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Issue metadata

Status: Fixed
Owner:
Last visit > 30 days ago
Closed: Feb 2013
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Linux
Pri: 0
Type: Bug

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Flash player component update to 11.5.31.138 fails on Linux

Reported by lambda...@gmail.com, Feb 2 2013

Issue description

UserAgent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.28 (KHTML, like Gecko) Chrome/26.0.1397.2 Safari/537.28

Example URL:
any video website www.youtube.com

Steps to reproduce the problem:
1. Open google-chrome 
2. Open any web page that include Flash player like Youtube
3. Flash says that not loading the flash player probably

What is the expected behavior?
Flash player does not working anymore after installing kernel 3.8.0-4 Linux / Ubuntu 13.04 x64

What went wrong?
this is the output from the terminal

valve@valve-HP-Elite-PC:~$ google-chrome
[6068:6093:0202/001708:ERROR:object_proxy.cc(624)] Failed to get name owner. Got org.freedesktop.DBus.Error.NameHasNoOwner: Could not get owner of name 'org.chromium.Mtpd': no such name
[6068:6093:0202/001708:ERROR:object_proxy.cc(624)] Failed to get name owner. Got org.freedesktop.DBus.Error.NameHasNoOwner: Could not get owner of name 'org.chromium.Mtpd': no such name
[6068:6068:0202/001708:ERROR:omnibox_view_gtk.cc(431)] Not implemented reached in virtual void OmniboxViewGtk::ApplyCaretVisibility()
[6068:6068:0202/001709:ERROR:object_proxy.cc(529)] Failed to call method: org.chromium.Mtpd.EnumerateStorages: object_path= /org/chromium/Mtpd: org.freedesktop.DBus.Error.ServiceUnknown: The name org.chromium.Mtpd was not provided by any .service files
[6068:6068:0202/001727:ERROR:omnibox_view_gtk.cc(431)] Not implemented reached in virtual void OmniboxViewGtk::ApplyCaretVisibility()
[32:32:0202/001729:ERROR:ppapi_thread.cc(256)] Failed to load Pepper module from /home/valve/.config/google-chrome/PepperFlash/11.5.31.138/libpepflashplayer.so (error: /home/valve/.config/google-chrome/PepperFlash/11.5.31.138/libpepflashplayer.so: cannot open shared object file: No such file or directory)
[27:27:0202/001729:ERROR:webplugin_delegate_proxy.cc(377)] PluginMsg_Init returned false
[27:27:0202/001729:ERROR:webplugin_impl.cc(268)] Couldn't initialize plug-in
[27:27:0202/001729:ERROR:webplugin_delegate_proxy.cc(377)] PluginMsg_Init returned false
[27:27:0202/001729:ERROR:webplugin_impl.cc(268)] Couldn't initialize plug-in
[6068:6068:0202/001905:ERROR:omnibox_view_gtk.cc(431)] Not implemented reached in virtual void OmniboxViewGtk::ApplyCaretVisibility()
[6068:6068:0202/002256:ERROR:omnibox_view_gtk.cc(431)] Not implemented reached in virtual void OmniboxViewGtk::ApplyCaretVisibility()
[6068:6068:0202/002325:ERROR:omnibox_view_gtk.cc(431)] Not implemented reached in virtual void OmniboxViewGtk::ApplyCaretVisibility()
[49:49:0202/002329:ERROR:webplugin_delegate_proxy.cc(377)] PluginMsg_Init returned false
[49:49:0202/002329:ERROR:webplugin_impl.cc(268)] Couldn't initialize plug-in

Did this work before? Yes before installing kernel 3.8.0-4 Linux, it's worked fine

Is it a problem with Flash or HTML5? Flash

Does this work in other browsers? Yes Firefox 19 and nightly 21 works fine

Chrome version: 26.0.1397.2  Channel: dev
OS Version: 3.8.0-4 / Ubuntu 13.04 x64
 
valve@valve-HP-Elite-PC: ~_006.png
377 KB View Download
Showing comments 21 - 120 of 120 Older
Labels: -Feature-Media Feature-Flash
Status: Untriaged
This is an odd error; I've got a friend experiencing this, and she's seeing "error: /home/[redacted]/.config/google-chrome/PepperFlash/11.5.31.138/libpepflashplayer.so: cannot open shared object file: No such file or directory" even though that file exists.  She says all of the dependencies (as listed by ldd) also exist, and she can successfully dlopen the .so.

Comment 22 by Deleted ...@, Feb 2 2013

I tried the workarounds with no success and finally went to the software center, searched for flash and for some reason it showed that it wasn't installed.  It was working before the update-- I was watching videos!  Anyway, I installed it again and it worked.

Hope this helps someone!

William

Renaming the directory also works.

Here's the perverse bit: /opt/google/chrome/PepperFlash exists. It is version 11.5.31.137, and it works fine once version 138 is disabled. So why on earth is 138 installed to my home directory?

I tried removing 138 from my home directory and dropping it in /opt/google/chrome, which *seemed* to work, but it still showed up as 137 in about:plugins. As intrusive as the gross workaround is, it seems to be the best option now... except I assume a minor release like this is probably a security hole. Rolling back a security patch just to get Flash working seems like a bad idea.
Cc: viettrungluu@chromium.org cpu@chromium.org jsc...@chromium.org
Labels: -Pri-2 Pri-0
Owner: brettw@chromium.org
Happened to me too. Confirmed here. I suspect it's because an out-of-band update.

Disabling the sandbox (not recommended) also fixes the issue.
I have the same problem with Chrome 26.0.1397.2 dev on Arch Linux.
Confirming the bug, Ubuntu 12.04 LTS. 

Confirming previous post that the following procedure appears to fix the problem.

Going into chrome://plugins and disabling 11.5.31.138 and enabling 11.2 r202, then closing Chome and restarting Chrome enables both flash versions. Disabling 11.5.31.135 is impossible unless you don't close or restart the browser.

Comment 27 by Deleted ...@, Feb 2 2013

Im having the same issue.  Started today.  Google Chrome 24.0.1312.57, Ubuntu 12.10 Kernel 3.5.0-23-generic  NO FLASH. I didn't realize I needed it so much.
I don't 11.2.r202. I have Adobe Flash Player - Version: 11.5.31.138 and /opt/google/chrome/PepperFlash/libpepflashplayer.so. And I can't disable one without automatically disabling both.

I am on Ubuntu 12.10 64bit and Chrome Version 24.0.1312.57
Confirmed. Same problem here @ Mint 14 (3.5.0-17-generic #28-Ubuntu SMP Tue Oct 9 19:31:23 UTC 2012 x86_64 x86_64 x86_64 GNU/Linux)

[55:55:0202/052943:ERROR:ppapi_thread.cc(244)] Failed to load Pepper module from /home/peter/.config/google-chrome/PepperFlash/11.5.31.138/libpepflashplayer.so (error: /home/peter/.config/google-chrome/PepperFlash/11.5.31.138/libpepflashplayer.so: cannot open shared object file: No such file or directory)

well ... it does exist.

peter@mainframe:~$ ll /home/peter/.config/google-chrome/PepperFlash/11.5.31.138/ | grep flash
-rwxr--r-- 1 peter peter 16415376 Feb  2 04:12 libpepflashplayer.so

(currently modified to 744 which is not necessary obviously)

Comment 30 by Deleted ...@, Feb 2 2013

If you can't disable each flash version try this:
~/.config/google-chrome/PepperFlash contains version 11.5.31.138
If you rename this directory, Chrome will use the one located in /opt/google/chrome/PepperFlash which contains the version 11.5.31.137.
Unfortunately, 11.5.31.138 was pushed out via the component updater, and using plugins from the component updater doesn't work on Linux (and breaks stuff, due to the way plugins are loaded). :(

So deleting ~/.config/google-chrome/PepperFlash should fix things (unfortunately falling back to .137) ... and since we've stopped pushing .138, it won't reappear.
Labels: Hotlist-ConOps
We're also receiving reports from Linux users in the help forum. We'll advise users to follow the steps in Comment #31

Reference: https://groups.google.com/a/googleproductforums.com/forum/#!topic/chrome/PEgELQH5zcg
https://groups.google.com/a/googleproductforums.com/forum/#!topic/chrome/fJN1d6_9u1E
I can confirm the same issue with Linux Mint Mate 14. Basically one minute Flash worked fine in Chrome, the next it didn't. Instead I got the message "couldn't load plug-in" as detailed above. Flash worked fine in Firefox. Following the suggestion in Message #31, I've renamed the PepperFlash folder to "PepperFlash2" and Flash works fine again (now running version 11.5.31.137 when I check under chrome://plugins. Earlier I had disabled Flash 11.5.31.138, which forced version 11.2.xx.xxx to work, but quality was degraded.   
Thanks removing ~/.config/google-chrome/PepperFlash fixed the problem for me.

Comment 35 by caf4...@gmail.com, Feb 2 2013

Renamed ~/.config/google-chrome/PepperFlash

~/.config/google-chrome/PepperFlash-old

worked
Hope later someone will give an idiot-friendly fix. It's not as though the problem is entirely new.
Makes me wonder what direction the corporation is headed.
Confirmed Ubuntu 12.10 64bit with

Google Chrome	24.0.1312.57 (Official Build 178923)

Also, Removing the directory ~/.config/google-chrome/PepperFlash fixes the issue.

Comment 38 by Deleted ...@, Feb 2 2013

yep removing the directory works. What a dumb problem.

Comment 39 by Deleted ...@, Feb 2 2013

Did nobody test this change

Comment 40 by Deleted ...@, Feb 2 2013

Confirmed Xubuntu 12.10 64-bit with Google Chrome 24.0.1312.57. Removing the directory ~/.config/google-chrome/PepperFlash fixes the issue.

Comment 41 by aect...@gmail.com, Feb 2 2013

Confirmed uubuntu 12.10 64-bit with Google Chrome 24.0.1312.57 (Official Build 178923) . Removing the directory ~/.config/google-chrome/PepperFlash fixes the issue.

Comment 42 by pdk...@gmail.com, Feb 2 2013

Google Chrome "Stable" channel strikes again.
"Hope later someone will give an idiot-friendly fix. It's not as though the problem is entirely new."

It started today and a few-click fix has been stated over and over:

1. chrome://plugins/
2. Click on "+Details" in the top right-hand corner.
3. Under "Adobe Flash Player (2 files)", "Disable" version 11.5.31.138
Screenshot from 2013-02-02 20:38:39.png
24.2 KB View Download

Comment 44 by caf4...@gmail.com, Feb 2 2013

Alistair did you remove or rename
~/.config/google-chrome/PepperFlash

Comment 45 by Deleted ...@, Feb 2 2013

also on 10.04

Comment 46 by Deleted ...@, Feb 2 2013

Come on, what the heck?? :( No problem fixing it myself but maybe not for all of my not so computer wise friends, on whose computers i installed Ubuntu and Chrome.. It's saturday, and i REALLY don't feel like getting calls from angry ppl complaning about that "linux shit that you installed on my computer".. PUSH OUT A FIX FAST!

Thank you
No, Carl - I just clicked "Disable" for the Pepper plug-in.

I wouldn't advise removing or changing permissions of plug-ins that were installed either manually or by your package-manage. Removing it would have the same effect but I don't see the point when this issue has only just been introduced and seems like it'll affect everyone using Adobe's Flash plug-in for x86_64 Linux so it'll probably be fixed very quickly. :-)
#31 did the trick.
If you can't find the folder: "Ctrl + . " shows hidden files 
birdstr...@hotmail.com: Send your friends an e-mail or tell them to watch
YouTube with Firefox this weekend as it is saturday and maybe no one is
patching this right now.

Comment 50 by Deleted ...@, Feb 2 2013

Removing the ~/.config/google-chrome/PepperFlash folder makes Chrome use the one still in /opt/google/chrome/PepperFlash/ which is 11.5.31.137. Disabling it like Alistair did gives us the old 11.2 one (last NPAPI one for Linux)

Comment 51 by Deleted ...@, Feb 2 2013

Alistair, the problem is i uninstalled firefox :P I guess i could explain how to install FF from the Software Center but like i said some of them are not so computer wise :)

Comment 52 by Deleted ...@, Feb 2 2013

32 bit Debian Linux - current stable release

Could not load plugin problem. Solution for above

sudo apt-get remove google-chrome-stable
sudo apt-get purge google-chrome-stable

download latest .deb package

sudo dpkg -i google-chrome-stable_current_i386.deb

This installed Chrome release

google-chrome-stable (24.0.1312.57-r178923)

which fixed the problem.

After install chrome://plugins/ reports Flash Version

Adobe Flash Player (3 files) - Version: 11.5.31.137
Shockwave Flash 11.5 r31


Has Google released a fix
Better to copy ~/.config/google-chrome/PepperFlash/11.5.31.138/* to /opt/google/chrome/PepperFlash before chmod 0 11.5.31.138 subdirectory.
All you need to do is delete the PepperFlash directory in your ~/.config/google-chrome/ directory. They are no longer sending out .138 so chmodding and copying etc is not needed anymore.
Thank you for the info

chmod -R 0700 $HOME/.config/google-chrome/PepperFlash
rm -rf $HOME/.config/google-chrome/PepperFlash

No update :)

Cc: -cpu@chromium.org cevans@chromium.org jln@chromium.org jorgelo@chromium.org
+linux sandbox people. This is Linux only, so can you think of a recent change that would have regressed this?

Comment 57 by Deleted ...@, Feb 2 2013

Thanks  guys Nasty workaround really worked for me 
Cc: cpu@chromium.org
@cpu - Or maybe it's a component updater issue?
i just actived the flash player 11.2 and i still wait for fixing the problem 
Cc: -jln@chromium.org -jorgelo@chromium.org -cevans@chromium.org
Verified this is a component update bug, not a sandbox issue. A fix is being developed.

Comment 61 by arm...@gmail.com, Feb 2 2013

ubuntu 12.04

delete the PepperFlash directory in your ~/.config/google-chrome/ directory
Until this is fixed, just an FYI that from YouTube you can append &html5=True to any URL and bypass Flash or use &webm=1 in any YouTube search to find supported videos. HTML5 / WebM video is superior anyway. Flash needs to die...
 Issue 173847  has been merged into this issue.

Comment 64 by Deleted ...@, Feb 2 2013

Hope this is fixed soon. I have been unable to procrastinate without youtube. I have gotten so much done this morning and that's just not the person I want to be. 

Comment 65 by Deleted ...@, Feb 2 2013

Same problem on windows =|

Comment 66 Deleted

Comment 67 by Deleted ...@, Feb 2 2013

Same Problem on Arch Linux x86_64, work around is working.
Summary: Flash player component update to 11.5.31.138 fails on Linux (was: Flash player does not working anymore)
Re: comment #64 - If you're having an issue on Windows please file a separate bug detailing exactly what it is. This bug refers to an issue on Linux that cannot occur on Windows.
PLEASE STOP reporting that you have the same problem or that the workaround works. We know. Every time you comment here, you send out 100 emails.

2 other things:
Why is this issue still "Untriaged"?
Folks here might be interested in http://www.youtube.com/html5
HTML5 is not the best choice for majority flash webpage

Comment 71 by Deleted ...@, Feb 2 2013

Good.  100 emails deserve to be sent because this hasn't ACTUALLY been fixed yet.  A manual workaround is NOT acceptable.  If we want to move linux forward as an operating system, people need to realize that the average computer user is NOT going to dig through forums to find a solution, then go through and delete files to fix things.  These sort of things need to be fixed by the people who created the bug in a very timely matter (aka within a couple of hours, TOPS)!

Comment 72 Deleted

Comment 73 by Deleted ...@, Feb 3 2013

can confirm and reproduce problem.
Google Chrome 24.0.1312.57 (Official Build 178923)
running on Ubuntu 12.04 
Shockwave Flash 11.5 r31     Version: 11.5.31.138

Keep seeing "couldn't load plugin" on youtube.  With HTML5 enabled in Chrome, SOME youtube videos will play, but certainly not all of them.


I am waiting for fix also. The Original flash plugin have the bad color problems. I am using a completly custom Kernel and started have the same problem. Flash plugin does not load.
Waiting for fix!

Comment 76 by Deleted ...@, Feb 3 2013

How do you delete the PepperFlash folder? I dont have the option when right clicking. Im using Ubuntu 10.04

Comment 77 by Deleted ...@, Feb 3 2013

you can delete the folder with a rm -rf in the command line.  rm -rf ~/.config/google-chrome/PepperFlash/

For the bad color just right click in the video and tell it to disable hardware acceleration for now.  
Or just delete the files inside of it...
Home Folder / control H to show hidden / .config / google-chrome / PepperFlash

Comment 80 by Deleted ...@, Feb 3 2013

Can confirm the issue have the same problem with Ubuntu 12.10
Best solution: uninstall chrome and reinstall, that it work fine again (least for me)

Comment 82 by Deleted ...@, Feb 3 2013

Confirming the problem appeared on Beta Chrome on openSUSE 12.1, and removing  ~/.config/google-chrome/PepperFlash fixes it.

Comment 83 by Deleted ...@, Feb 3 2013

It seems to be the latest version (11.5.31.138) of PeppeFlash that is borked,
future proof workaround, this will make chrome use the base version of PepperFlash
found in /opt/google/chrome/PepperFlash until a new version is pushed

Just removing the PepperFlash dir will only work for a short whie,
the faulty dir is recreated fairly quickly.

fix it like so: 
rm $HOME/.config/google-chrome/PepperFlash/11.5.31.138/*
chmod a=rx $HOME/.config/google-chrome/PepperFlash/11.5.31.138

if you do as the previous suggestions chmod 000 .../PepperFlash
all future updates will fail !

It is true that it will recreate the PepperFlash dir, but it won't fetch .138 for now. Deleting the PepperFlash dir is just a catch-all fix.

Comment 85 by Deleted ...@, Feb 3 2013

#43 fixed the issue for me.
Thanks.

Comment 86 by h...@eilbek.net, Feb 3 2013

Thanks for workaround/tip #31 - Flash 11.5.31.137 is working fine (CentOS6-up-to-date).
11.5.31.138 isn't working for me ! all steps thay i found it for sloving the problem is not working :( i still wait the update

Comment 88 by Deleted ...@, Feb 3 2013

Delete Pepperflash folder worked for me. Delete PEPERFLASH from this directory and restart Chrome. This worked for me.

%LocalAppData%\Google\Chrome\user data\  
#88, this methode is valable only for Windows, this issue is affect Chrome 26 under Linux and not under Windows
#89 Well hang on a second there, lambda. It happens for me too on Chrome 24 (stable channel) with 32-bit Linux 3.5. Should I file a separate bug for each kernel and processor that I use too? :( Comments regarding Windows must surely be useful information here since it doesn't seem like the kernel was at fault, but Chrome.

Meh, whatever I guess, as long as it gets fixed soon. :-)
#90 I understand what you means, so the problem is the flash 11.5.31.138 is worked before installing the latest kernel 3.8.0-4, i mean, the Windows version now is still using the 11.6 Flash so thers's no issue about flash on Windows because the 11.6 working fine, under linux there's bugs that affect the sound quality too

Comment 92 Deleted

Comment 93 by Deleted ...@, Feb 3 2013

Have same problem, using Ubuntu 12.04

Tried this solution and it works
copy past first point in chrome address bar and work on the following.

1. chrome://plugins/
2. Click on "+Details" in the top right-hand corner.
3. Under "Adobe Flash Player (2 files)", "Disable" version 11.5.31.138
The steps in comment #93 worked for me on Ubuntu 10.04 and seem the most sane of the solutions, at least to me...
Is there a way to download an older libpepflashplayer.so? When I disable v11.5.31.138 Flash resorts to a non-pepper based plugin at v11.2 and the performance is horrible. The version in my /opt/google/chrome/PepperFlash/ also appears to be at v11.5.31.138
Victor: I grabbed v11.5.31.137 out of google-chrome-beta version 25.0.1364.58-r179520 from pool/main/g/google-chrome-beta/google-chrome-beta_25.0.1364.58-r179520_i386.deb on Google debian repo for Chrome:

deb http://dl.google.com/linux/chrome/deb/ stable main

Note that I tried *everything* I could think of to be able to put it in ~/.config/google-chrome/PepperFlash/11.5.31.137 but it keeps getting overwritten by 11.5.31.138, I guess in some automatic/background upgrade process. Despite my comment in #94, I ended up using "chmod 000" to get Chrome to use 11.5.31.137 from /opt/google/chrome/PepperFlash/ ...
Lester: Thanks. That worked. I run with the unstable version and since the PPA didn't have the previous package containing *137, I assumed stable and beta didn't either. 

Comment 98 Deleted

Comment 99 Deleted

Comment 100 by Deleted ...@, Feb 4 2013

I first deleted the PepperFlash fold but Google Chrome still couldn't load the plug-in. After following Alistair's instructions, it worked. Thanks!
There seems to be a good amount of conflicting information IMO.

Rename or Delete of
~/.config/google-chrome/PepperFlash

Yes, the folder will reappear but you will find it is empty. 
If you rename the original folder like me, you will notice that folder is not empty.

Since I renamed the original problem folder, I have NOT had to do the fix process again and have not had any problems at all.
 Issue 173825  has been merged into this issue.
I tried this...
rm -rf ~/.config/google-chrome/PepperFlash
didn't seem to work so I tried this:
https://code.google.com/p/chromium/issues/detail?id=173790#c43
it works now.

Comment 104 by Deleted ...@, Feb 4 2013

Agreed with #103
Cc: brettw@chromium.org jeffreyc@chromium.org
Owner: lafo...@chromium.org
Status: Assigned
We should be able to get this fixed on the Stable channel today, and the Beta channel tomorrow.

Apologies for the inconvenience.
Labels: Restrict-AddIssueComment-EditIssue
Stable build 24.0.1312.68 has been pushed out to Linux to fix this problem.
Dharani/Anthony, we're still receiving reports from Linux users who have updated to 24.0.1312.68, but report that the Flash plugin still doesn't load.

Deleting the PepperFlash folder as mentioned in Comment 31, still resolves the issue.

Reference: https://productforums.google.com/forum/#!topic/chrome/PEgELQH5zcg
24.0.1312.69 is pushed to Linux yesterday morning. It should fix the problem. Could you please check with users if they are still seeing the issue with latest one?
Will do. Thanks Dharani!
Cc: rohi...@chromium.org pavanv@chromium.org
 Issue 174686  has been merged into this issue.
Only one user has chimed in on the forum after Feb. 8 mentioning needing the workaround on .69:

"Chrome 24.0.1312.69 on LMDE and had to perform rm -R  ~/.config/google-chrome/PepperFlash. I restarted Chrome and it fixed Flash"

Should this bug be marked Fixed?
To be clear, I was referring to users quieting down after Feb. 8 in the Chrome Forum thread:

https://productforums.google.com/forum/#!topic/chrome/PEgELQH5zcg
Labels: Mstone-24
Status: Fixed
I think we can mark this as Fixed, yes.
 Issue 173800  has been merged into this issue.
 Issue 174105  has been merged into this issue.
Project Member

Comment 117 by bugdroid1@chromium.org, Mar 10 2013

Labels: -Feature-Flash -Mstone-24 Cr-Content-Plugins-Flash M-24
Project Member

Comment 118 by bugdroid1@chromium.org, Apr 5 2013

Labels: Cr-Blink
Project Member

Comment 119 by bugdroid1@chromium.org, Apr 6 2013

Labels: -Cr-Content-Plugins-Flash Cr-Internals-Plugins-Flash
Cc: -jeffreyc@chromium.org
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