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Issue 139953 link

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Issue metadata

Status: Fixed
Closed: Nov 2012
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 2
Type: Bug

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Video playback fails on YouTube or any flash based site

Reported by, Aug 1 2012

Issue description

Chrome Version: 21.0.1180.60
OS Version: 6.1 (Windows 7, Windows Server 2008 R2)
URLs (if applicable) :
Other browsers tested:
  Firefox 14.x : OK
      IE 7/8/9 : OK

What steps will reproduce the problem?
1. Visit the YouTube site.
2. Play a video.

What is the expected result?
The video should play with sound.

What happens instead?
Every video stops at exactly 0:11 seconds. During the 11 seconds play, no sound is produced. The issue can be reproduced on every site that has a flash based player.

Installing version 20 solves the issue.

UserAgentString: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.1 (KHTML, like Gecko) Chrome/21.0.1180.60 Safari/537.1

Showing comments 149 - 248 of 248 Older
I did some tinkering around with the Google Chrome files and now I am able to watch the videos again.  Not sure exactly what I did but I believe I removed the guts of the new chrome browser and went back to using the version I had before it.  I also uninstalled the Google Chrome in the control panel.  Seems that there must have been a file changed  or added to our systems when we signed in to Chrome?  Anyway hope they fix it.
Can't reproduces with Version 22.0.1221.1 dev

Sound works all right for all videos and songs and also Firefox.
Disabled Pepper Flash and everything got back to normal.
Using Windows 8 64-bit latest preview.

System specs in the attached file
60.4 KB View Download
Chrome Version: 21.0.1180.60 Working!!!!!!!
OS Version: Windows 7 Professional

I double clicked my volume icon on the task bar and a High Definition Audio Driver automatically installed.  I had to take out the audio board from my computer a while back since it was fried so your situation may be different.  I would try uninstalling the HighDef Audio Driver and then reinstalling and updating.  Hope it helps someone.
I do not have a sound problem, I have bigger problems! I am an admin on a flash based game. We have a TON of users complaining about not being able to load the game right after the new Chrome started rolling out. Disabling flash solves the problem, but my active users are dropping every day and send in tickets.

How do we proceed? How do we debug?

Comment 154 by Deleted ...@, Aug 5 2012

After the last update 21 of chrome, youtube stop at 3 seconds and no sound for me aswell.
I searched google and found this site.
The problem dissapears after disabling pepperflash
Type:	PPAPI (out-of-process))

I have attached full dxdiag of my system.
32.1 KB View Download
same problem here
win7, sennheiser usb soundcard, 21.0.1180.60 m , 
Same here: Watching videos with my Logitech G35, no audio
but if i watch them with my normal Sound Card, it works (at the moment, i dont know how long)

Google Chrome	21.0.1180.60 (m)
Betriebssystem	Windows 7 or Server 2008 R2 SP1 64 bit
Flash plugin C:\Users\M4dMike\AppData\Local\Google\Chrome\Application\21.0.1180.60\PepperFlash\pepflashplayer.dll
Flash plugin	11,3,300,268 C:\Users\M4dMike\AppData\Local\Google\Chrome\Application\21.0.1180.60\gcswf32.dll (not used)
Flash plugin	11,3,300,270 C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_3_300_270.dll (not used)
--- Crash data ---
Crash Reporting	Enable crash reporting to see crash IDs
For more details
--- GPU information ---
Graphics card	ATI Radeon HD 5800 Series
Driver display name	aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver name (strong)	oem113.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_Evergreen:8.980.0.0:pci\ven_1002&dev_6898
Graphics card	NVIDIA GeForce 9500 GT
Driver display name	nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver name (strong)	oem111.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section005:\ven_10de&dev_0640
--- GPU driver, more information ---
Vendor Id	0x1002
Device Id	0x6898
Driver vendor	Advanced Micro Devices, Inc.
Driver version	8.980.0.0
Driver date	5-22-2012
Pixel shader version	3.0
Vertex shader version	3.0
GL version	
Hi, same problem with the last update of chrome videos stop and do not hear the audio, solved the problem by disabling pepperflash, Wind.7 OS x64 - 2 GTX 580 SC SLI - Asus audio card DX2 CPU i7 3770k etc.. etc..
Canary now works for me !
Please update Chrome 21 asap !
@157: disabling pepperflash works 4 me as well.
To repeat, disabling Pepper Flash does will help us solve anything. Please test Chrome canary <> and see if it resolves the problem. Otherwise, we won't know if you're still having issues before we permanently remove the legacy Flash plugins.
Chrome Canary fixes the issue, thanks for the support.

Will chrome automatically download the update when available ?
Yep, Canary fixed it :) Great work!
Canary seems to fix it for me too.
Thank you for the information. We plan on deploying the fix from canary channel to stable very soon. We just need people who were experiencing Flash audio issues to verify that the changes to canary channel resolves the problem.
Canary fixed it for me,too; but is it stable?

Comment 166 by Deleted ...@, Aug 6 2012

Through Windows Audio-Panel I'm constantly switching between HDMI-2.0 Monitor Sound (YT plays well) and 7.1 Headset (YT broken)..Bug first occured few days ago, but now Canary seems to have fixed it for me as well!
as already stated above, this is the problem (too many overinstalls of flash player). solution: 
Here’s how to fix it if your curious:
Go to chrome://plugins/ then look to the far right there is a +Detail button make sure that is expanded. Then disable all verzions of flash player except 11,3,300,268 then it should work.

Comment 168 by Deleted ...@, Aug 6 2012

No more problems with canary 22.0.1228.0 for me. Cheers!
Not sure if this is the right thread but after getting the latest version of Chrome, my Flash game on Facebook stopped loading for most users.  After disabling the PepperFlash plugin the game loads fine.  I checked Canary and the issues is NOT solved there either.  Please let me know if there is anything I can do to help you reproduce the problem or if we should move this to another thread.

Comment 170 by Deleted ...@, Aug 6 2012

Yeah, this is the right section. The Chromium team still havent fix the damn problem with an update.
Canary solved the problem for me(the audio, and playback stoping after 11sec)

Thanks, please push it to the stable one
Thanks again
Canary solved the problem for me(the audio, and playback stoping after 11sec)

Thanks, please push it to the stable one
Thanks again
Thanks, downloaded Canary, and it fixed it.
 Issue 140740  has been merged into this issue.

Comment 175 by Deleted ...@, Aug 7 2012

I am running Windows 7 Pro 64bit and lost sound on Chrome for last several days.

My fix - Went into sound settings and Disabled AMD HDMI OUTPUT.  
I'm using 5.1 Surround As well. Sound is back and Videos do not stop at 11 seconds any more.
 Issue 140727  has been merged into this issue.
Status: Started
This should be fixed on Canary for 99.99% of people, and in Beta pending release to Stable.
When are you going to fix this? I can't even see some flash sites anymore...

Comment 179 by Deleted ...@, Aug 7 2012

I am having a similar problem on the video at this link:

This problem is not resolved by the latest beta (21.0.1180.64 beta-m), although I have not tested in Canary. Like the other complaints above, I find the problem is resolved if I disable the Pepper Flash plugin (pepflashplayer.dll).

Comment 180 Deleted

I try chrome canary v22.0.1229.0 is presented replicate not correctly by playing flash video on youtube every video stops at 0:11 seconds Exactly.

Win7 x64 Ultimate
Nvidia 301.42 WHQL GPU 430
Google Chrome 22.0.1229.0 (Official Build 150285) canary
WebKit 537.4 (@ 124,835)
V8 JavaScript
Flash 11,3,300,268


Flash (3 files) - Version:

Shockwave Flash 11.3 r31
Name: Shockwave Flash
Description: Shockwave Flash 11.3 r31
Location: C: \ Users \ xxxxxx \ AppData \ Local \ Google \ Chrome SxS \ Application \ 22.0.1229.0 \ PepperFlash \ pepflashplayer.dll
Type: PPAPI (out of process)
MIME types:
MIME Type Description File Extensions
application / x-shockwave-flash Shockwave Flash
. swf
application / futuresplash FutureSplash Player
. spl

Name: Shockwave Flash
Description: Shockwave Flash 11.3 r300
Version: 11,3,300,268
Location: C: \ Users \ xxxxxx \ AppData \ Local \ Google \ Chrome SxS \ Application \ 22.0.1229.0 \ gcswf32.dll
MIME types:
MIME Type Description File Extensions
application / x-shockwave-flash Adobe Flash movie
. swf
application / futuresplash FutureSplash movie
. spl

Name: Shockwave Flash
Description: Shockwave Flash 11.3 r300
Version: 11,3,300,270
Location: C: \ Windows \ SysWOW64 \ Macromed \ Flash \ NPSWF32_11_3_300_270.dll
MIME types:
MIME Type Description File Extensions
application / x-shockwave-flash Adobe Flash movie
. swf
application / futuresplash FutureSplash movie
. spl

Other browsers tested:
IE 9: OK

Comment 182 by Deleted ...@, Aug 7 2012

Having the same problem I noted above in version 21.0.1180.75 beta-m. Same fix.

Quoted for reference:

I am having a similar problem on the video at this link:

This problem is not resolved by the latest beta (21.0.1180.64 beta-m), although I have not tested in Canary. Like the other complaints above, I find the problem is resolved if I disable the Pepper Flash plugin (pepflashplayer.dll).

Comment 183 by Deleted ...@, Aug 8 2012

I have the same issue video playback on youtube stops at 11 seconds on other video sites it stops at 2 or 5 seconds most videos have no sounds yet a small amount do
43.9 KB View Download
Chrome has updated itself to version "22.0.1229.0 dev-m" but the problem still remains. 
Version "22.0.1230.0 canary" works fine however.

Chrome has updated itself to version "22.0.1229.0 dev-m" but the problem still remains. 
Version "22.0.1230.0 canary" works fine however.

Comment 186 by Deleted ...@, Aug 8 2012

This may have already been addressed but if I visit the html5 website and then go to YouTube the audio is activated once the html5 page loads and then I can hear sounds from Google chrome. I still have 7.1 surround sound on because I do not know how to deactivate it on my steel series headset.
HTML5 video works and plays fine for me. Still having issues on YouTube ect.
Attached my system specs.
35.7 KB View Download
Simple "me too" or "when are you going to fix this" comments are not helpful. Please provide details about your particular system (OS, sound/video hardware, driver versions, version of Chrome) and details about the exact problem you're encountering.

We believe the problem should be fixed as of the latest Chrome 21 update for the great majority of people who experienced this issue. That said, we'd like to hear about anyone who's still encountering problems (and on what sites, in what situations, etc.).
For me the problem persists even after the update Chrome 21, I still do not
hear the audio and video clips will stop working after a few seconds, My OS
is Windows 7 x64 - 3770k cpu i7 gtx 580 video card in SLI - Asus audio
system Xsonar D2X - 2 Intel SSDs, all drivers are updated including the
BIOS of the motherboard.
I can reproduce the problem with 21.0.1180.75 beta-m and with 22.0.1230.1 canary, but I have something that may help you: when I don't have speakers or headphones plugged in, the problem occurs. As soon as I plug in headphones and reload the page, I get full playback with sound and the video does not stop anymore.
Dxdiag information (64 bit version) for both cases is attached.
BTW: the videos buffer stops filling after about double the time I have functional playback when the problem occurs. I get playback for 3 to 11 seconds (differing by site), buffer on youtube is filled to about twice as much and I can skip over the break manually (I get another 11 secs of playback then).
DxDiag-no headphones + problem.txt
51.4 KB View Download
DxDiag-with headphones + no problem.txt
51.7 KB View Download
OK here is a dxdiag file. To reiterate, Flash audio (e.g. Youtube) does not work on Version 22.0.1229.0 dev-m. It does work on Version 22.0.1230.1 canary, and all other non-Chrome browsers. I do not get this "11 second" problem other people have mentioned.
43.1 KB View Download

Comment 192 by Deleted ...@, Aug 9 2012

Same problem, stops at 7 seconds, diag attached.
27.1 KB View Download
I have installed the Stable Channel update to version 21.0.1180.75, but still have issues with Audio and Video Playback when Pepper Flash is enabled. This is easily reproduced using the Citrix Audio Driver over an ICA connection. 

Comment 194 Deleted

Labels: -Pri-0 -ReleaseBlock-Stable Pri-1
i am removing this as a blocker for now and movign to p1. will take any further merges as needed.
I'm still experiencing audio latency issues using lattest Flash Pepper on Canary. (and none with the Adobe one)
 Issue 140602  has been merged into this issue.
Version 22.0.1229.2 dev-m still fails.
Adding DX Diag from the Window Server 2003 x32 platform which reproduces the no sound and video playback stopping issue at 12 seconds post the 21.0.1180.75 update. Any youtube video will reproduce the issue. 
21.2 KB View Download

Comment 200 by, Aug 10 2012

No sound with latest dev chrome with pepperflash , disabling pepperflash 
and enabling the default one works .

Changing audio from surround - 5.1 to 2.1 fixes the issue , though is inconvenient ,
as I work and need an active surround configuration .

Using latest chrome dev on Windows 7 64 .

Thanks .
Same problem with 22.0.1229.2 (Official Build 150678) dev-m on Win 7 x64. Build as is specified earlier in the thread. Video stopping at 11 seconds. 

The DXDiag for this machine is on comment 132.

Comment 202 Deleted

I'd like to add that there are issues with the embedded flash youtube video player as well.

I don't get any video playback at all (progress indicator just spins and spins) in an embedded YouTube video player in Chrome 21 or 22: try playing any video in the flash asset on 

Disabling Pepper Flash results in normal playback.

Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.4 (KHTML, like Gecko) Chrome/22.0.1230.1 Safari/537.4
22.0.1230.1 (Official Build 150565) canary
Shockwave Flash 11.3 r31
--\Google\Chrome SxS\Application\22.0.1230.1\PepperFlash\pepflashplayer.dll

Here is a variation: I had *no* audio playback device (my USB audio device was disconnected) and all videos stopped at 11s. Pepperflash. Plugged USB audio device back in, no problems anymore, video plays fine.

So it isn't just 5.1 that kills it, not having an audio device kills it. And yah, I watched quite a few videos with no audio device :)

Running 21.0.1180.79 m on Win7x64

My situation is similar to #190 and #205: i Have an HP Pro 3400 Series MT without internal speaker, so typically the speaker icon in the tray has a red X. In this situation, flash videos stop after 3-4 seconds. If i connect an headphone in the front jack, the video play smoothly.
Problem still exists in Version 22.0.1229.8 dev-m.
@190,205,206 that is  issue 140575 . It's fixed in Canary, but not yet merged to Chrome 21 yet. 
Labels: -Mstone-21 Mstone-22
I'm going to bump this to M22 for any remaining issues. If you're still having problems, please give details here. (Note that Flash videos stopping when no audio output is available is  issue 140575 , as indicated by @208.)

Comment 210 by, Aug 17 2012

Occasionally the issue comes back even though I've changed my audio settings. Restarting chrome fixes it so its not as big of an issue anymore.
The 11 second video freeze was remedied on my system (Windows 7 on a MacBook Air) by doing the following...

These instructions apply to Google Chrome on Windows, Mac, Linux, and Chrome OS.

Type chrome:plugins in the address bar to open the Plug-ins page.
On the Plug-ins page that appears, find the "Flash" listing.
To enable Adobe Flash Player, click the Enable link under its name.
To disable Adobe Flash Player completely, click the Disable link under its name.

****in my case there were 2 flash players listed and they seemed to be the same file.  I simply deactivated one of them and "BOOM!"  no more 11 second freeze.

May work for you.  

Comment 212 by Deleted ...@, Aug 24 2012

I was experiencing this issue (no sound card in this machine) -- Canary fixed it, and subsequently the latest release version of Chrome fixed it. Recommend closing.

Comment 213 by Deleted ...@, Aug 27 2012

There is still this issue with sites that rely on flash

Comment 214 by, Aug 28 2012

The latest update to Chrome (21.0.1180.83) fixed the stopping at 11 second issue. However the no sound issue remains (plays entire video with no sound)

If the pepper flash plugin is disabled then the video plays properly with sound with the NPAPI flash. 

Google Chrome	21.0.1180.83 (Official Build 152131) m
OS	Windows
WebKit	537.1 (@125733)
JavaScript	V8
Flash	11,3,300,271
User Agent	Mozilla/5.0 (Windows NT 5.2) AppleWebKit/537.1 (KHTML, like Gecko) Chrome/21.0.1180.83 Safari/537.1
27.4 KB View Download
We are experiencing problems for
When the height of the swf is changing (triggered by the user selecting a new sport event), the page is flickering.
This was not fixed with the latest update to Chrome(21.0.1180.83.m), and it is not fixed in Canary as well.    
This is affecting a lot of users, aprox 26% of bwin's users' are using Chrome. (estimated affected 6.000.000 in August)

If PepperFlash is disabled, the page is working properly.(no more flickering occurs)

Google Chrome	21.0.1180.83m
OS	Windows
Flash	11,3,300,271

Comment 216 Deleted

Still having problems with youtube, when it's going to be fixed already???
@215 the window redraw issue is being tracked in issue 145283
The no-sound issue is now fixed for me as of Version 23.0.1270.0 dev-m.

Comment 220 by, Oct 2 2012

Labels: -Mstone-22 Mstone-24 MovedFrom-22
Moving out to M24, Please pull back in to previous milestones if needed.
I still have the issue with chrome : 

Google Chrome	23.0.1271.10 (Build officiel 158896) beta-m
OS	Windows
WebKit	537.11 (@129699)
JavaScript	V8

I have Quadro sound with an Analog Device Sound Max built-in in my Asus motherboard.

The only workaround I found is disabling PepperFlash for the Adobe flash player plugin (version : 11,4,402,278 )

Comment 222 by Deleted ...@, Oct 4 2012

I too am having the same problem of no sound in Chrome.  My particulars are:
Windows 7, 64 bit
Chrome 22.0.1229.79 m
Sound: IDT High Definition Audio Codec version
Speakers: Set to sterro
I don't get any sound in Chrome, but I can get sound on the same file when tried in Firefox 14.0.1 or IE8. is a good example.  All files show sound in IE8 or Firefox 14 but no sound in Chrome.  I even tried the html5 player for youtube and still no sound in Chrome.
Any word yet on when we can expect to have this fixed.  I use Chrome exclusively but it's getting to be a pain to have to switch browsers any time I want to watch any video that has sound.
@#221, @#222 - Does the video stop at 11 secs like this initial bug indicates? If not and the video plays fine while there is no sound, can you visit the below bug instead?

Comment 224 by, Oct 15 2012

Labels: -Pri-1 Pri-2
Changed priority to reflect current state.
Looks like the fix has propagated to Chrome beta
Google Chrome	22.0.1229.94 (Official Build 161065) beta-m and audio is working in that release.

Any idea when it will be in Chrome stable? Thanks.
This issue is still partially present on Chrome 24 on AMD HDMI output.
Curiously the workarounds in #90 are backwards in this case: setting sample rate to 44.1khz fixed the problem.
Labels: -Mstone-24
Since the bug has moved few times, removing the milestone label. Please target the right milestone.

Comment 228 by Deleted ...@, Nov 7 2012

The update to version 23 broke audio for youtube videos for me

Comment 229 Deleted

Sorry to be spamming everyone's inbox, but thought I'd report:
Not sure if it was a recent update that broke this for me, but audio was fine in quadrophonic yesterday, broken this afternoon. Don't have the "stop at 11 seconds" bug, just the stereo-only audio. Switching back to stereo in Win8's sound config menu does work as a workaround, but I need quadraphonic for daily use on this machine so I disabled flash instead. :S
 FWIW I use a Logitech H360 USB headset for Teamspeak and was playing around with the remote volume controls today, something I hadn't done previously. Flipping "default device" between devices doesn't fix the no-playback-in-multichannel bug, but stereo audio works on all devices at all sample rates. 

win8, on-board Realtek HD audio / logitech USB H360, Chrome 23.0.1271.64 m
experiencing the same thing with quadraphonic audio - no music from any web application; works fine in stereo
Tried with 5.1 surround and highest sound setting, works.

Comment 233 by Deleted ...@, Nov 9 2012

Same issue. When I switched to quadrofonic the sound stop. To restore I should restarat chrome after change to stereo.
VIA HD Audio
package version
Codec version VT18185
Driver version
OS Windows 7
DirectX version DirectX 11

Comment 234 Deleted

Comment 235 by Deleted ...@, Nov 10 2012

I have issue with sound general, no video stop at x seconds. Instead of that on win7 sound doesn't sound on my primary output (laptop speakers), but have to use headphones and restart chrome.

Comment 236 by Deleted ...@, Nov 15 2012

Is this issue still open?  Its really annoying to restart the browser every time the sound stops working. >:(
I also have issue with sound;although it was fixxed after an update 2 months ago, I experience the same proble almost 10 days now..Youtube and flash based videos. Running Win Vista 32bit on a Sony Vaio. Any instructions? 
I also have issue with sound;although it was fixxed after an update 2 months ago, I experience the same proble almost 10 days now..Youtube and flash based videos. Running Win Vista 32bit on a Sony Vaio. Any instructions? 

Comment 239 by Deleted ...@, Nov 15 2012

i have this problem with the sound too.....
i dont find any answers in the internet.....

its shitty!
Labels: -MovedFrom-22 Restrict-AddIssueComment-Commit Mstone-22
Status: Fixed
This bug refers to an issue that was fixed several months ago. Any new issues are likely to be the result of changes to the media stack in Chrome 23, so please see  bug 161307  for assistance and to provide feedback, or file a new bug if your issue is different.
Project Member

Comment 241 by, Mar 10 2013

Labels: -Area-Internals -Feature-Plugins-Pepper -Feature-Flash -Feature-Media -Mstone-22 Cr-Internals-Media M-22 Cr-Content-Plugins-Flash Cr-Internals Cr-Content-Plugins-Pepper
Project Member

Comment 242 by, Mar 14 2013

Labels: -Restrict-AddIssueComment-Commit Restrict-AddIssueComment-EditIssue
Project Member

Comment 243 by, Apr 6 2013

Labels: Cr-Blink
Project Member

Comment 244 by, Apr 6 2013

Labels: -Cr-Content-Plugins-Flash Cr-Internals-Plugins-Flash
Project Member

Comment 245 by, Apr 6 2013

Labels: Cr-Internals-Plugins
Project Member

Comment 246 by, Apr 6 2013

Labels: -Cr-Content-Plugins-Pepper Cr-Internals-Plugins-Pepper
Labels: hasTestcase
Showing comments 149 - 248 of 248 Older

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