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Starred by 19 users
Status: Fixed
Owner:
Email to this user bounced
Closed: Feb 2012
Cc:
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NextAction: ----
OS: All
Pri: 2
Type: Bug

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unable to open PDF in browser window: Cannot use Adobe Reader to view PDF in your web browser...
Reported by markus....@gmail.com, May 6 2009 Back to list
Chrome Version       : 2.0.172.8
URLs (if applicable) : any web PDF, e.g. http://www.adobe.com/aboutadobe/pdfs/sjmap.pdf
Other browsers tested:
Add OK or FAIL after other browsers where you have tested this issue:
Safari 4:
Firefox 3.0.10: OK (pops up the download dialog)
          IE 7: OK (opens PDF directly in browser window)
IE 8:

What steps will reproduce the problem?
1. Go to a .pdf web URL or click on a web page link that leads to a PDF.

What is the expected result?

Until about a couple of weeks ago, PDFs opened fine inside the browser. Then it 
stopped working. I can only guess that a Chrome update caused this regression. I 
have rebooted many times since then.

What happens instead?

2. Adobe comes up empty and with a message box
  "Adobe Acrobat
   Cannot use Adobe Reader to view PDF in your web browser.
   Reader will now exit. Please exit your browser and try again.
   (OK/Cancel)"
3. When I click OK, Adobe closes, including all documents that are
   currently open. Cancel, it stays up but does not show the new doc.
4. The Chrome browser window is solid black.
5. When I refresh the browser window, or sometimes just when I click
   the address bar, it repeats with step 2.

Please provide any additional information below. Attach a screenshot if
possible.

Chrome 2.0.172.8
Windows XP SP2
Adobe Acrobat 7.0 Professional Version 7.1.0 (from CS2)

 
Comment 1 by js...@chromium.org, May 6 2009
Labels: -Area-Misc Area-Plugins
I can't reproduce it with 172.x branch on Vista with Adobe Reader 9. (the link and 
other PDF files are opened by Adobe reader plugin without any problem). 
It might be specific to Acrobat 7.0 professional. 
Comment 2 by jon@chromium.org, May 6 2009
Status: Assigned
Please update Adobe Acrobat and try again.
Comment 3 by Deleted ...@, May 18 2009
I'm going to stop using Chrome because I can't get this feature to work. In a normal 
browser, there would be a way to tell the browser what to do with links. You could 
associate a MIME type with an add-on, so that it would trigger the add-on. But I 
can't find any control in Chrome that does this. I've updated Adobe Acrobat 7.0 to 
the latest settings. I set its option to open in a browser. Yet, when I click on a 
link it offers to save the file for me to the disk.

Why would the program simply stop working correctly after some period of time without 
any option to reset it to work correctly? That doesn't make sense. If this continues 
I'll be forced to go back to using Firefox. I'm not sure that's a bad outcome, but 
there are aspects of Chrome I really like, such as the way it handles tabs.

I've looked several times on the Web for anyone who's found a solution to the 
problem, but they all seem to lead back to things that don't work. For example, this 
thread says to update Acrobat and try again. If that worked, then it wouldn't be a 
problem. Another thread says that you can save the file to the disk and open it 
there. If I wanted to do that, I could right-click on the link and click "Save link 
as". I'm not looking for that. I'm looking for an answer.


I had the same problem with Vista and Acrobat Reader 8, but it was fixed when I updated 
to Acrobat Reader 9.
Comment 5 by c4rl0...@gmail.com, May 30 2009
I have this issue with win7rc x64 en-us and Acroreader 9.x pt-br: eventually, pdf will 
open the first time, but no more pdfs will open and a blank (white) tab with a blank 
dialog box with question mark and titled Adobe Reader will open, instead - closing the 
dialog will let perceive the pdf controls briefly and the tab will close.
Closing and reopening Chromium won't help.
Currently using 3.0.183.0 (17274), but comes from previous releases.
Comment 6 by Deleted ...@, Jun 5 2009
I believe that there must be some problem with the PDF plugin in Chrome ver. 2.  I have 
been using Acrobat ver. 9 for quite some time and only encountered problems opening 
PDFs since updating.  It says that the PDF cannot be opened in Chrome with this version 
(though both versions are fully updated).  
Comment 7 by jon@chromium.org, Jun 5 2009
Labels: Mstone-4
Comment 8 by c4rl0...@gmail.com, Jun 6 2009
Turns out ie8 has the exact same behaviour I described above, so it must definitely be 
a plugin problem, since reader can open the files after dl. Reader v9.1.1.
Comment 9 by Deleted ...@, Jun 11 2009
I have exactly the same problem. 
Comment 10 by Deleted ...@, Jun 13 2009
I have the same problem with Chrome. The problem just started as it worked fine before. 
Now it is back to Firefox. 
Comment 11 by jon@chromium.org, Jun 15 2009
Comment 12 by c4rl0...@gmail.com, Jun 16 2009
The issue (as I reported, at least) is fixed with reader 9.1.2
Comment 13 by jon@chromium.org, Jun 16 2009
Labels: Close20090701
Unless someone has this problem with Reader 9.1.2, which you can check by navigating to 
about:plugins, I am going to close this as Invalid on July 1st.  This problem appears 
to be with the plugin and not with the browser.
Depending on the site, eg Jstor, it is still not possible to view pdfs in chrome using 
acrobat 8x (in CS3- with updates applied) on vista x64.
I wish this was fixed- it makes me revert to IE...
Comment 15 by jam@chromium.org, Jul 7 2009
Ananta: it looks related to the load manually stuff?
Comment 16 by Deleted ...@, Jul 9 2009
My client has same problem, tried re-installing Chrome, upgraded from Adobe from  to 
9.0.   If he uses IE 8.0 with GoogleApps Mail it works.   Definitely a Chrome problem.
Comment 17 by dude8...@gmail.com, Jul 12 2009
Installing the new Adobe reader fixed the problem for me.
Comment 18 Deleted
Comment 19 by Deleted ...@, Jul 17 2009
using build 3.0.193.1 on vista 64bit
acrobat 9 professional installed

i get the same error message, that acrobat is already running, etc...
Comment 20 by jon@chromium.org, Jul 20 2009
Labels: -Mstone-4 -Close20090701 Mstone-X
Status: Upstream
You need Reader 9.1.2.  Get the update from Adobe.
 Issue 22129  has been merged into this issue.
 Issue 13039  has been merged into this issue.
Labels: Restrict-AddIssueComment-Commit
Status: Fixed
Fixed - since then Chrome has a bundled PDF plugin viewer, and Acrobat 10.1.2.45 plugin also works when that is disabled. 
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