Project: chromium Issues People Development process History Sign in
New issue
Advanced search Search tips
Note: Color blocks (like or ) mean that a user may not be available. Tooltip shows the reason.
Starred by 162 users

Comments by non-members will not trigger notification emails to users who starred this issue.
Status: Fixed
Owner:
Last visit > 30 days ago
Closed: Nov 2012
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 2
Type: Bug

Restricted
  • Only users with EditIssue permission may comment.



Sign in to add a comment
Video playback fails on YouTube or any flash based site
Reported by ad...@yqed.com, Aug 1 2012 Back to list
Chrome Version: 21.0.1180.60
OS Version: 6.1 (Windows 7, Windows Server 2008 R2)
URLs (if applicable) : http://www.youtube.com/
Other browsers tested:
  Firefox 14.x : OK
      IE 7/8/9 : OK

What steps will reproduce the problem?
1. Visit the YouTube site.
2. Play a video.

What is the expected result?
The video should play with sound.

What happens instead?
Every video stops at exactly 0:11 seconds. During the 11 seconds play, no sound is produced. The issue can be reproduced on every site that has a flash based player.

Installing version 20 solves the issue.

UserAgentString: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.1 (KHTML, like Gecko) Chrome/21.0.1180.60 Safari/537.1

 
Cc: brettw@chromium.org viettrungluu@chromium.org jsc...@chromium.org
Labels: -Area-Undefined Area-Internals Feature-Plugins-Pepper Feature-Flash
Can you please provide more details on your system configuration? (OS, video card, audio, and driver versions)
Comment 2 by ad...@yqed.com, Aug 1 2012
Sure, see attached file for detailed specs. I discovered this issue while I was on Beta channel. I don't remember the exact version, but a 21 branch prior to currently Stable release was working fine. So something changed, as any previous Beta releases worked fine. That was about 15 days ago, when I reverted to Stable branch running on version 20 at the time.
DxDiag.txt
44.1 KB View Download
Comment 3 Deleted
Comment 4 Deleted
Comment 5 by ad...@yqed.com, Aug 1 2012
Someone else reported the same issue, on YouTube discussion list:
http://productforums.google.com/forum/#!msg/youtube/gXJaneL34pY/SQTfebBval4J

I think it was about the same time when I updated my Beta version. I reverted back to Stable, in order to be able to use the audio.

As a side note, I reinstalled Windows 7 Ulitmate 64bits few days ago and installed the available Google Chrome 20 Stable at the time. Everything worked perfect, I don't have any software installed in my system, as I use primarily Linux. When I was notified about the update, I ran it and got the same video issues I had with the Beta release.
Thanks for the information. This is related to the switch to Pepper Flash. We've seen a very small minority of users affected by this issue, however we've been unable to determine a cause or common configuration between them. We're working on reproducing it and identifying a fix.
Comment 7 by ad...@yqed.com, Aug 1 2012
If you need me to run any additional tests or a particular version, please let me know.
Should I switch back to Beta channel in order to help debugging? I could also provide you remote access to my box, let me know if you want me to email you and do a Skype session.
Labels: -Pri-2 Pri-0
Bumping priority because we want to get a fix in the first stable refresh.
Comment 9 Deleted
Comment 10 by ad...@yqed.com, Aug 1 2012
I confirm that disabling Pepper fixes the video issues in Stable release. See attached image for plugin details in Chrome.
flash.png
21.9 KB View Download
Comment 11 by kareng@google.com, Aug 1 2012
Labels: Mstone-21 ReleaseBlock-Stable
Owner: viettrungluu@chromium.org
Status: Assigned
Comment 12 by kareng@google.com, Aug 1 2012
Issue 139967 has been merged into this issue.
Comment 13 by kareng@google.com, Aug 1 2012
Issue 140023 has been merged into this issue.
Comment 14 by Deleted ...@, Aug 1 2012
I was getting no sound at all in Flash based applications (Youtube, Facebook games, etc).  I've got the most recent Chrome updates.  On the advice of another user I checked plugins.  This is what I found (related to Flash)

Flash (3 files) - Version: 11,3,300,268
Shockwave Flash 11.3 r300
Name:        Shockwave Flash
Description:        Shockwave Flash 11.3 r31
Version:        11.3.31.222
Location:        C:\Program Files (x86)\Google\Chrome\Application\21.0.1180.60\PepperFlash\pepflashplayer.dll
Type:        PPAPI (out-of-process)
          Disable
MIME types:        
MIME type        Description        File extensions
application/x-shockwave-flash        Shockwave Flash        
.swf
application/futuresplash        FutureSplash Player        
.spl
Name:        Shockwave Flash
Description:        Shockwave Flash 11.3 r300
Version:        11,3,300,268
Location:        C:\Program Files (x86)\Google\Chrome\Application\21.0.1180.60\gcswf32.dll
Type:        NPAPI
          Disable
MIME types:        
MIME type        Description        File extensions
application/x-shockwave-flash        Adobe Flash movie        
.swf
application/futuresplash        FutureSplash movie        
.spl
Name:        Shockwave Flash
Description:        Shockwave Flash 11.3 r300
Version:        11,3,300,268
Location:        C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_3_300_268.dll
Type:        NPAPI
          Disable
MIME types:        
MIME type        Description        File extensions
application/x-shockwave-flash        Adobe Flash movie        
.swf
application/futuresplash        FutureSplash movie        
.spl

I disabled the first one (11.3.31.222) and that seems to have fixed the problem with Youtube and other Flash based audio.
I also had the same problem and disabling the first flash plugin 11.3.31.222 fixed the problem.
Owner: brettw@chromium.org
We know this issue is specific to a very small minority of users with PepperFlash, so comments to that affect aren't really useful at this stage. What is very helpful is to provide detailed information on your system configuration, so we can determine what the common cause of this problem is.
Comment 18 by mbo...@gmail.com, Aug 1 2012
Windows 7 x64, Creative Xmod (X-Fi), Chrome 21.0.1180.60, NVidia GTX 580, Intel 3570k, same problem, same solution (disabling Flash (pepper?) fixed the problem).
Comment 19 by mbo...@gmail.com, Aug 1 2012
Only difference is that for me, on YouTube videos paused at 3 seconds, not 11 seconds.
Comment 20 by mbo...@gmail.com, Aug 1 2012
Sorry for sending so many comments. I meant GTX 480. And windows 7 ultimate service pack 1 x64.
Comment 21 by Deleted ...@, Aug 1 2012
System Config

Windows 7 Professional 64 bit
Intel Core 2 Quad Q6600 @ 2.40 GHz
6.0 GB RAM
NVIDIA GeForce GTX 550 Ti

Any other info needed?
Comment 22 by Deleted ...@, Aug 1 2012
Same issue running 21.0.1180.60 beta-m. DxDiag attached.
DxDiag.txt
47.5 KB View Download
Same Problem

Windows 7 Ultimate 64 bit
intel core i7 3610qm @ 2.30 GHz 
8.0 GB RAM
Intel HD Graphics 4000


DxDiag.txt
50.1 KB View Download
This is a very strange request, but could those affected check whether HTML5 video plays for them? E.g., the video on http://html5video.org/ .
Cc: nepper@chromium.org
Issue 140078 has been merged into this issue.
On the W2K3 platform, HTML5 Video and Audio Playback do not work with Pepper Flash in the enabled or disabled state. 
More questions for those affected:
- Does audio work correctly on your system? (E.g., with NPAPI Flash -- gcswf32.dll or NPSWF32*.dll -- do you get sound?)
- Does the "speaker" icon (usually on the lower-right) indicate that sound is functional? Or does it display an "X" over it (note: this is different from the no-smoking style icon you get when you mute)?
- What audio hardware/configuration do you have?
- Does your video card have an HDMI output? (Is it plugged in?)

(We've been able to reproduce the problem on systems where sound does not appear to be functional, displaying an "X" over the "speaker" icon. We can accomplish this by explicitly disabling the audio driver, for example.)
Comment 28 by ad...@yqed.com, Aug 1 2012
To report properly the specs in Windows, run the DxDiag.exe file and save all information. If you are on a x64 OS, run the 64-bit DxDiag. A button at the bottom of the tool will allow you to do that,
IMG_01082012_154014.png
42.8 KB View Download
Cc: scherkus@chromium.org
Labels: Feature-Media
+scherkus
Comment 30 by ad...@yqed.com, Aug 1 2012
- Does audio work correctly on your system? (E.g., with NPAPI Flash -- gcswf32.dll or NPSWF32*.dll -- do you get sound?)
Yes.

- Does the "speaker" icon (usually on the lower-right) indicate that sound is functional? Or does it display an "X" over it (note: this is different from the no-smoking style icon you get when you mute)?
Speaker is enabled, that is how I listen to videos. :)

- What audio hardware/configuration do you have?
5.1 100W Dell system, connected through jacks (not S/PDIF)

- Does your video card have an HDMI output? (Is it plugged in?)
Yes and is not plugged to my amp.
Comment 31 by ad...@yqed.com, Aug 1 2012
> This is a very strange request, but could those affected check whether HTML5 video plays for them? E.g., the video on http://html5video.org/

I enabled the Pepper plugin, cleared completely the cache (except saved passwords) and closed all Chrome browser windows. Then I visited the site you mentioned, the Html5 video plays fine
Comment 32 by Deleted ...@, Aug 1 2012
viettrun...@chromium.org - I've got the Pepper Flash disabled, the video worked just fine for me.  
Before I disabled Pepper Flash, audio worked in IE, Firefox, Media Player, and Games.  The only problem I had was with Chrome.
Speaker Icon has no X

Other information all included in attached DxDiag report.
DxDiag08012012.txt
34.2 KB View Download
Owner: cpu@chromium.org
Cc: anthony....@adobe.com
Issue 140078 has been merged into this issue.
Some people (esp. those with 5.1/7.1 audio) may experience this issue with 138762 as an underlying issue.


As a possible workaround (mostly to confirm/refute hypotheses), could people try one or both of the following:
(1) Setting their speaker config to 2/2.1 if it's currently set up for 5/5.1/7/7.1, etc.?
(2) Setting their default audio format to 48 kHz (or 96 kHz, or even 88.2 kHz)?

((1) has the effect of possibly fixing our WASAPI audio path, if we're trying to use it. (2) has the effect of avoiding the WASAPI path, at least for Pepper Flash.)
Comment 37 by ad...@yqed.com, Aug 1 2012
You nail it, nice job. :)
When I set the Speakers to Stereo, the video plays with Pepper enabled.
When I revert back to 5.1, the audio is broken.
Comment 38 by Deleted ...@, Aug 1 2012
Ooh ninjad!  Alrighty, since my sound is taken over by the Plantronics GameCom 780 headphones I use (I think it bypasses the on-board sound card), I messed with the Sound Configuration.  It gives me 4 options, Stereo, Quadraphonic, 5.1 Surround, and 7.1 Surround.  I re-enabled Pepper Flash and restarted Chrome.  With Pepper Flash enabled and using the Stereo setting Chrome would play sound.  With Quadraphonic, 5.1 or 7.1 enabled I got no sound.  
Same with my config:
When I set the Speakers to Stereo, the video plays with Pepper enabled.
When I revert back to 5.1 or 7.1 the audio is broken.


Project Member Comment 40 by bugdroid1@chromium.org, Aug 1 2012
The following revision refers to this bug:
    http://src.chromium.org/viewvc/chrome?view=rev&revision=149508

------------------------------------------------------------------------
r149508 | viettrungluu@chromium.org | 2012-08-01T22:07:01.075801Z

Changed paths:
   M http://src.chromium.org/viewvc/chrome/trunk/src/content/renderer/pepper/pepper_platform_audio_output_impl.cc?r1=149508&r2=149507&pathrev=149508

Always use non-low-latency (wave out) audio for Pepper plugins on Windows.

(In particular, for Pepper Flash.)

The intent is to try this out on Canary for M21, merge it to M21 if it looks
good, and then revert this change.

BUG=139953
TBR=cpu,brettw

Review URL: https://chromiumcodereview.appspot.com/10828124
------------------------------------------------------------------------
Comment 41 by cpu@chromium.org, Aug 1 2012
Owner: viettrungluu@chromium.org
Comment 42 by Deleted ...@, Aug 1 2012
Ugh.

doesnt work on any flash videos at all on JUST chrome.
DxDiag.txt
43.0 KB View Download
Comment 43 by Deleted ...@, Aug 1 2012
- Type of laptop and model # (e.g. Lenovo T410)
     N/A - Home Built Desktop
- Operating system
     Windows 7 Ultimate 64bit
- Type of sound card 
     Logitech G35 Headset
- Sound card driver version
     USBAUDIO.sys version 6.01.7600.16385 (English)
- Video card type
     NVIDIA GeForce GTA 460 2GB
- Speaker configuration (e.g. 2.1, 5.1, etc)
     7.1 Surround
DxDiag.txt
47.0 KB View Download
Comment 44 by ad...@yqed.com, Aug 1 2012
I got ninja'ed by viettruong also, hehe.
I made this video, before he found the actual issue:
http://www.youtube.com/watch?v=Z1-_kP3wL10
Comment 45 by Deleted ...@, Aug 2 2012
No sound here, and youtube videos stop playing.

Windows 7
Nvidia GTX 460
Integrated audio
Microsoft High Definition Audio Drivers (ver 6.1.7601.17514)



Comment 46 by Deleted ...@, Aug 2 2012
I'm having the same issue. Just now after reading a few things here I changed my speaker config to stereo from 5.1 and a youtube video that wasn't playing sound 30 seconds ago is playing sound once i reloaded the page.

 
DxDiag.txt
37.1 KB View Download
Comment 47 by Deleted ...@, Aug 2 2012
wow, yea exactly the same with me.
A youtube video didnt work, I change my system sounds to stereo (from 5.1) and *poof*, it magically plays sound.

I am having the same problem. Sound is working fine in all other programs (including internet explorer), but chrome is still failing. I havent tried any other 5.1 applications as of yet.

this is a good temp-fix, but a more permanent solution would be nice
Comment 48 by Deleted ...@, Aug 2 2012
Solution FOUND!!!

I just found this on a "google group" discussion.

1)Type in "  chrome://plugins  " in the search bar in Chrome 
2)Click the "+" beside "Details" in the top-right
3) Find Shockwave Flash, version: 11.3.31.222 and disable it.
Chrome often has a few versions of Flash (mine had 2) and if you disable 1, it will revert to the most recent previous version.

5.1 sound is now working in Chrome.

I hope this helps
 


Do not follow the instructions from comment #48. Doing so will not help us resolve the issue and the legacy Flash plugins lack are not supported moving forward. Any permanent solutions and updates will be made to only the Pepper Flash plugin.
No sound & Vid stops playing at 11-13 seconds in....
Thanks to #48 I have a temporary solution now :)
Get this fixed please guys

Specs:
OS: Windows 7 Home 64bit
GPU: Nvidia GeForce GTX 550ti (driver = Nvidia Driver 4.4.730.0)
Sound Driver: Xonar DG Audio Center 7.12.8.1794
Comment 51 by macc...@gmail.com, Aug 2 2012
Windows 8 RP 64x 

The problem is in all versions of chrome. Solution is config ur audio output on stereo, 
it wont get any audio out on 5.1 systems like mine. So, on stereo,it works perfectly but on 5.1 settings wont get any audio, flash videos stop themselfs, etc.

Setting the audio to stereo, fixed the problem for me 
Issue 140078 has been merged into this issue.
No sound and video playback stops at 11 seconds.

Using 5.1 surround sound

Specs:
OS: Windows 7 Pro 64bit
GPU: Nvidia GeForce GTX 460 (Nvidia Driver 8.17.12.9610)
Sound Driver: Logitech G35 Headset 1.3.0.0 (USBAUDIO.sys 6.01.7601.17514)
Comment 54 Deleted
Comment 55 by Deleted ...@, Aug 2 2012
Something I noticed here, and I incorrectly posted in another forum because I was thinking, wtf is pepper flash... Is that Chrome no longer shows in the sound/audio mixer when pepper flash is enabled. When disabled - it's in the mixer again and plays sound.

I know I know - the solution is not to disable the Pepper-spray-whatever, but this is something peculiar I noticed that I had not seen others mentioning (apologies if it was missed).

I can control the videos, they work fine, just no sound in chrome 

....and chrome is not showing in the audio mixer.

- Chrome version: 21.0.1180.60 m
- Operating system: Win 7 whatever the latest patch is
- Type of video card: nVidia, and all aspects are working fine
- Sound Card - on-board something-or-other - I'm trying to look for more details to post up if it will help.
- Speaker Configuration: 3.1

Sound works fine in everything else - example, works fine in IE and IE still shows in the audio mixer.

This is right away, not an 11 second thing. It just does not play sound at all - I checked my streaming radio station and it's not working (I think it's some custom real player streaming) and other embedded. Maybe they just all use this?  I don't know - just trying to be helpful  :)

Comment 56 by Deleted ...@, Aug 2 2012
Same problem here
DxDiag.txt
40.1 KB View Download
Comment 57 by Deleted ...@, Aug 2 2012
Thanks #48, worked like a charm.

A good temporary fix I guess :)
Comment 58 by ad...@yqed.com, Aug 2 2012
> Comment 49 by jsc...@chromium.org, Today (3 hours ago)
> Do not follow the instructions from comment #48.

+1. The proper fix is to actually solve the WASAPI audio path issue in Chrome, not to use a deprecated Flash plugin.
Comment 59 by Deleted ...@, Aug 2 2012
Hello I also have this problem. No sound the video pauses ext ext... I like to watch live streams on twitch.tv and there's also no sound on that. I also bought a new video card that day. So would that cause this problem at all?

Comment 60 Deleted
Comment 61 by jbs...@gmail.com, Aug 2 2012
same problem 
DxDiag080212.txt
38.4 KB View Download
Comment 62 by Deleted ...@, Aug 2 2012
Our Flash-based online DJ console, http://partycloud.fm, is experienced some nasty audio bug with the new PepperFlash 11.3.31.222 :'(
In our case, this is caused by the fact that the flash audio behavior has changed. Indeed, when generating dynamic audio with Flash : 

function sampleData(e:SampleDataEvent):void
{
  latency = e.position / 44.1 - mySoundChannel.position
  ...
}

Latency isn't a modulo of 1024 samples anymore with 11.3.31.222, this crashes everything for us. 

Hoping this will be fixed, thanks!!

Comment 63 by Deleted ...@, Aug 2 2012
I'm having the same problem this morning. Trying to watch the Olympics on the bbc site using chrome, but no sound and the video freezes after ~ 10 secs. Everything worked fine yesterday.

My quick fix right now is to use IE... but I'm not liking it
Comment 64 by Deleted ...@, Aug 2 2012
Same problem, config attached
DxDiag.txt
30.1 KB View Download
Comment 65 by x0fx...@gmail.com, Aug 2 2012
Things where working fine for me then my system crashed and afterwords couldn't load videos on Amazon Prime and no sound on youtube. I've since disabled the pepper flash plugin.


cerberus_DxDiag_2012-2-8.txt
34.3 KB View Download
Comment 66 by Deleted ...@, Aug 2 2012
I too was trying to watch BBC Olympics online using chrome. I had my sound config'd for 6 channel as I use a 5.1 headset. changed it to 2 channel and bingo it works.

Config below.


DxDiag.txt
41.0 KB View Download
Comment 67 by Deleted ...@, Aug 2 2012
Same problem, solved by disabling Pepper flash as mentioned earlier.

Windows 7 64bit
Intel Core2Duo E8400
4GB of RAM
Audio: High Definition Audio Device w/ Microsoft driver 6.1.7600.16385
Video: NVIDIA GeForce GTX460 w/ NVIDIA driver 8.17.12.9610
Same issue with Chrome, here.  Depending on site, video stops between 3 and 12 seconds into video.

Chrome Version: 21.0.1180.60 m
Was previously in beta channel.  Switched to stable because of this same issue appearing in beta.

System details:
Windows 7 Professional 64-bit
Core2 Duo E8500
4096 Ram
nVidia GeForce 9800 GTX+, dual DVI outputs, both used
Primary Sound: Asus Xonar DX, 5.1 analog output
Secondary Sound: Logitech G330 (problem persists with this audio disconnected)

Comment 69 by Deleted ...@, Aug 2 2012
Same problem for me.

Windows 7 64bit
Intel i5 2500k
8GB of RAM
Audio: Corsair Vengeance 1500 headphones w/ driver 7.0.8.2150
Video: NVIDIA GeForce GTX570 w/ NVIDIA driver 8.17.13.142
Comment 70 by Deleted ...@, Aug 2 2012
I have the same problem as well, hoping I can help out- here are my specs:

Chrome Version: 21.0.1180.60 m

System Details: 
Windows 7 Ultimate x64
AMD Phenom II Black Edition 1090T
12GB DDR3 1600MHz RAM
nVidia GTX 460 XLR8, driver 304.48
Corsair Vengeance 1500 Headset, driver 7.0.8.2150
Comment 71 by Deleted ...@, Aug 2 2012
I have the same problem. All YouTube video stopped from playing at exactly 11 seconds.
DxDiag.txt
34.4 KB View Download
Comment 72 by jtan@chromium.org, Aug 2 2012
Labels: Hotlist-ConOps
Comment 73 by Deleted ...@, Aug 2 2012
There is a Workaround,, only for youtube if you change youtube to run HTML 5 it schould but notitc its only for youtube it will work,, 

and before i forget here is the link to aktivate HTML 5 on youtube :http://www.youtube.com/html5/
Comment 74 by Deleted ...@, Aug 2 2012
Same problem here
Xonar D1 with UNI Xonar Drivers
Creative Inspire 5100 5.1
Logitech G35
Windows 7 Home 64
Video will stop exactly at 11 seconds and no sound at all using Chrome.
I won't sacrifice my 5.1 to "fix" this bug, so please work on it.

Comment 75 by jschuh@google.com, Aug 2 2012
Just to clarify, we know the nature of the problem and are working on a permanent fix. This issue should affect only a subset of people that have 5.1 and 7.1 audio support enabled. As a temporary workaround, you can enable 2.1 stereo sound in the Windows audio settings and everything should work correctly.

Please post updates to this bug only if this workaround does not resolve your issues.
Comment 76 by Deleted ...@, Aug 2 2012
Comment 77 by Deleted ...@, Aug 2 2012
Same I was fine until late in the evening of August 1.

Sites effected: hulu.com; you tube
What happens: No sound after exactly 11 seconds no video








Processor(s)

Processor 
CPU_Name: Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz 
CPU_Manufacturer: GenuineIntel 
CPU_Caption: Intel64 Family 6 Model 42 Stepping 7 
CPU_Version: 
CPU_ProcessorId: BFEBFBFF000206A7 
CPU_CurrentClockSpeed: 1598MHz 
CPU_AddressWidth: 64Bits 
CPU_DataWidth: 64Bits 
CPU_SocketDesignation: CPU 1 
Verified Hardware Device against Order: VARIABLEXYZ 
Verify Correct Processor Frequency 

System Memory


BIOS Information

BIOS_Manufacturer: Alienware 
BIOS_Name: BIOS Date: 02/11/11 15:21:57 Ver: 04.06.04 
BIOS_Version1: A05 
BIOS_Version2: ALWARE - 1072009 

Motherboard Information

MB_Manufacturer: Alienware 
MB_Product: 046MHW 
MB_SerialNumber: ..CN6970213O2822. 
MB_Version: A00 

Video Adapter

Video_Caption: AMD Radeon HD 6800 Series 
Video_AdapterRAM: 1024MB 
Video_DriverVersion: 8.782.0.0 

Hard Drive(s)

Hitachi HDS721010CLA332 
Disk_Model: Hitachi HDS721010CLA332 
Disk_Size: 1000 GB 
Disk_Partitions: 3 
Disk_TotalHeads: 255 
Disk_TotalCylinders: 121601 
Disk_TotalTracks: 31008255 
Disk_TracksPerCylinder: 255 

Optical Drives / Other Storage

PLDS DVD+-RW DH-24ABS 

OperatingSystem: MS Windows 7 Home Premium Edition


DirectXVersion: DirectX 11


IRQ Configuration

0 System timer 
1 -empty- 
2 -empty- 
3 -empty- 
4 -empty- 
5 Intel(R) 6 Series/C200 Series Chipset Family SMBus Controller - 1C22 
6 -empty- 
7 -empty- 
8 System CMOS/real time clock 
9 -empty- 
10 -empty- 
11 -empty- 
12 -empty- 
13 Numeric data processor 
14 -empty- 
15 -empty- 
16 2nd generation Intel® Core™ processor family PCI Express Controller - 0101 
16 Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 2 - 1C12 
16 Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D 
17 High Definition Audio Controller 
17 Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 1 - 1C10 
18 VIA 1394 OHCI Compliant Host Controller 
19 Intel(R) Desktop/Workstation/Server Express Chipset SATA AHCI Controller 
19 JMicron JMB36X Controller 
22 High Definition Audio Controller 
23 Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26 
190 Microsoft ACPI-Compliant System 

Miscellaneous


Final Checks


Installed Devices Drivers

Generic volume shadow copy, 6-21-2006, 6.1.7600.16385 
Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz, 6-21-2006, 6.1.7600.16385 
VIA 1394 OHCI Compliant Host Controller, 6-21-2006, 6.1.7600.16565 
HID-compliant device, 6-21-2006, 6.1.7600.20672 
Generic volume shadow copy, 6-21-2006, 6.1.7600.16385 
PLDS DVD+-RW DH-24ABS, 6-21-2006, 6.1.7600.16385 
Generic volume shadow copy, 6-21-2006, 6.1.7600.16385 
JMicron JMB36X Controller, 8-10-2010, 1.17.58.2 
Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz, 6-21-2006, 6.1.7600.16385 
Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz, 6-21-2006, 6.1.7600.16385 
Microsoft Streaming Service Proxy, 6-21-2006, 6.1.7600.16385 
Hitachi HDS721010CLA332, 6-21-2006, 6.1.7600.16385 
Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz, 6-21-2006, 6.1.7600.16385 
Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz, 6-21-2006, 6.1.7600.16385 
Generic volume shadow copy, 6-21-2006, 6.1.7600.16385 
AMD Radeon HD 6800 Series, 9-28-2010, 8.782.0.0 
Intel(R) Desktop/Workstation/Server Express Chipset SATA AHCI Controller, 9-13-2010, 10.0.0.1046 
Generic volume shadow copy, 6-21-2006, 6.1.7600.16385 
Microsoft Streaming Tee/Sink-to-Sink Converter, 6-21-2006, 6.1.7600.16385 
Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz, 6-21-2006, 6.1.7600.16385 
Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz, 6-21-2006, 6.1.7600.16385 
USB Input Device, 6-21-2006, 6.1.7600.20672 
ATI High Definition Audio Device, 8-16-2010, 7.11.0.7709 
Generic volume shadow copy, 6-21-2006, 6.1.7600.16385 
Microsoft Streaming Tee/Sink-to-Sink Converter, 6-21-2006, 6.1.7600.16385 
Generic volume shadow copy, 6-21-2006, 6.1.7600.16385 
Realtek High Definition Audio, 2-15-2011, 6.0.1.6309 
Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz, 6-21-2006, 6.1.7600.16385 
Generic volume shadow copy, 6-21-2006, 6.1.7600.16385 
Realtek PCIe GBE Family Controller, 3-22-2010, 7.18.322.2010 

Burn-In/Benchmarks 

Comment 78 by jschuh@google.com, Aug 2 2012
As I mentioned above, we already know the nature of the problem and are working on a permanent fix. This issue should affect only a subset of people that have 5.1 and 7.1 audio support enabled. As a temporary workaround, you can enable 2.1 stereo sound in the Windows audio settings and everything should work correctly.

***Please do not post any updates to this bug unless the above workaround does not resolve your problem. Otherwise you'll prevent us from determining if additional fixes are needed.***

Issue 140156 has been merged into this issue.
Comment 80 Deleted
@comment 80: read comment 78 or 75
http://code.google.com/p/chromium/issues/detail?id=139953#c78
Comment 82 by Deleted ...@, Aug 2 2012
How could we fix this issue!!!

Comment 83 by Deleted ...@, Aug 2 2012
My Chrome failed today when I logged on ...same problem 10 secs of video no sound my system is
CPU: Intel Pentium II/Xeon/Celeron (Model 5 core, 0.25 micron process) (2261 MHz)
Memory: 3959 MB
OS Version: Professional Service Pack 1 (Build 7601)
Graphics Card Vendor: ATI Technologies Inc.
Graphics Card: ATI Mobility Radeon HD 5470      
Windows Graphics Driver Version: 
OpenGL Version: 3.2.9262 Compatibility Profile Context
Help thanks
Comment 84 by mkid...@gmail.com, Aug 2 2012
I corrected this issue on my computer today by changing the sample rate. In windows 7: 

Right click on the volume icon in the system tray and choose playback devices.
Select your device and click properties.
Go to the advanced tab.
Under "Default Format", choose a different format in the drop down menu, click apply and test a flash based site again.

My USB headset was previously set to 1 channel, 16 bit, 44100 Hz (CD Quality)

I changed it to 1 channel, 16 bit, 48000 Hz (DVD Quality) and flash sound started working again.
Comment 85 by Deleted ...@, Aug 2 2012
OMG DUDE IT WORKER THANKS!!!! <3

Comment 86 Deleted
Comment 87 by Deleted ...@, Aug 2 2012
hey mkid!!....thank you so much...had very frustrating afternoon trying to find where the bloomin' work arounds are re plug ins! Just about to give up when I saw your post...messed with format and presto! all is well thnx!
Issue 140161 has been merged into this issue.
Issue 140170 has been merged into this issue.
Comment 90 by ad...@yqed.com, Aug 2 2012
viettrung, I discovered another way to fix the Pepper bug in my setup:
1) Already mentioned by you, set the Speakers to Stereo, instead of 5.1
2) Set the bit depth to 48000Hz, instead of 44100Hz

Currently, I have Pepper and 5.1 Surround audio channels enabled. Everything works as intended. Can anyone else confirm if solution 2) works for them also?
IMG_02082012_162514.png
29.2 KB View Download
Comment 91 Deleted
Comment 92 by Deleted ...@, Aug 2 2012
SO: Win7 64bits SP1 all updates installed
CPU: Intel i7 920
Memory: 18GB DDR3
Video: Sapphire 7870 2GB + Drivers version 12.6
Audio: Asus Xonar D2X + Drivers version 7.12.8.1792
Chrome: 21.0.1180.60

Problem: Youtube videos stops after few seconds

Comment 93 by mkid...@gmail.com, Aug 2 2012
Yes, setting it to 48000Hz solved it for me as I mentioned in comment 84.
Yes, the issue people are experience is a bad interaction with the system mixer in certain hardware/driver configurations. Changing the channels to 2.1 or the sample rate 48000 alters the behavior of the system mixer. Either could function as a workaround until we ship a fix in Chrome to avoid hitting the situations where certain audio drivers and configurations behave poorly.
Comment 95 by Deleted ...@, Aug 2 2012
@comment 90: thx, this works for me too (48000Hz)
DxDiag.txt
52.8 KB View Download
Issue 140174 has been merged into this issue.
Comment 97 Deleted
Issue 140231 has been merged into this issue.
Comment 99 Deleted
Comment 100 by ad...@yqed.com, Aug 2 2012
Comment 93: Sorry, I missed your comment. I discover it by accident, after I encoded a video in 24bits 96000Hz. Basically, any setting higher than 16bits 44100Hz works. :)
Project Member Comment 101 by bugdroid1@chromium.org, Aug 2 2012
The following revision refers to this bug:
    http://src.chromium.org/viewvc/chrome?view=rev&revision=149699

------------------------------------------------------------------------
r149699 | viettrungluu@chromium.org | 2012-08-02T21:21:03.189551Z

Changed paths:
   M http://src.chromium.org/viewvc/chrome/trunk/src/content/renderer/pepper/pepper_platform_audio_output_impl.cc?r1=149699&r2=149698&pathrev=149699

Revert 149508 - Always use non-low-latency (wave out) audio for Pepper plugins on Windows.

[Because the non-low-latency path is so awful, especially on Vista.]

(In particular, for Pepper Flash.)

The intent is to try this out on Canary for M21, merge it to M21 if it looks
good, and then revert this change.

BUG=139953
TBR=cpu,brettw

Review URL: https://chromiumcodereview.appspot.com/10828124

TBR=viettrungluu@chromium.org
Review URL: https://chromiumcodereview.appspot.com/10823148
------------------------------------------------------------------------
I had this problem when I have audio at 7.1 and 96 kHz (Zonar DG Dolby Headphone)
Same problem here... atach my dxdiag and my Google Chrome 21.0.1180.60 m chrome://flash/
DxDiag.txt
25.2 KB View Download
flash.htm
9.9 KB View Download
Issue 140393 has been merged into this issue.
Issue 140407 has been merged into this issue.
I tried the DVD quality method and setting audio to stereo, and no luck. Still audio lag. Wow, shame on Adobe for an untested release, and shame on Google for FORCING on us this release. 
Same issue here:
Windows 7 64bit SP1
Xonar DX sound card. Set to 2 speakers works fine. Set to multichannel (5.1 or 7.1) audio does not work with pepper flash enabled. This occurs on both optical and analogue out.
Yesterday my Vista worked perfectly fine, since morning youtube is going crazy. Niether method mentioned above didn't work for me, youtube video and sound are shaking all the time, and if I disable Pepper I can't watch facebook photos...Why are you guys forcing this thing??
Comment 109 by Deleted ...@, Aug 3 2012
Same problem!
Comment 110 by Deleted ...@, Aug 3 2012
I've the same problem. Comment #48 solved the problem.

I've also a minor problem with the icon in the address bar, they are all blank.
Comment 111 Deleted
Comment 112 by Deleted ...@, Aug 3 2012
Got the same issue (solved by deactivating pepperflash)

attachment: my Dxdiag so that you can solve the riddle faster^^ 
DxDiag.txt
42.0 KB View Download
Same issue here. Workaround does not fix the problem for me.

Windows 7 Professional 64-bit
Intel(R) Core(TM)2 Duo CPU T9550 @ 2.66GHz 2.67GHz
Video: Mobile Intel(R) 4 Series Express Chipset Family version: 8.15.10.2302
Sound: Logitech Z-5 Speakers version: 6.1.7600.16385
Chrome: 21.0.1180.60 m
It's sad but I just switched over to Firefox. I miss chrome already!! :(

Its been close to two days and still no word on a concrete fix. Please Google ;(
Comment 115 by ad...@yqed.com, Aug 3 2012
The temp fixes are explained in comment 90. Is the proper way to do it for now, instead of disabling Pepper Flash plugin.
Same issue here...
Windows 7 Professional 64-bit
Asus Xonar D2 set to 5.1 speakers
Fixed it...
Configuring speakers for stereo (was 5.1) worked
Selecting 16 or 24 bit sampling rate higher than 44KHz worked (also with 5.1)
Now gotta find me some real first aid...
Btw. the HTML5 video mentioned somewhere above worked fine all the time...
We just pushed a potential fix on our Canary version (a bleeding edge testing version of Chrome) and want to verify if this fixes the issue for you.If you're experiencing it, can you install Chrome Canary (which is on version 22.0.1225.0 right now) and let us know if it resolves this problem for you? 

You can install Chrome Canary by going to https://tools.google.com/dlpage/chromesxs/. It runs side-by-side with your existing Chrome version, so you do NOT need to uninstall Chrome first. Please also make sure that you have NOT changed your sound settings to 2.1 to try to workaround this. Please keep it at 5.1 or 7.1 (or whichever setting that exhibited the problem) to test. 

Note: After verifying this fix for us, we also don't advise continuing to use Chrome Canary in place of your regular web browsing unless you're comfortable with instability and unpredictable behavior (it is meant for developers and early adopters). 
Yes! Without changing my settings, videos now work in Canary.
Chrome Canary works for me! 
Comment 122 by Deleted ...@, Aug 3 2012
I have not changed settings since my initial report.

Chrome Canary has resolved the issue for me!

Thanks!
Comment 123 by Deleted ...@, Aug 3 2012
Chrome Canary works for me - awesome!!
Canary works great!
Comment 125 by Deleted ...@, Aug 3 2012
I'd like to convey some additional information that I believe is related to this same issue. On several machine running Chrome we had the same problem occur (Flash videos freeze) when the sampling frequency of the audio device on the machines was changed. Both devices were set at 5.1 six channel. Playback stayed frozen until the sampling frequency of the devices was changed back to the original setting and then they would play back normally.
Comment 126 by Deleted ...@, Aug 3 2012
This has worked for me, installed Canary and everything works, still does not work in regular Chrome.
Canary fixes this issue for me. Please merge the fixes across to main Chrome! :)
Cc: manoranj...@chromium.org pavanv@chromium.org
Issue 138560 has been merged into this issue.
Cc: kareng@google.com
Issue 140602 has been merged into this issue.
Chrome Canary, with the same extension setup as my regular install, fixes the sound and video issue on at least the two primary sites that I watch flash video on.
I have this problem too, but it occurs with stereo sound, 24bit 48kHz.
If I change to 24bit 44k1Hz then the problem is solved.
Here we go, yet another DxDiag.
DxDiag-Athena20120803-1739.txt
59.3 KB View Download
This is kind of weird but its an 11 second glitch. No matter what site I go
on to watch video, it'll play for 11 seconds then freeze. I can click ahead
and again, it only plays for 11 seconds before freezing. Before I updated
to version 21 this never happened.
Comment 134 by Deleted ...@, Aug 4 2012
so, when are we getting the update push to the stable release ?
Comment 135 by Deleted ...@, Aug 4 2012
I have this issue. No sound on Youtube only with Chrome. Stops at 11 seconds.
Win7 x64
Nvidia 8800GT WHQLv301.42 drivers
Audio: Corsair CA-HS1 USB Headset
DxDiag Attached
DxDiag.txt
26.7 KB View Download
Comment 136 by Deleted ...@, Aug 4 2012
Not sure if I have the same problem but a member of the chrome team (I think) on the Chrome Releases blog sent me here.
Seems like I have an issue with Pepperflash (disabling it everything it's ok) cause while watching flash videos (not only YouTube) I experience horrible lags, both video and sound. On any other browser (IE, Firefox, Opera, all latest versions) everything is ok.

360p is acceptable, 720p HD sound and video totally messed up, 1080p didn't try but for sure it's worse. Hardware acceleration enabled, of course and latest drivers update.

Chrome 21.0.1180.60

Here is the dxdiag file. If you need more information please let me know.
DxDiag.txt
26.6 KB View Download
Comment 137 by Deleted ...@, Aug 4 2012
Chrome Version: 21.0.1180.60

Windows 7, Windows Server 2009

URLs (if applicable) : http://www.youtube.com/

Other browsers tested:
  Firefox 14.x : OK
      IE 7/8/9 : OK

What steps will reproduce the problem?
1. Visit the YouTube site.
2. Play a video.

What is the expected result?
The video should play with sound.

What happens instead?
Every video stops at exactly 0:11 seconds. During the 11 seconds play, no sound is produced. The issue can be reproduced on every site that has a flash based player.
Comment 138 by Deleted ...@, Aug 4 2012
Canary resolved the issue for me. I am running 5.1 and was able to verify that the same video stopped after 11 silent seconds in Chrome and played properly with audio in Canary.
Issue 140602 has been merged into this issue.
Issue 140602 has been merged into this issue.
Comment 141 by Deleted ...@, Aug 4 2012
 ElAcorde...@gmail.com 
thank you 
you have saved me
Comment 142 by Deleted ...@, Aug 4 2012
Using Chrome Canary, my 5.1 sound configuration works properly.

Whatever fixes are in this version seem to work and I (along with a great many people from the looks of it) are eagerly awaiting these fixes to be implemented into regular chrome.

Thanks.
Comment 143 by Deleted ...@, Aug 4 2012
*addition to previous comment*

It is worth noting that when I play a video that uses flash there is no sound that plays from my rear speakers.

The speakers themselves work fine just not in the videos.
Same issue here. Do you have any automated regression tests? Just seems like something that could be useful to cover this sort of problem.

Chrome v21.0.1180.60, Windows 7 64-bit SP1

Integrated Realtek ALC887 audio card.
Comment 145 by Deleted ...@, Aug 5 2012
Version 22.0.1226.0 canary FIXED the "no audio" issue.

device is a Diamond USB Soundcard XS71U in 4.0
Chrome Version: 21.0.1180.60
OS Version: Windows 7 Professional
URLs (if applicable) : http://www.youtube.com/

What steps will reproduce the problem?
1. Visit the YouTube site.
2. Play a video.

What is the expected result?
The video should play with sound.

What happens instead?
Every video stops at exactly 0:11 seconds. During the 11 seconds play, no sound is produced. The issue can be reproduced on every site that has a flash based player.
Chrome Version: 21.0.1180.60

Windows 79

URLs (if applicable) : http://www.youtube.com/

Other browsers tested:
      IE 9 : OK

What steps will reproduce the problem?
1. Visit the YouTube site.
2. Play a video.

What is the expected result?
The video should play with sound.

What happens instead?
Every video stops at exactly 0:11 seconds. During the 11 seconds play, no sound is produced. The issue can be reproduced on every site that has a flash based player.
Comment 148 by Deleted ...@, Aug 5 2012
I have the same problem @ many PCs.... NEED HELP!
I did some tinkering around with the Google Chrome files and now I am able to watch the videos again.  Not sure exactly what I did but I believe I removed the guts of the new chrome browser and went back to using the version I had before it.  I also uninstalled the Google Chrome in the control panel.  Seems that there must have been a file changed  or added to our systems when we signed in to Chrome?  Anyway hope they fix it.
Can't reproduces with Version 22.0.1221.1 dev

Sound works all right for all videos and songs and also Firefox.
Disabled Pepper Flash and everything got back to normal.
Using Windows 8 64-bit latest preview.

System specs in the attached file
DxDiag.txt
60.4 KB View Download
Chrome Version: 21.0.1180.60 Working!!!!!!!
OS Version: Windows 7 Professional

I double clicked my volume icon on the task bar and a High Definition Audio Driver automatically installed.  I had to take out the audio board from my computer a while back since it was fried so your situation may be different.  I would try uninstalling the HighDef Audio Driver and then reinstalling and updating.  Hope it helps someone.
I do not have a sound problem, I have bigger problems! I am an admin on a flash based game. We have a TON of users complaining about not being able to load the game right after the new Chrome started rolling out. Disabling flash solves the problem, but my active users are dropping every day and send in tickets.

How do we proceed? How do we debug?
Comment 154 by Deleted ...@, Aug 5 2012
Hi.
After the last update 21 of chrome, youtube stop at 3 seconds and no sound for me aswell.
I searched google and found this site.
The problem dissapears after disabling pepperflash
(\AppData\Local\Google\Chrome\Application\21.0.1180.60\PepperFlash\pepflashplayer.dll
Type:	PPAPI (out-of-process))

I have attached full dxdiag of my system.
DxDiag.txt
32.1 KB View Download
same problem here
win7, sennheiser usb soundcard, 21.0.1180.60 m , 
Same here: Watching videos with my Logitech G35, no audio
but if i watch them with my normal Sound Card, it works (at the moment, i dont know how long)


Google Chrome	21.0.1180.60 (m)
Betriebssystem	Windows 7 or Server 2008 R2 SP1 64 bit
Flash plugin	11.3.31.222 C:\Users\M4dMike\AppData\Local\Google\Chrome\Application\21.0.1180.60\PepperFlash\pepflashplayer.dll
Flash plugin	11,3,300,268 C:\Users\M4dMike\AppData\Local\Google\Chrome\Application\21.0.1180.60\gcswf32.dll (not used)
Flash plugin	11,3,300,270 C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_3_300_270.dll (not used)
--- Crash data ---
Crash Reporting	Enable crash reporting to see crash IDs
For more details	https://support.google.com/chrome/?p=ui_usagestat
--- GPU information ---
Graphics card	ATI Radeon HD 5800 Series
Driver display name	aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver name (strong)	oem113.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_Evergreen:8.980.0.0:pci\ven_1002&dev_6898
Graphics card	NVIDIA GeForce 9500 GT
Driver display name	nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver name (strong)	oem111.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section005:8.17.13.142:pci\ven_10de&dev_0640
--- GPU driver, more information ---
Vendor Id	0x1002
Device Id	0x6898
Driver vendor	Advanced Micro Devices, Inc.
Driver version	8.980.0.0
Driver date	5-22-2012
Pixel shader version	3.0
Vertex shader version	3.0
GL version	
GL_VENDOR	
GL_RENDERER	
GL_VERSION	
GL_EXTENSIONS
Hi, same problem with the last update of chrome videos stop and do not hear the audio, solved the problem by disabling pepperflash, Wind.7 OS x64 - 2 GTX 580 SC SLI - Asus audio card DX2 CPU i7 3770k etc.. etc..
Canary now works for me !
Please update Chrome 21 asap !
@157: disabling pepperflash works 4 me as well.
To repeat, disabling Pepper Flash does will help us solve anything. Please test Chrome canary <https://tools.google.com/dlpage/chromesxs/> and see if it resolves the problem. Otherwise, we won't know if you're still having issues before we permanently remove the legacy Flash plugins.
Chrome Canary fixes the issue, thanks for the support.

Will chrome automatically download the update when available ?
Yep, Canary fixed it :) Great work!
Canary seems to fix it for me too.
Thank you for the information. We plan on deploying the fix from canary channel to stable very soon. We just need people who were experiencing Flash audio issues to verify that the changes to canary channel resolves the problem.
Canary fixed it for me,too; but is it stable?
Comment 166 by Deleted ...@, Aug 6 2012
Through Windows Audio-Panel I'm constantly switching between HDMI-2.0 Monitor Sound (YT plays well) and 7.1 Headset (YT broken)..Bug first occured few days ago, but now Canary seems to have fixed it for me as well!
as already stated above, this is the problem (too many overinstalls of flash player). solution: 
Here’s how to fix it if your curious:
Go to chrome://plugins/ then look to the far right there is a +Detail button make sure that is expanded. Then disable all verzions of flash player except 11,3,300,268 then it should work.
Comment 168 by Deleted ...@, Aug 6 2012
No more problems with canary 22.0.1228.0 for me. Cheers!
Not sure if this is the right thread but after getting the latest version of Chrome, my Flash game on Facebook stopped loading for most users.  After disabling the PepperFlash plugin the game loads fine.  I checked Canary and the issues is NOT solved there either.  Please let me know if there is anything I can do to help you reproduce the problem or if we should move this to another thread.
Comment 170 by Deleted ...@, Aug 6 2012
Yeah, this is the right section. The Chromium team still havent fix the damn problem with an update.
Canary solved the problem for me(the audio, and playback stoping after 11sec)

Thanks, please push it to the stable one
Thanks again
Canary solved the problem for me(the audio, and playback stoping after 11sec)

Thanks, please push it to the stable one
Thanks again
Thanks, downloaded Canary, and it fixed it.
Cc: ligim...@chromium.org
Issue 140740 has been merged into this issue.
Comment 175 by Deleted ...@, Aug 7 2012
I am running Windows 7 Pro 64bit and lost sound on Chrome for last several days.

My fix - Went into sound settings and Disabled AMD HDMI OUTPUT.  
I'm using 5.1 Surround As well. Sound is back and Videos do not stop at 11 seconds any more.
Issue 140727 has been merged into this issue.
Status: Started
This should be fixed on Canary for 99.99% of people, and in Beta pending release to Stable.
When are you going to fix this? I can't even see some flash sites anymore...
Comment 179 by Deleted ...@, Aug 7 2012
I am having a similar problem on the video at this link:

http://www.nytimes.com/interactive/2012/08/04/sports/olympics/bob-beamons-long-olympic-shadow.html

This problem is not resolved by the latest beta (21.0.1180.64 beta-m), although I have not tested in Canary. Like the other complaints above, I find the problem is resolved if I disable the Pepper Flash plugin (pepflashplayer.dll).
Comment 180 Deleted
I try chrome canary v22.0.1229.0 is presented replicate not correctly by playing flash video on youtube every video stops at 0:11 seconds Exactly.

Win7 x64 Ultimate
Nvidia 301.42 WHQL GPU 430
Google Chrome 22.0.1229.0 (Official Build 150285) canary
WebKit 537.4 (@ 124,835)
V8 JavaScript 3.12.19.1
Flash 11,3,300,268

Chrome://plugins

Flash (3 files) - Version: 11.3.31.312

Shockwave Flash 11.3 r31
Name: Shockwave Flash
Description: Shockwave Flash 11.3 r31
Version: 11.3.31.312
Location: C: \ Users \ xxxxxx \ AppData \ Local \ Google \ Chrome SxS \ Application \ 22.0.1229.0 \ PepperFlash \ pepflashplayer.dll
Type: PPAPI (out of process)
disable
MIME types:
MIME Type Description File Extensions
application / x-shockwave-flash Shockwave Flash
. swf
application / futuresplash FutureSplash Player
. spl

Name: Shockwave Flash
Description: Shockwave Flash 11.3 r300
Version: 11,3,300,268
Location: C: \ Users \ xxxxxx \ AppData \ Local \ Google \ Chrome SxS \ Application \ 22.0.1229.0 \ gcswf32.dll
Type: NPAPI
disable
MIME types:
MIME Type Description File Extensions
application / x-shockwave-flash Adobe Flash movie
. swf
application / futuresplash FutureSplash movie
. spl

Name: Shockwave Flash
Description: Shockwave Flash 11.3 r300
Version: 11,3,300,270
Location: C: \ Windows \ SysWOW64 \ Macromed \ Flash \ NPSWF32_11_3_300_270.dll
Type: NPAPI
disable
MIME types:
MIME Type Description File Extensions
application / x-shockwave-flash Adobe Flash movie
. swf
application / futuresplash FutureSplash movie
. spl

Other browsers tested:
IE 9: OK
Comment 182 by Deleted ...@, Aug 7 2012
Having the same problem I noted above in version 21.0.1180.75 beta-m. Same fix.

Quoted for reference:

I am having a similar problem on the video at this link:

http://www.nytimes.com/interactive/2012/08/04/sports/olympics/bob-beamons-long-olympic-shadow.html

This problem is not resolved by the latest beta (21.0.1180.64 beta-m), although I have not tested in Canary. Like the other complaints above, I find the problem is resolved if I disable the Pepper Flash plugin (pepflashplayer.dll).
Comment 183 by Deleted ...@, Aug 8 2012
I have the same issue video playback on youtube stops at 11 seconds on other video sites it stops at 2 or 5 seconds most videos have no sounds yet a small amount do
DxDiag.txt
43.9 KB View Download
Chrome has updated itself to version "22.0.1229.0 dev-m" but the problem still remains. 
Version "22.0.1230.0 canary" works fine however.

Chrome has updated itself to version "22.0.1229.0 dev-m" but the problem still remains. 
Version "22.0.1230.0 canary" works fine however.

Comment 186 by Deleted ...@, Aug 8 2012
This may have already been addressed but if I visit the html5 website and then go to YouTube the audio is activated once the html5 page loads and then I can hear sounds from Google chrome. I still have 7.1 surround sound on because I do not know how to deactivate it on my steel series headset.
HTML5 video works and plays fine for me. Still having issues on YouTube ect.
Attached my system specs.
DxDiag.txt
35.7 KB View Download
Simple "me too" or "when are you going to fix this" comments are not helpful. Please provide details about your particular system (OS, sound/video hardware, driver versions, version of Chrome) and details about the exact problem you're encountering.

We believe the problem should be fixed as of the latest Chrome 21 update for the great majority of people who experienced this issue. That said, we'd like to hear about anyone who's still encountering problems (and on what sites, in what situations, etc.).
For me the problem persists even after the update Chrome 21, I still do not
hear the audio and video clips will stop working after a few seconds, My OS
is Windows 7 x64 - 3770k cpu i7 gtx 580 video card in SLI - Asus audio
system Xsonar D2X - 2 Intel SSDs, all drivers are updated including the
BIOS of the motherboard.
I can reproduce the problem with 21.0.1180.75 beta-m and with 22.0.1230.1 canary, but I have something that may help you: when I don't have speakers or headphones plugged in, the problem occurs. As soon as I plug in headphones and reload the page, I get full playback with sound and the video does not stop anymore.
Dxdiag information (64 bit version) for both cases is attached.
BTW: the videos buffer stops filling after about double the time I have functional playback when the problem occurs. I get playback for 3 to 11 seconds (differing by site), buffer on youtube is filled to about twice as much and I can skip over the break manually (I get another 11 secs of playback then).
DxDiag-no headphones + problem.txt
51.4 KB View Download
DxDiag-with headphones + no problem.txt
51.7 KB View Download
OK here is a dxdiag file. To reiterate, Flash audio (e.g. Youtube) does not work on Version 22.0.1229.0 dev-m. It does work on Version 22.0.1230.1 canary, and all other non-Chrome browsers. I do not get this "11 second" problem other people have mentioned.
DxDiag.txt
43.1 KB View Download
Comment 192 by Deleted ...@, Aug 9 2012
Same problem, stops at 7 seconds, diag attached.
DxDiag.txt
27.1 KB View Download
I have installed the Stable Channel update to version 21.0.1180.75, but still have issues with Audio and Video Playback when Pepper Flash is enabled. This is easily reproduced using the Citrix Audio Driver over an ICA connection. 
Comment 194 Deleted
Labels: -Pri-0 -ReleaseBlock-Stable Pri-1
i am removing this as a blocker for now and movign to p1. will take any further merges as needed.
I'm still experiencing audio latency issues using lattest Flash Pepper on Canary. (and none with the Adobe one)
Issue 140602 has been merged into this issue.
Version 22.0.1229.2 dev-m still fails.
Adding DX Diag from the Window Server 2003 x32 platform which reproduces the no sound and video playback stopping issue at 12 seconds post the 21.0.1180.75 update. Any youtube video will reproduce the issue. 
DxDiag.txt
21.2 KB View Download
Comment 200 by dany...@gmail.com, Aug 10 2012
No sound with latest dev chrome with pepperflash , disabling pepperflash 
and enabling the default one works .

Changing audio from surround - 5.1 to 2.1 fixes the issue , though is inconvenient ,
as I work and need an active surround configuration .

Using latest chrome dev on Windows 7 64 .

Thanks .
Same problem with 22.0.1229.2 (Official Build 150678) dev-m on Win 7 x64. Build as is specified earlier in the thread. Video stopping at 11 seconds. 

The DXDiag for this machine is on comment 132.
Comment 202 Deleted
I'd like to add that there are issues with the embedded flash youtube video player as well.

I don't get any video playback at all (progress indicator just spins and spins) in an embedded YouTube video player in Chrome 21 or 22: try playing any video in the flash asset on http://console.flite.com/ad/video-flite 

Disabling Pepper Flash results in normal playback.

Info:
Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.4 (KHTML, like Gecko) Chrome/22.0.1230.1 Safari/537.4
22.0.1230.1 (Official Build 150565) canary
Shockwave Flash 11.3 r31 11.3.31.312
--\Google\Chrome SxS\Application\22.0.1230.1\PepperFlash\pepflashplayer.dll

See http://code.google.com/p/chromium/issues/detail?id=114279
Cc: jeffreyc@chromium.org
Here is a variation: I had *no* audio playback device (my USB audio device was disconnected) and all videos stopped at 11s. Pepperflash. Plugged USB audio device back in, no problems anymore, video plays fine.

So it isn't just 5.1 that kills it, not having an audio device kills it. And yah, I watched quite a few videos with no audio device :)

Running 21.0.1180.79 m on Win7x64


My situation is similar to #190 and #205: i Have an HP Pro 3400 Series MT without internal speaker, so typically the speaker icon in the tray has a red X. In this situation, flash videos stop after 3-4 seconds. If i connect an headphone in the front jack, the video play smoothly.
Problem still exists in Version 22.0.1229.8 dev-m.
@190,205,206 that is issue 140575. It's fixed in Canary, but not yet merged to Chrome 21 yet. 
Labels: -Mstone-21 Mstone-22
I'm going to bump this to M22 for any remaining issues. If you're still having problems, please give details here. (Note that Flash videos stopping when no audio output is available is issue 140575, as indicated by @208.)
Comment 210 by mkid...@gmail.com, Aug 17 2012
Occasionally the issue comes back even though I've changed my audio settings. Restarting chrome fixes it so its not as big of an issue anymore.
The 11 second video freeze was remedied on my system (Windows 7 on a MacBook Air) by doing the following...

These instructions apply to Google Chrome on Windows, Mac, Linux, and Chrome OS.

Type chrome:plugins in the address bar to open the Plug-ins page.
On the Plug-ins page that appears, find the "Flash" listing.
To enable Adobe Flash Player, click the Enable link under its name.
To disable Adobe Flash Player completely, click the Disable link under its name.

****in my case there were 2 flash players listed and they seemed to be the same file.  I simply deactivated one of them and "BOOM!"  no more 11 second freeze.

May work for you.  


Comment 212 by Deleted ...@, Aug 24 2012
I was experiencing this issue (no sound card in this machine) -- Canary fixed it, and subsequently the latest release version of Chrome fixed it. Recommend closing.
Comment 213 by Deleted ...@, Aug 27 2012
There is still this issue with sites that rely on flash
Comment 214 by ryan...@gmail.com, Aug 28 2012
The latest update to Chrome (21.0.1180.83) fixed the stopping at 11 second issue. However the no sound issue remains (plays entire video with no sound)

If the pepper flash plugin is disabled then the video plays properly with sound with the NPAPI flash. 

Google Chrome	21.0.1180.83 (Official Build 152131) m
OS	Windows
WebKit	537.1 (@125733)
JavaScript	V8 3.11.10.19
Flash	11,3,300,271
User Agent	Mozilla/5.0 (Windows NT 5.2) AppleWebKit/537.1 (KHTML, like Gecko) Chrome/21.0.1180.83 Safari/537.1
DxDiag.txt
27.4 KB View Download
We are experiencing problems for https://www.bwin.com/livebets.aspx.
When the height of the swf is changing (triggered by the user selecting a new sport event), the page is flickering.
This was not fixed with the latest update to Chrome(21.0.1180.83.m), and it is not fixed in Canary as well.    
This is affecting a lot of users, aprox 26% of bwin's users' are using Chrome. (estimated affected 6.000.000 in August)

If PepperFlash is disabled, the page is working properly.(no more flickering occurs)

Google Chrome	21.0.1180.83m
OS	Windows
Flash	11,3,300,271




Comment 216 Deleted
Still having problems with youtube, when it's going to be fixed already???
@215 the window redraw issue is being tracked in issue 145283
The no-sound issue is now fixed for me as of Version 23.0.1270.0 dev-m.
Comment 220 by k...@google.com, Oct 2 2012
Labels: -Mstone-22 Mstone-24 MovedFrom-22
Moving out to M24, Please pull back in to previous milestones if needed.
I still have the issue with chrome : 

Google Chrome	23.0.1271.10 (Build officiel 158896) beta-m
OS	Windows
WebKit	537.11 (@129699)
JavaScript	V8 3.13.7.2
Flash	11.4.31.102

I have Quadro sound with an Analog Device Sound Max built-in in my Asus motherboard.

The only workaround I found is disabling PepperFlash for the Adobe flash player plugin (version : 11,4,402,278 )
Comment 222 by Deleted ...@, Oct 4 2012
I too am having the same problem of no sound in Chrome.  My particulars are:
Windows 7, 64 bit
Chrome 22.0.1229.79 m
Sound: IDT High Definition Audio Codec version 6.10.0.6267
Speakers: Set to sterro
I don't get any sound in Chrome, but I can get sound on the same file when tried in Firefox 14.0.1 or IE8. Youtube.com is a good example.  All files show sound in IE8 or Firefox 14 but no sound in Chrome.  I even tried the html5 player for youtube and still no sound in Chrome.
Any word yet on when we can expect to have this fixed.  I use Chrome exclusively but it's getting to be a pain to have to switch browsers any time I want to watch any video that has sound.
@#221, @#222 - Does the video stop at 11 secs like this initial bug indicates? If not and the video plays fine while there is no sound, can you visit the below bug instead? http://code.google.com/p/chromium/issues/detail?id=146442
Comment 224 by jtan@chromium.org, Oct 15 2012
Labels: -Pri-1 Pri-2
Changed priority to reflect current state.
Looks like the fix has propagated to Chrome beta
Google Chrome	22.0.1229.94 (Official Build 161065) beta-m and audio is working in that release.

Any idea when it will be in Chrome stable? Thanks.
This issue is still partially present on Chrome 24 on AMD HDMI output.
Curiously the workarounds in #90 are backwards in this case: setting sample rate to 44.1khz fixed the problem.
Labels: -Mstone-24
Since the bug has moved few times, removing the milestone label. Please target the right milestone.
Comment 228 by Deleted ...@, Nov 7 2012
The update to version 23 broke audio for youtube videos for me
Comment 229 Deleted
Sorry to be spamming everyone's inbox, but thought I'd report:
Not sure if it was a recent update that broke this for me, but audio was fine in quadrophonic yesterday, broken this afternoon. Don't have the "stop at 11 seconds" bug, just the stereo-only audio. Switching back to stereo in Win8's sound config menu does work as a workaround, but I need quadraphonic for daily use on this machine so I disabled flash instead. :S
 FWIW I use a Logitech H360 USB headset for Teamspeak and was playing around with the remote volume controls today, something I hadn't done previously. Flipping "default device" between devices doesn't fix the no-playback-in-multichannel bug, but stereo audio works on all devices at all sample rates. 

win8, on-board Realtek HD audio / logitech USB H360, Chrome 23.0.1271.64 m
experiencing the same thing with quadraphonic audio - no music from any web application; works fine in stereo
Tried with 5.1 surround and highest sound setting, works.
Comment 233 by Deleted ...@, Nov 9 2012
Same issue. When I switched to quadrofonic the sound stop. To restore I should restarat chrome after change to stereo.
VIA HD Audio
package version 8.7.00.30
Codec version VT18185
Driver version 6.0.1.8700
OS Windows 7
DirectX version DirectX 11
Comment 234 Deleted
Comment 235 by Deleted ...@, Nov 10 2012
I have issue with sound general, no video stop at x seconds. Instead of that on win7 sound doesn't sound on my primary output (laptop speakers), but have to use headphones and restart chrome.
Comment 236 by Deleted ...@, Nov 15 2012
Is this issue still open?  Its really annoying to restart the browser every time the sound stops working. >:(
I also have issue with sound;although it was fixxed after an update 2 months ago, I experience the same proble almost 10 days now..Youtube and flash based videos. Running Win Vista 32bit on a Sony Vaio. Any instructions? 
I also have issue with sound;although it was fixxed after an update 2 months ago, I experience the same proble almost 10 days now..Youtube and flash based videos. Running Win Vista 32bit on a Sony Vaio. Any instructions? 
Comment 239 by Deleted ...@, Nov 15 2012
i have this problem with the sound too.....
i dont find any answers in the internet.....

its shitty!
Labels: -MovedFrom-22 Restrict-AddIssueComment-Commit Mstone-22
Status: Fixed
This bug refers to an issue that was fixed several months ago. Any new issues are likely to be the result of changes to the media stack in Chrome 23, so please see bug 161307 for assistance and to provide feedback, or file a new bug if your issue is different.
Project Member Comment 241 by bugdroid1@chromium.org, Mar 10 2013
Labels: -Area-Internals -Feature-Plugins-Pepper -Feature-Flash -Feature-Media -Mstone-22 Cr-Internals-Media M-22 Cr-Content-Plugins-Flash Cr-Internals Cr-Content-Plugins-Pepper
Project Member Comment 242 by bugdroid1@chromium.org, Mar 14 2013
Labels: -Restrict-AddIssueComment-Commit Restrict-AddIssueComment-EditIssue
Project Member Comment 243 by bugdroid1@chromium.org, Apr 6 2013
Labels: Cr-Blink
Project Member Comment 244 by bugdroid1@chromium.org, Apr 6 2013
Labels: -Cr-Content-Plugins-Flash Cr-Internals-Plugins-Flash
Project Member Comment 245 by bugdroid1@chromium.org, Apr 6 2013
Labels: Cr-Internals-Plugins
Project Member Comment 246 by bugdroid1@chromium.org, Apr 6 2013
Labels: -Cr-Content-Plugins-Pepper Cr-Internals-Plugins-Pepper
Cc: -jeffreyc@chromium.org
Labels: hasTestcase
Sign in to add a comment