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Starred by 6 users
Status: WontFix
Owner: ----
Closed: Jul 2014
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: All
Pri: 3
Type: Bug



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Error 126(net::ERR_SSL_BAD_RECORD_MAC_ALERT) while accessing website.
Reported by arsids@chromium.org, Sep 13 2012 Back to list
The below data is provided based on user reports in 'GoogleFeedback'. We did not reproduce the issue.
100+ users have reported this issue in 'GoogleFeeback' since 09/07

Chrome Version       : 21.0.1180.89 (M21 Stable)
URLs (if applicable) : NA

Other browsers tested:NA

What steps will reproduce the problem?
1.Navigate to google site or any random site

What is the expected result?
Page should be loaded 

What happens instead?
Users get "Error 126(net::ERR_SSL_BAD_RECORD_MAC_ALERT)" while accessing website.

Additional Information: 
48% of the reports are from locale RU and having Win 7 operating system. 
59% of the reports have reported this issue with google related sites.

NOTE:
We are unable to reproduce the issue (with locale as EN) in Chrome:"22.0.1229.39 beta" version on Ubuntu OS

For more details, refer the user reports below:
http://goto.google.com/401746549
http://goto.google.com/401680437
http://goto.google.com/401596597
http://goto.google.com/401445093

For further more user reports, refer the below cluster URL
http://goto.google.com/1845754
 
Comment 1 by an...@nadox.se, Sep 14 2012
https://chromiumcodereview.appspot.com/10918099 
the issues started after this patch by the hour.

I´ll post more of my research soon. I´ve had alot of users around the Sweden (Local as SE) area that have this, reports are droping in all the time.
Comment 2 by an...@nadox.se, Sep 14 2012
It´s most likely to be a error related to SSLV3.

I have a full report with info that change during research:
https://docs.google.com/document/d/1_-0mG-_Od5Q1E6Nq6hc_Jx8FPEcjCVMr7qJ2mH8bEmM/edit

quick report:
----------------
Solutions:
Step 1:
Delete cache and other browser data

Step 2:
Change DNS to google´s 8.8.8.8

The above 2 steps only work for a day or so then the errors comes back.

Workaround 2:
Change your modem/router OR upgrade its firmware.
It seems that routers/modems from many manufacturers have this problem, at least: TP-Link, D-Link, Buffalo, ZTE and Telewell.

Workaround 2:
You can try to change the MTU value from your router/modem to 1400


Both OSX users and Windows 7 users have reported error and from areas around the world:

Preston, United Kingdom PR11RY
Richmond, Virginia, United States 22109
Reykjavik, Iceland
Vienna, Austria

tests can be made with "firefox":

    * Open "about:config" in your browser
 
    * type "ssl" into the filter box
 
    * Double click on the following to set them to true (enable them):
      security.enable_ssl2
      security.ssl2.rc2_128
      security.ssl2.rc2_40
      security.ssl2.rc4_128
      security.ssl2.rc4_40
 
    * Double click on the following to set it to false (not enabled)
       security.enable_ssl3

    * You may need to close the browser and restart it to ensure these
      settings take effect.  Reversing the above setting will restore the
      browser back to defaults

Comment 3 by royans@chromium.org, Sep 20 2012
Cc: royans@chromium.org
Labels: -Pri-2 Pri-3 Hotlist-Enterprise
"SSL_ERROR_BAD_MAC_ALERT" is described as "SSL peer reports incorrect Message Authentication Code."
This could happen due to various reasons. One of the common reasons is clock being out of sync. Use a tool like http://browserinformation.appspot.com to check if the system time on the affected device is correctly set.

Comment 4 by an...@nadox.se, Sep 20 2012
Updated document with timesync fixes, going to test it during this day.
Project Member Comment 5 by bugdroid1@chromium.org, Mar 10 2013
Labels: -Area-Internals Cr-Internals
I am getting this error with Chrome OS 28 on one site too. 

The Server in question is needs ssl3 for various reasons. when i force Chromium on Ubuntu too use SSL3 it works. 

It also worked fine with Chrome OS 27.

btw the server is only avaiable for two /21 networks
Comment 7 by cmp@chromium.org, May 4 2013
Labels: -Build
Comment 8 by Deleted ...@, Jul 16 2013
I just reset my Kaspersky settings and it worked.
Comment 9 by Deleted ...@, Jul 30 2013
Please fix this issue ASAP.  Effects one of my favorite sites!!
Comment 10 by roy...@google.com, Aug 13 2013
I suspect recent reports of this issue was due to crbug/260358 which recently got fixed (but not available on stable yet)
Comment 11 by Deleted ...@, Aug 15 2013
thanks #8 shantanu...@gmail.com,
i suffered  from this error a long time, your comment is helpful. Thanks a lot.
Cc: msrchandra@chromium.org
Labels: Needs-Feedback
Not able to reproduce the issue on latest stable 34.0.1847.116.
@arsids: Could you please verify and confirm and update the behavior.
Thanks in Advance.
Labels: -Needs-Feedback
Status: WontFix
Closing the issue due to lack of user response. Please feel free to file a new one if you encounter again.
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