shader GL_ATI_meminfo GL_ATI_separate_stencil GL_ATI_texture_compression_3dc GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_ATI_texture_mirror_once GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_compiled_vertex_array GL_EXT_copy_buffer GL_EXT_copy_texture GL_EXT_depth_bounds_test GL_EXT_direct_state_access GL_EXT_draw_buffers2 GL_EXT_draw_instanced GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_histogram GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_packed_pixels GL_EXT_pixel_buffer_object GL_EXT_point_parameters GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shader_image_load_store GL_EXT_shader_integer_mix GL_EXT_shadow_funcs GL_EXT_stencil_wrap GL_EXT_subtexture GL_EXT_texgen_reflection GL_EXT_texture3D GL_EXT_texture_array GL_EXT_texture_buffer_object GL_EXT_texture_compression_bptc GL_EXT_texture_compression_latc GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc GL_EXT_texture_cube_map GL_EXT_texture_edge_clamp GL_EXT_texture_env_add GL_EXT_texture_env_combine GL_EXT_texture_env_dot3 GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_object GL_EXT_texture_rectangle GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_texture_shared_exponent GL_EXT_texture_snorm GL_EXT_texture_storage GL_EXT_texture_swizzle GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array GL_EXT_vertex_array_bgra GL_EXT_vertex_attrib_64bit GL_IBM_texture_mirrored_repeat GL_INTEL_fragment_shader_ordering GL_KHR_debug GL_KTX_buffer_region GL_NV_blend_square GL_NV_conditional_render GL_NV_copy_depth_to_color GL_NV_copy_image GL_NV_depth_buffer_float GL_NV_explicit_multisample GL_NV_float_buffer GL_NV_half_float GL_NV_primitive_restart GL_NV_texgen_reflection GL_NV_texture_barrier GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod GL_SUN_multi_draw_arrays GL_WIN_swap_hint
Window system binding vendor	ATI
Window system binding version	1.4
Window system binding extensions	GLX_ARB_multisample GLX_EXT_import_context GLX_EXT_texture_from_pixmap GLX_EXT_visual_info GLX_EXT_visual_rating GLX_OML_swap_method GLX_SGI_make_current_read GLX_SGI_swap_control GLX_SGIS_multisample GLX_SGIX_fbconfig GLX_SGIX_pbuffer GLX_SGIX_visual_select_group
Direct rendering	Yes
Reset notification strategy	0x0000
Log Messages
[6221:6221:0628/] : InitializeSandbox() called with multiple threads in process gpu-process
[6221:6239:0628/] : The GPU process hung. Terminating after 10000 ms.
GpuProcessHostUIShim: The GPU process crashed!
[3858:3858:0628/] : InitializeSandbox() called with multiple threads in process gpu-process
[3858:3861:0628/] : The GPU process hung. Terminating after 10000 ms.
GpuProcessHostUIShim: The GPU process crashed!
[5094:5094:0628/] : InitializeSandbox() called with multiple threads in process gpu-process
[5094:5097:0628/] : The GPU process hung. Terminating after 10000 ms.
GpuProcessHostUIShim: The GPU process crashed!
Status: Archived
Slated to an old branch and no activity in the bug in over a year suggest that this can be archived.
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