| unable to open PDF in browser window: Cannot use Adobe Reader to view PDF in your web browser... | ||||||||
| Reported by markus....@gmail.com, May 6 2009 | Back to list | |||||||
Chrome Version : 2.0.172.8 URLs (if applicable) : any web PDF, e.g. http://www.adobe.com/aboutadobe/pdfs/sjmap.pdf Other browsers tested: Add OK or FAIL after other browsers where you have tested this issue: Safari 4: Firefox 3.0.10: OK (pops up the download dialog) IE 7: OK (opens PDF directly in browser window) IE 8: What steps will reproduce the problem? 1. Go to a .pdf web URL or click on a web page link that leads to a PDF. What is the expected result? Until about a couple of weeks ago, PDFs opened fine inside the browser. Then it stopped working. I can only guess that a Chrome update caused this regression. I have rebooted many times since then. What happens instead? 2. Adobe comes up empty and with a message box "Adobe Acrobat Cannot use Adobe Reader to view PDF in your web browser. Reader will now exit. Please exit your browser and try again. (OK/Cancel)" 3. When I click OK, Adobe closes, including all documents that are currently open. Cancel, it stays up but does not show the new doc. 4. The Chrome browser window is solid black. 5. When I refresh the browser window, or sometimes just when I click the address bar, it repeats with step 2. Please provide any additional information below. Attach a screenshot if possible. Chrome 2.0.172.8 Windows XP SP2 Adobe Acrobat 7.0 Professional Version 7.1.0 (from CS2)
Comment 1
by
js...@chromium.org,
May 6 2009
,
May 6 2009
Please update Adobe Acrobat and try again.
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May 18 2009
I'm going to stop using Chrome because I can't get this feature to work. In a normal browser, there would be a way to tell the browser what to do with links. You could associate a MIME type with an add-on, so that it would trigger the add-on. But I can't find any control in Chrome that does this. I've updated Adobe Acrobat 7.0 to the latest settings. I set its option to open in a browser. Yet, when I click on a link it offers to save the file for me to the disk. Why would the program simply stop working correctly after some period of time without any option to reset it to work correctly? That doesn't make sense. If this continues I'll be forced to go back to using Firefox. I'm not sure that's a bad outcome, but there are aspects of Chrome I really like, such as the way it handles tabs. I've looked several times on the Web for anyone who's found a solution to the problem, but they all seem to lead back to things that don't work. For example, this thread says to update Acrobat and try again. If that worked, then it wouldn't be a problem. Another thread says that you can save the file to the disk and open it there. If I wanted to do that, I could right-click on the link and click "Save link as". I'm not looking for that. I'm looking for an answer.
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May 21 2009
I had the same problem with Vista and Acrobat Reader 8, but it was fixed when I updated to Acrobat Reader 9.
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May 30 2009
I have this issue with win7rc x64 en-us and Acroreader 9.x pt-br: eventually, pdf will open the first time, but no more pdfs will open and a blank (white) tab with a blank dialog box with question mark and titled Adobe Reader will open, instead - closing the dialog will let perceive the pdf controls briefly and the tab will close. Closing and reopening Chromium won't help. Currently using 3.0.183.0 (17274), but comes from previous releases.
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Jun 5 2009
I believe that there must be some problem with the PDF plugin in Chrome ver. 2. I have been using Acrobat ver. 9 for quite some time and only encountered problems opening PDFs since updating. It says that the PDF cannot be opened in Chrome with this version (though both versions are fully updated).
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Jun 5 2009
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Jun 6 2009
Turns out ie8 has the exact same behaviour I described above, so it must definitely be a plugin problem, since reader can open the files after dl. Reader v9.1.1.
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Jun 11 2009
I have exactly the same problem.
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Jun 13 2009
I have the same problem with Chrome. The problem just started as it worked fine before. Now it is back to Firefox.
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Jun 15 2009
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Jun 16 2009
The issue (as I reported, at least) is fixed with reader 9.1.2
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Jun 16 2009
Unless someone has this problem with Reader 9.1.2, which you can check by navigating to about:plugins, I am going to close this as Invalid on July 1st. This problem appears to be with the plugin and not with the browser.
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Jul 6 2009
Depending on the site, eg Jstor, it is still not possible to view pdfs in chrome using acrobat 8x (in CS3- with updates applied) on vista x64. I wish this was fixed- it makes me revert to IE...
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Jul 7 2009
Ananta: it looks related to the load manually stuff?
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Jul 9 2009
My client has same problem, tried re-installing Chrome, upgraded from Adobe from to 9.0. If he uses IE 8.0 with GoogleApps Mail it works. Definitely a Chrome problem.
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Jul 12 2009
Installing the new Adobe reader fixed the problem for me.
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Jul 17 2009
using build 3.0.193.1 on vista 64bit acrobat 9 professional installed i get the same error message, that acrobat is already running, etc...
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Jul 20 2009
You need Reader 9.1.2. Get the update from Adobe.
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Oct 23 2009
Issue 22129 has been merged into this issue.
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Oct 23 2009
Issue 13039 has been merged into this issue.
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May 2 2011
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Feb 9 2012
Fixed - since then Chrome has a bundled PDF plugin viewer, and Acrobat 10.1.2.45 plugin also works when that is disabled. |
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