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Issue 176190 Blank page shows for a long time when signing in to Chrome on a slow connection
Starred by 2 users Project Member Reported by tmc...@chromium.org, Feb 14, 2013 Back to list
Status: Fixed
Owner: rogerta@chromium.org
Closed: Feb 2013
Cc: rponnada@chromium.org, ligim...@chromium.org
Components:
OS: ----
Pri: 2
Type: Bug


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We currently redirect Chrome to a blank page in the transition from the Chrome sign in page to the New Tab Page. It turns out that transition can take awhile (upwards of 10 seconds) on slow connections as we check for enterprise policies, sync gets kicked off, etc.  

We should detect when the redirect happens and go directly to the NTP as soon as possible to avoid users seeing the blank page.
 
Comment 1 by tmc...@chromium.org, Feb 14, 2013
Summary: Blank page shows for a long time when signing in to Chrome on a slow connection (was: Bank page shows for a long time when signing in to Chrome on a slow connection)
Comment 2 by rogerta@chromium.org, Feb 14, 2013
I took a quick look, and the delay is not that the blank page itself takes long to load, its that the code waits for the sign in to complete and sync to be set up before navigating to the NTP.  The solution is to navigate right away.  Just need to make sure the error messages if needed still appear correctly.
Comment 3 by rogerta@chromium.org, Feb 15, 2013
Owner: rogerta@chromium.org
Status: Started
Comment 4 by ligim...@chromium.org, Feb 19, 2013
I am seeing this blank page issue when signed in to chrome from chrome://settings which does not load at all. 
But the page loads after a while while signing hotdog menu or web ui sign-in page.

Should I log a new issue ?

Build Used
=======

26.0.1410.10  
Network Connection - Google-A

Comment 5 by ligim...@chromium.org, Feb 19, 2013
Cc: ligim...@chromium.org
Comment 6 by rogerta@chromium.org, Feb 19, 2013
Problem described in comment #4 sounds like a dupe of issue 175672, which I believe is fixed only in 1413 or later.  I don't think we need a new issue.
Comment 8 by dharani@chromium.org, Feb 20, 2013
Labels: -ReleaseBlock-Beta ReleaseBlock-Stable
Since the change won't make it on time for beta, I'm moving this bug to stable for now. Whenever the fix is committed and verified, we could merge it to M26.
Project Member Comment 9 by bugdroid1@chromium.org, Feb 20, 2013
The following revision refers to this bug:
    http://src.chromium.org/viewvc/chrome?view=rev&revision=183575

------------------------------------------------------------------------
r183575 | rogerta@chromium.org | 2013-02-20T18:48:08.207012Z

Changed paths:
   M http://src.chromium.org/viewvc/chrome/trunk/src/chrome/browser/ui/sync/one_click_signin_helper.cc?r1=183575&r2=183574&pathrev=183575

When signing in to chrome explicitly (first run, ntp, wrench) don't wait for
signin manager and/or sync to finish before navigating away from the blank
page.  The user will see the NTP much sooner, with the welcome bubble.  In
the case of a subsequent error, the NTP is reloaded to show the error message
in the bubble.

BUG= 176190 


Review URL: https://chromiumcodereview.appspot.com/12289003
------------------------------------------------------------------------
Comment 10 by rogerta@chromium.org, Feb 21, 2013
Labels: Merge-Requested
Comment 11 by dharani@chromium.org, Feb 21, 2013
Labels: -Merge-Requested Merge-Approved
Project Member Comment 12 by bugdroid1@chromium.org, Feb 21, 2013
Labels: -Merge-Approved merge-merged-1410
The following revision refers to this bug:
    http://src.chromium.org/viewvc/chrome?view=rev&revision=183690

------------------------------------------------------------------------
r183690 | rogerta@chromium.org | 2013-02-21T01:13:15.619699Z

Changed paths:
   M http://src.chromium.org/viewvc/chrome/branches/1410/src/chrome/browser/ui/sync/one_click_signin_helper.cc?r1=183690&r2=183689&pathrev=183690

Merge 183575
> When signing in to chrome explicitly (first run, ntp, wrench) don't wait for
> signin manager and/or sync to finish before navigating away from the blank
> page.  The user will see the NTP much sooner, with the welcome bubble.  In
> the case of a subsequent error, the NTP is reloaded to show the error message
> in the bubble.
> 
> BUG= 176190 
> 
> 
> Review URL: https://chromiumcodereview.appspot.com/12289003

TBR=rogerta@chromium.org
Review URL: https://codereview.chromium.org/12314024
------------------------------------------------------------------------
Comment 13 by rogerta@chromium.org, Feb 21, 2013
Status: Fixed
Cc: rponnada@chromium.org
Labels: TE-Verified-26.0.1410.29
Tested this issue on Win7 & 26.0.1410.29 (Official Build 186597). 
Blank page is not displayed while Sign in though Welcome to Chrome page, NTP & wrench and sign in happened smooth & displayed bubble in NTP.
Project Member Comment 15 by bugdroid1@chromium.org, Mar 10, 2013
Labels: -Area-UI -Mstone-26 -Feature-SignIn Cr-UI M-26 Cr-Services-SignIn
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